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Slides from the CDG/PTEG Raising the Bar Conference 19th June 2008

Slides from the CDG/PTEG Raising the Bar Conference 19th June 2008

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Stress Presentation Stress Presentation Presentation Transcript

    • Under pressure
    • Managing stress in the workplace to improve performance
    • Jacky Berry
    • BMA
    • Librarian
    • 19 June 2008
  • What is stress?
    • A condition or feeling experienced when a
    • person perceives that demands exceed the personal
    • and social resources the individual is able to
    • mobilize
  • It’s a feeling……………
  • It’s a feeling………….
  • Reaction to stress
  • Reaction to stress
  • Reaction to stress
  • Reaction to stress
  • Reaction to stress
  • Reaction to stress
  • Reaction to stress
  • Individual exercise
    • Assess your stress level
  • BMA Library project
    • STRESS
  • BMA Library
        • Unique collection of videos, books and journals which supports:
        • The clinical practice, research and professional development of members and institutional members
        • The educational needs of student members
        • The research activities of all departments in the Professional Division and other departments in the BMA
        • The work of the BMJ and BMJ knowledge
        • Through:
        • Expert enquiry service and helpdesk
        • Access to e-journals and e-books
        • Customised research
        • Reading room with high speed internet access and Wi-Fi
  • The Project brief
    • Project commenced in March 2006 for 1 year
    • Really 11 months!
    • 3 years dabbling!
    • Do we need the service? Is it value for money? Is the Library future-proofed? What are the costs? Can we save money?
    • Analyse what was on offer and decide
      • Get rid of
      • Outsource
      • Outsource/keep some services
      • Keep as is
  • The Project Brief
    • If to be kept
      • What would it look like?
      • What resources would be needed?
      • How many staff would be required?
    • Relocate the main Library and integrate the Staff Library
    • Relocate the archive store
    • Install a new Library management system
    • Restructure Library team
    • Lots of change
  • Change is
    • Messy!!!!
  • Change is
    • Unstructured
  • Change is
    • Continuous
  • And stressful……………
  • Pressure points for the Library team
    • Fear of change
    • Losing their jobs
    • Organisation/hierarchy not understanding their roles
    • Feeling loss of others
    • Lack of self esteem
    • More workload, responsibility
    • Fear of doing a bad job cf appraisals
    • Deliver against timescales
  • Pressure points for Library team
    • Moving to open plan office
    • Being exposed
    • New ways of working
    • New technology
    • Working alongside a new management style
    • Out of control
  • Dealing with change curve
    • Based on Sanders work with individuals suffering from bereavement (Dr Catherine M Sanders, 1990s)
  • My stress issues
    • Emotional intelligence – understand your own stress points as well as others
    • Revert to type under pressure
    • Maintain a work life balance
    • People who change the goal posts
    • People who don’t move with you
    • Pride in getting the job done – can I do this!!!!
    • Being accepted by the Library team
  • My stress issues
    • Sense of hysteria
  • Stress strategy
    • Communicate, communicate, communicate
    • Build an open, honest culture/environment
    • Meetings where all were involved
    • Bug list
    • Motivate team by using their skills and experience
    • Raise the profile of the team and Library services
    • Work in small bite size chunks
    • Build respect/trust amongst team
    • Delegate
  • Learning points
    • Don’t panic, keep calm
    • It is just a job
    • Things will look different tomorrow
    • Accept things you cannot change
    • Say “No” when appropriate
    • You can only do as much as you can do
    • Laugh loads
  • But most of all……………….
  • And………………………..