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At your service how to get customer service right every time

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  • 1. AT YOUR SERVICE: HOW TO GET CUSTOMER SERVICE RIGHT EVERY TIME
  • 2. Course content © 2010, Harrison Monarth. Published by BCCG. All rights reserved. Reproduction or redistribution is prohibited without prior written permission. Things you will learn  The important factors that build an experience between customers and businesses  Knowing how customer’s think  Turning customers into brand evangelists  Resolving customer complaints elegantly
  • 3. Course content © 2010, Harrison Monarth. Published by BCCG. All rights reserved. Reproduction or redistribution is prohibited without prior written permission. Coach Profile • Executive Coach specializing in effective communication, persuasion strategy and speaking to influence. • Head Coach at GuruMaker • New York Times Bestselling Author • Author of “The Confident Speaker” and “Executive presence – the art of commanding respect like a CEO”
  • 4. Course content © 2010, Harrison Monarth. Published by BCCG. All rights reserved. Reproduction or redistribution is prohibited without prior written permission. Thank You! www.CareerShorts.com Presented by Harrison Monarth Published by Course content © 2010, Harrison Monarth, GuruMaker Inc. Business Communication Coaching Group ™ LLC All rights reserved. Reproduction or redistribution is prohibited without prior written permission.