Writing clear effective business e mail

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Writing clear effective business e mail

  1. 1. Writing Clear, Effective Business E-mail
  2. 2. Coach Profiles Robert Craig Hogan, Ph.D. Director, The Business Writing Center Dr. Hogan has had 38 years of experience in training business writers: • Professor of business communications, Illinois State University • Professor of writing, Allegheny County College • Professor of writing, University of Pittsburgh Administrator or owner of writing companies: • Owner and senior writer, Softlink • Owner and general partner, Interactive Training Media • Senior writer, Applied Science Associates • Manager of communications, Bank Illinois Co. Course content © 2010, Business Writing Center. Published by BCCG. All rights reserved. Reproduction or redistribution is prohibited without prior written permission.
  3. 3. Agenda • When do you communicate by letter, e-mail, or talking? • Follow good business e-mail etiquette. • Write e-mail that works. • Write a clear response e-mail. • Write a request e-mail that gets results. • Write an e-mail about a business problem so you get the solution you need. • Write a successful persuasive e-mail. Course content © 2010, Business Writing Center. Published by BCCG. All rights reserved. Reproduction or redistribution is prohibited without prior written permission.
  4. 4. Thank You! www.CareerShorts.com Presented by Dr. Robert Craig Hogan Published by Course content © 2010, Business Writing Center Business Communication Coaching Group ™ LLC All rights reserved. Reproduction or redistribution is prohibited without prior written permission.

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