Resilience Booster Shot for HR Professionals

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Resilience Booster Shot for HR Professionals
How to stay focused, energized and positive when managing a staff reduction or other challenge

Companies often invest in training to rebuild optimism, confidence and engagement for survivors of a downsizing, and these interventions are always delivered after the displacement event is over. Virtually no resources are devoted to bolstering the resilience of HR professionals tasked with the hands-on aspects of a downsizing before and during the event. Human Resources professionals tend to be highly empathetic and caring towards others, and in their drive to care for their colleagues, they often fail to take care of themselves first. This can (and often does) drain their resilience and reduce their effectiveness. In this 45-minute webinar, participants will learn concrete skills to help them feel better and do better in this difficult circumstance.

By the end of this webinar, participants will be able to:

Better understand how their thoughts drive their feelings and actions
Recognize that their thoughts are often not accurate, especially in the midst of adversity
Identify the one emotion that most interferes with their productivity
Learn the specific kind of thinking that leads to that disruptive emotion, and how to reduce the emotion by engaging their thinking
Identify at least one 'Iceberg Belief' that gets in their way
Learn a skill to melt or steer around the 'Iceberg,' leading to greater resilience and better results
Relate this learning to a specific workplace challenge

Dean Becker is an accomplished executive and consultant with more than 25 years of experience selling and delivering executive search, training and executive coaching services to organizations and individuals worldwide. He is also a recognized expert in the field of individual and organizational resilience, having co-founded Adaptiv Learning Systems, and having directed the development and delivery of Adaptiv’s research-based resilience assessments, coaching and training programs. Dean holds an MBA in Medical Group Management from University of St. Thomas, and a BA in Psychology from Franklin & Marshall College.

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Resilience Booster Shot for HR Professionals

  1. 1. Resilience Booster Shot for HR Professionals Proudly sponsored by Dean Becker VP, Corporate Business Development Kelleher Associates, LLC dbecker@kelleherllc.com
  2. 2. Are you resilient? P1
  3. 3. Then why are you here?
  4. 4. 6
  5. 5. Why are you here? • Boost your own resilience in the face of • • • • Large scale change Shifting job roles Shrinking resources / increase work demand Stress • Think about how others in your organizations might benefit from developing greater resilience
  6. 6. Agenda •Introduce you to the Kelleher resilience model –7 Resilience Factors –Resilience Assessment (RFI) –7 Skills •“Test Drive” 2 Skills
  7. 7. “More than education, more than experience, more than training, it’s resilience that determines who succeeds and who fails.” Dean Becker, CEO, Adaptiv Learning Systems “How Resiliency Works”, Harvard Business Review.
  8. 8. What resilience is NOT
  9. 9. Resilience is the intelligent deployment of limited resources At times we attempt to solve the unsolvable At times we give up prematurely
  10. 10. Serenity Prayer We need serenity to accept those things we cannot change We need courage to change the things we can And we need the wisdom to know the difference
  11. 11. The 7 Adaptiv Resilience Factors
  12. 12. Emotion Regulation Impulse Control Causal Analysis Self-efficacy Realistic Optimism Empathy Reaching Out
  13. 13. Resilience Factor Inventory®(RFI)
  14. 14. The 7 Resilience Skills 1. 2. 3. 4. 5. 6. 7. Discovering Your Emotion Radar Avoiding Thinking Traps Navigating Problem Icebergs Getting Flexible Around Your “Why?” Style Harnessing Positive Emotion Radars Tapping Into Positive Icebergs Creating Connection
  15. 15. The 7 Resilience Skills 1. 2. 3. 4. 5. 6. 7. Discovering Your Emotion Radar Avoiding Thinking Traps Navigating Problem Icebergs Getting Flexible Around Your “Why?” Style Harnessing Positive Emotion Radars Tapping Into Positive Icebergs Creating Connection © 2013 Adaptiv Learning Systems
  16. 16. “The research also shows that more than genetics, more than intelligence, more than any other factor, it is Thinking Style that determines who is resilient and who is not.”
  17. 17. Thinking Styles Habits in how we think about: • why something happened • what might happen next • how the world should be • how we should be © 2013 Adaptiv Learning Systems
  18. 18. Thinking Styles Learned from parents © 2013 Adaptiv Learning Systems
  19. 19. Thinking Styles Firm by 8, concrete by 18 © 2013 Adaptiv Learning Systems
  20. 20. Thinking Styles Shortcuts under stress © 2013 Adaptiv Learning Systems
  21. 21. Thinking Styles Often inaccurate © 2013 Adaptiv Learning Systems
  22. 22. Inaccurate thinking can sap our resilience and get us into trouble.
  23. 23. Skill 1 Locating Non-resilient Emotion Radars
  24. 24. Thinking, Feeling, Doing Event Impact: What we feel and do
  25. 25. Thinking, Feeling, Doing Event Our Thoughts Impact: What we feel and do
  26. 26. Emotion Radar Practice • Event • • You’ve been working much longer hours for the past several weeks, doing project work, writing reports, serving multiple masters, responding to shifting priorities, and trying to balance work and home. You get home at the end of a particularly tough week and your spouse/partner complains that you’re a workaholic and need to start making your relationship more of a priority. Thoughts – What would go through your mind like tickertape in that instant – not 5 minutes or even 5 seconds later? Impact – What would you feel and do in that moment?
  27. 27. Common Emotion Radars Typical Thought Reaction Radar Emotion “I’m not managing this relationship very well.” Loss Sadness “This isn’t good – what if he’s really unhappy?” Future Threat Anxiety Violation of Your Rights Anger Lack of Resources Frustration “She’s right. She deserves better.” Violation of Another’s Rights Guilt “He really caught me out this time.” Loss of Standing Embarrassment “It’s wrong to put work above family.” Violation of Your Own Standards Shame Neutral OK All is well! Delirious P2 Happiness “I deserve more support than I’m getting!” “There’s nothing I can do about this.” “We’ve worked through this before and can do it again.” “This proves it – she really loves me!!!”
  28. 28. Skill 3 Navigating Around Problem Icebergs
  29. 29. Surface Thoughts vs. Icebergs Surface thoughts  Surface of our awareness  Specific to one Event  Easy to tune into Icebergs  At a deeper level / More difficult to capture  Must’s and should’s  Fuel tickertape  Cause red-line emotions  Empowered when we uncover them
  30. 30. Identifying your own Icebergs
  31. 31. Achievement Icebergs “Being successful is what matters most.” “Quitters never win.” “I should get everything right.” P3
  32. 32. Social Icebergs “It’s my job to make sure people are happy.” “I should always be there for the people I love.” “Sacrificing for others is the right thing to do.” P4
  33. 33. Icebergs about Control “If you want it done right, do it yourself.” “The world should be fair.” “People should play by the rules.” P5
  34. 34. Options for Handling Icebergs Melt Steer Around Embrace
  35. 35. Icebergs - A closer look Perfectionism “If it’s not done perfectly it’s a failure.” “I must get everything right.”
  36. 36. Icebergs - A closer look Managing / Delivering bad news “I want people to always think the best of me.” “It’s my job to make sure people are happy.”
  37. 37. Icebergs - A closer look Work/Life Balance “Being successful is what matters most.” “I should always be there for the people I love.”
  38. 38. THANK YOU Your Questions Proudly sponsored by Dean Becker VP, Corporate Business Development Kelleher Associates, LLC dbecker@kelleherllc.com

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