Establish your value and prove your worth

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Presentation by Richard Beveridge of Tribal

Presentation by Richard Beveridge of Tribal

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  • 1. 28 th April 2008 Richard Beveridge [email_address] Establish your value and prove your worth
  • 2. Never let it be said that a small, thoughtful dedicated group of people cannot change the world….
  • 3. ….indeed, it is the only thing that ever has
  • 4. Do small groups really change the world? June 24 th 1995…. June 25 th 1995 thank you for what you have done for my country
  • 5. My Career Development
    • Lazard Brothers & Co.
      • Research analyst (1993)
    • Perfect Information
      • Research Bureau Manager (1996)
    • Thomson Dialog
      • UK Client Service Manager (1998)
    • Instant Library Ltd
      • Business Development (2003)
    • Tribal Information Management
      • Director of Library Services (2005 - )
  • 6. My ‘CILIP Career’
    • Library Association Student member (1991)
    • Graduate in Library and Information Studies (1993)
    • Chartered Librarian (1996)
    • Library Association Centenary Medallist (1998)
    • Chair, CILIP Member Recruitment and Retention Panel (2005)
  • 7.  
  • 8. Five broad principles to prove your worth
    • What is your organisation’s ‘Big Aim’
    • How much do you cost?
    • What do you do to bring Value?
    • What does not happen when you are not there?
    • What do you influence and control?
  • 9. Five broad principles to prove your worth
    • What is your organisation’s ‘Big Aim’
    • How much do you cost?
    • What do you do to bring Value?
    • What does not happen when you are not there?
    • What do you influence and control?
  • 10. What is your organisation’s ‘Big Aim’
  • 11. Mr President, I'm putting a man on the Moon
  • 12.
    • London Underground: 
    •  
      • On site Engineering library service to all infrastructure companies
    • BG Group:
      • On site records and geosciences data management service
    • Total E&P UK:
      • Technical data management and on site information centre
    •  
    •   Northamptonshire Libraries:
      • UK’s first dual use school and public library funded via PFI
    What is your organisation’s ‘Big Aim’
  • 13.
    • London Underground: 
    •  
      • Keep trains in London running (and win the Olympics)
    • BG Group:
      • Bring cheaper natural gas to the UK quicker
    • Total E&P UK:
      • Dicover more Oil in the North Sea and keep pipelines open
    •  
    •   Northamptonshire Libraries:
      • Provide children with education
    What is Our ‘Big Aim’
  • 14. Five broad principles to prove your worth
    • What is your organisation’s ‘Big Aim’
    • How much do you cost?
    • What do you do to bring Value?
    • What does not happen when you are not there?
    • What do you influence and control?
  • 15. Why is it important to know what you cost? £ £ £
  • 16. What do you cost? 64,790   Total       5,890 10% Training** & Overheads       58,900   Direct labour and staff cost       6,400   NI@ 12.8%       2,500   Pension @ 5%       50,000   Total       20,000   Deputy Library Manager 30,000   Library Manager           Staffing
  • 17.
    • Based on a 10% margin from revenue….
    • The organisation has to sell £589,000 to cover the costs of their Library staff!
  • 18.
    • £589,000
  • 19. What do you cost? 72,490   Total       6,590 10% Training** & Overheads       65,900   Direct labour and staff cost       6,400   NI@ 12.8%       9,500   Pension @ 19%       50,000   Total       20,000   Deputy Library Manager 30,000   Library Manager           Staffing
  • 20. Indirect costs
    • Floor space
    • Holiday cover
    • Sick Leave
    • Subsidised catering
    • Anything else?
  • 21. Five broad principles to prove your worth
    • What is your organisation’s ‘Big Aim’
    • How much do you cost?
    • What do you do to bring Value?
    • What does not happen when you are not there?
    • What do you influence and control?
  • 22.
    • £300?
  • 23.  
  • 24. How do you add value?
    • Specific Key Performance Indicators (KPIs)
    • Customer / user surveys
    • Non-user surveys
    • Regular value for money assessments
      • Costs are reduced with no reduction in the quality of the service
      • Quality / Productivity improves at no increased cost
      • Or ideally
      • Quality / Productivity improves and costs are reduced
  • 25. Value for money assessment £238,500 to £292,500 £79,500 to £97,500 Total savings identified to date Incalculable! Incalculable! Time saved by staff in finding vital information ~£6,900 ~£2,300 Discounts on purchase of books and journals – up to 25% on annual purchases of over £9,500 ~£6,000 ~£2,000 Article requests purchased from variety of cost effective source, not always the British Library. £27,000 to £81,000 £9,000 to £27,000 Croner- i available to all parts of the business Negotiated £25,000 for access for all. £4,500 + saved admin time £1,500 + saved admin time Cancelled loose leaf publications and moved users to electronic source, increasing user access and reduced admin time in updating loose leaf copies Intangible Intangible Negotiated additional 20 licences to ‘Technical Indexes’ which greatly improved service levels to users £93,000 £31,000 Negotiating additional electronic access to key product removing the need for a separate licence £13,000 Additional workload equating to 0.5 FTE incorporated into existing staffing numbers for the last 12 months 36 month saving Annual saving Area of Saving
  • 26. How do you define the Value you add?
    • Tangible benefits : direct cash savings which can be measured
    • Intangible benefits : savings that cannot be directly measured but come through outcomes such as improved staff morale, greater flexibility.
    • Strategic benefits : things that become possible as a result of better information management
    Value-Added Benefits made in: Legal Compliance, Customer Service, Internal Management, Increased Productivity, More Motivated Workforce, Business Continuity, Flexibility, Economy, Financial Services
  • 27. Five broad principles to prove your worth
    • What is your organisation’s ‘Big Aim’
    • How much do you cost?
    • What do you do to bring Value?
    • What does not happen when you are not there?
    • What do you influence and control?
  • 28. St Patrick’s Day 1995
  • 29. St Patrick’s Day 1995
  • 30. St Patrick’s Day 1995
  • 31.  
  • 32. Five broad principles to prove your worth
    • What is your organisation’s ‘Big Aim’
    • How much do you cost?
    • What do you do to bring Value?
    • What does not happen when you are not there?
    • What do you influence and control?
  • 33. Circles of influence (after Stephen Covey) They We I Control Influence I have no control
  • 34.  
  • 35. What does success look like? Phases Implement Design Business Performance Improvement Activities Information Services Specific Tasks Analysis Validate base line services Analyse Activities Formulate ‘Base-line’ improvment programme’ Implement ‘Base-line’ improvement programme’
  • 36. Five broad principles to prove your worth
    • What is your organisation’s ‘Big Aim’
    • How much do you cost?
    • What do you do to bring Value?
    • What does not happen when you are not there?
    • What do you influence and control?
  • 37. How do we sum this up?
    • Discover your organisation’s ‘big aims’ and work
    • to get you there
    • Learn your direct and indirect costs and
    • capture income to meet them
    • Know where your bring value and be
    • able to articulate how you do it
    • Carry out a Value for Money Assessment
  • 38. How do we sum this up?
    • Define your Tangible, Intangible and
    • Strategic benefits
    • Know what does not happen your absence
    • Make your Circle of Influence larger
  • 39.  
  • 40. Let each of you find where his true chance of greatness lies...