Summary of CA Support for virtualization

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Summary of CA Support for virtualization

  1. 1. Last Updated: June 4, 2008 Summary of CA VMware Support Statements This document summarizes Virtualization support statements for various CA products. Additional details may be available on the products’ support.ca.com home pages. The material on a product’s home page is the authoritative source and may be more recent than what is summarized here. For this reason, we try to provide links to the official documents on support.ca.com for you to reference. Note: Except where specifically stated, “VMware” below refers to use of VMware ESX /ESXi Product Overview – Selected Products Only See section below for more details and URL’s linking to related information. Product Certificatio Statement Home Comment nMatrix Unicenter Network and Select Agents CA Generic NSM Applies to r11/r11.1 Systems Management CA Workload Automation CA Generic WCC AutoSys Unicenter Advanced Agents ASM Systems Management CA SPECTRUM NVM Statement SPECTRUM CA eHealth NVM Statement eHealth CMS – Asset Management DSM r11.2 AM Manager on Windows, Agent on guest & host CMS – Remote Control DSM r11.2 RC Windows Guest Systems CMS – Software Delivery DSM r11.2 SD Manager on Windows, Agent on guest & host Unicenter Asset Portfolio UAPM r11.3 UAPM Management CA Cohesion Application CA Generic Cohesion Blueprints to detect Configuration Manager virtualized environment Unicenter Service Desk CA Generic USD CA CMDB CA Generic CMDB Unicenter Service CA Generic Accounting Accounting
  2. 2. Product Certificatio Statement Home Comment nMatrix Unicenter Service Assure CA Generic Assure Unicenter Service Catalog CA Generic Catalog Unicenter Service Metric CA Generic SMA Analysis CA Clarity CA Generic Certified on Windows 2003 Guest residing on VMware ESX server CA Security Command Certification TEC395938 SCC Center Matrix CA Secure Content Certification SCM Manager Matrix CA Audit Certification TEC395938 AUDIT Matrix CA SiteMinder Certification SM Matrix CA ARCserve Certification Win Linux Multiple TECDOC with Matrix Unix additional details CA XOsoft Certification XOsoft Matrix CA Message Manager CAMM Currently not supported in VMware environment. BusinessObjects XI External External document (BOXI) Additional materials can be found on the Implementation Best Practices pages which are available through the following links: Home Page: https://support.ca.com/phpdocs/0/common/impcd /r11/StartHere.htm Virtualization section https://support.ca.com/phpdocs/0/common/impcd /r11/virtualization/virt_Frame.htm 2
  3. 3. General Support Guidelines For VMware https://support.ca.com/irj/portal/anonymous/phps upcontent?contentID=138071 https://support.ca.com/irj/portal/kbtech? docid=307048 (TEC307048) For Microsoft Virtual Server https://support.ca.com/irj/portal/kbtech? docid=435310 (TEC435310) Product Specific Guidelines and Links Unicenter Network and Systems Management (NSM) Technical Support Home Page https://support.ca.com/irj/portal/prdxrefsoln?productID=2869 Compatibility Matrix for Agent Technology - Including Virtualization Certification https://support.ca.com/irj/portal/anonymous/phpdocs? filePath=0/2869/2869_compmatrix_30at.html n Unicenter r11 Network and Systems Management: SysAgt, Log Agt, Performance Agents n Unicenter 3.1 Network and Systems Management: ProcessAgent, SysAgt, Log Agt, Process Agent & System agents on some ESX 2.x (not certified on 3.x) Compatibility Matrix for Event - Including Virtualization Certification n Unicenter r11 Network and Systems Management (includes copy of Agent Technology information) https://support.ca.com/irj/portal/anonymous/phpdocs? filePath=0/2869/2869_compmatrix_11em.html n Unicenter 3.1 (includes copy of Agent Technology information ) https://support.ca.com/irj/portal/anonymous/phpdocs? filePath=0/2869/2869_compmatrix_31em.html VMware Support Statement: https://support.ca.com/irj/portal/anonymous/phpsupcontent? contentID=138071 3
