Capital Metro FY2011 Budget: Community Engagement and Survey Results

Fiscal Year 2011 Budget Development Community Engagement Summary June 2010

Our Goal Educate community about our budget and challenges Meaningfully engage the community Educate & Engage as broadly as possible

What We Did

What We Did Provide context for budget development – presentation & video Preference survey – interactive audience response – online & paper format 6 budget development workshops Neighborhood & community organization meetings

KEY: Blue Markers = Public Meetings Red Markers = Neighborhood Meetings

What We Did Internal engagement (employees) Online engagement

How We Spread the Word

How We Spread the Word Passenger notices on vehicles Advertising Email – rider alerts – MetroConnections newsletter – Partner organization newsletters Social media

Who Participated

Who Participated 492 total surveys 27 participants at 6 budget development workshops 58 responses at 11 neighborhood/community meetings 27 employee paper surveys Budget Workshops, 6% 380 online Neighborhood Meetings, 12% Employee Surveys, 6% Online Surveys, 79%

Who Participated 26% age 25% 20% 17% 7% 3% 1% 0% Under 18 yrs. 18 – 24 yrs. 25 – 34 yrs. 35-44 yrs 45-54 yrs 55 – 64 yrs. 65 – 73 yrs 74 + yrs.

Who Participated 62% Capital Metro services used 22% 25% 15% 6% 2% MetroBus MetroExpress MetroRail MetroAccess Metro RideShare I Don’t Use Capital Metro

Who Participated 42% area of residence 16% 13% 11% 6% 8% 3% 0% 1% Central Southeast Southwest Northeast Northwest Leander Manor Del Valle Other Austin Austin Austin Austin Austin

Who Participated how well do you understand our budget? 34% 33% 13% 13% 7% Very Well Well Not Very Not at All No Answer Well

What We Heard

What We Heard rank options for increasing revenue 1 2 2.6 2.7 3.1 3.1 3 3.3 4 5 Increase fares for UT & Increase base fare $.25 Increase Cost of Passes Increase MetroAccess Eliminate Free Fares ACC Students and passes Only Fares porportionately

What We Heard rank options for reducing cost 1 1.9 2 2.2 2.5 3 3.4 4 5 Contract out more Reduce Capital Reduce MetroAccess Reduce Bus Service service at lower cost Spending Service

What We Heard rank options for building reserves 1 2.1 2 2.6 2.7 3 3.2 4 4.2 5 Contract out more Reduce Capital Increase Fares Reduce MetroAccess Reduce Bus Service service at lower cost Spending Service

What We Heard rank options for spending additional funds 1 2 2.2 2.3 2.6 2.7 3 4 5 Add Local Bus Service Add MetroRail Service Add Express Bus Increase Reserves Service

What We Heard what MetroRail service should be prioritized? 53% 24% 24% Increase Weekend Service Increase Midday Service Do Not Increase Service

What We Heard rank optional capital projects for FY2011 1 2.1 2.2 2 2.7 2.8 3 4 5 Shelters and benches Bus stop accessibility Do not add any new Buying New Buses at Bus Stops capital projects

What We Heard rank optional capital projects for next 5 years 1 (select top 3) 1.6 1.8 1.9 2.0 2 2.1 2.2 2.2 3 MetroRail MetroAccess Bus Stop Safety & Buying new New Transit Freight Rail system Scheduling Improvements Security buses Centers Improvements improvements System Improvements

What We Learned General Preferences for FY2011 Budget – preserve service levels – across the board fare increase slightly more tolerable than other revenue options – add service, if feasible -MetroBus -MetroRail weekends - continue bus stop improvements programs - General Preference for Longer-term - pursue contracting out more service to reduce costs and build reserves, if feasible - capital investments in MetroRail and MetroBus stops

What We Learned how well do you understand our budget? 58% Before 34% 33% After 25% 13% 13% 7% 9% 6% 2% Very Well Well Not Very Well Not at All No Answer

What We Learned how useful was this meeting? 47% 19% 19% 15% 0% Very Useful Useful Not Very Useful Not Useful at All No Answer

What We Learned Engagement Process – decrease emphasis on Capital Metro hosted public forums – continue use of videos to provide context – continue use of surveys and work to broaden sample – investigate webinars and online meeting formats

Next Steps Thank participants June Obtain Feedback from Board June Finance develops proposed FY2011 Budget July - August Draft FY2011 Budget presented to Board August Report back to community August – survey results – how preferences are reflected in proposed budget – obtain feedback Public hearing on proposed FY11 Budget September Board adopts FY11 Budget September Final report to community October

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Capital Metro FY2011 Budget: Community Engagement and Survey Results

by Capital Metro on Jun 30, 2010

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Capital Metro FY2011 Budget: Community Engagement and Survey Results — Presentation Transcript