  4. 4. CA Workload Automation Technical Support Home Pages n Unicenter Workload Control Center: https://support.ca.com/irj/portal/prdxrefsoln?productID=4602 n Unicenter Universal Job Management Agent: https://support.ca.com/irj/portal/prdxrefsoln?productID=3933 n Unicenter AutoSys Job Management: https://support.ca.com/irj/portal/prdxrefsoln?productID=253 VMware Support Statement: https://support.ca.com/irj/portal/anonymous/phpsupcontent? contentID=138071 Support Statement Microsoft Virtual Server: https://support.ca.com/irj/portal/kbtech? docid=435310 Additional Comments: AutoSys r11 has been explicitly tested on Solaris whole root and sparse root containers, VMware guest machines and Microsoft Virtual Server. See Support statement linked above for details. Unicenter Advanced Systems Management (ASM) Technical Support Home Page https://support.ca.com/irj/portal/prdxrefsoln?productID=5653 Compatibility Matrix – Including Virtualization Certification https://support.ca.com/irj/portal/anonymous/phpdocs? filePath=0/5653/5653_compmatrix.html CA SPECTRUM Technical Support Home Page https://support.ca.com/irj/portal/prdxrefsoln?productID=7832 Support Statement for Virtualized Environments http://support.concord.com/support/secure/pdfs/C A_Support_Statement_for_Running_CA_NVM_Prod ucts_in_Virtualization_Environments.pdf 4
  5. 5. CA eHealth Technical Support Home Page https://support.ca.com/irj/portal/prdxrefsoln?productID=5637 Support Statement for Virtualized Environments http://support.concord.com/support/secure/pdfs/C A_Support_Statement_for_Running_CA_NVM_Prod ucts_in_Virtualization_Environments.pdf Client Management Solution (CMS) The r11.2 release of Unicenter CMS is certified on VMware ESX Server 3.0.1 Technical Support Home Pages n Asset Management: https://support.ca.com/irj/portal/prdxrefsoln?productID=194 n Remote Control: https://support.ca.com/irj/portal/prdxrefsoln?productID=228 n Software Delivery: https://support.ca.com/irj/portal/prdxrefsoln?productID=234 Compatibility Matrices – Including Virtualization Certification n Asset Management https://support.ca.com/irj/portal/anonymous/phpdocs? filePath=0/194/194_compmatrix.html n Remote Control https://support.ca.com/irj/portal/anonymous/phpdocs?filePath=0/228/rco- compmatrix.html n Software Delivery https://support.ca.com/irj/portal/anonymous/phpdocs? filePath=0/234/234_compmatrix.html Unicenter Asset Portfolio Management (UAPM) Technical Support Home Page https://support.ca.com/irj/portal/prdxrefsoln?productID=4343 UAPM r11.3 - VMware ESX Server 3.0.1 https://support.ca.com/phpdocs/0/4343/4343_R113_Commat_VMW.pdf 5
  6. 6. CA Cohesion Application Configuration Manager Technical Support Home Page https://support.ca.com/irj/portal/prdxrefsoln?productID=4343 Note: Cohesion uses blueprints to detect VMware ESX 3.0, GSX 3.2.x, MS Virtual Server, IBM LPAR & Solaris Zones. More details can be found at the following link: https://support.ca.com/irj/portal/anonymous/phpdocs? filePath=7/5955/cacohesion_matrix.html VMware Support Statement: https://support.ca.com/irj/portal/anonymous/phpsupcontent? contentID=138071 Unicenter Service Desk Technical Support Home Page https://support.ca.com/irj/portal/prdxrefsoln? productID=191 VMware Support Statement: https://support.ca.com/irj/portal/anonymous/phps upcontent?contentID=138071 CA CMDB Technical Support Home Page https://support.ca.com/irj/portal/prdxrefsoln? productID=5786 Support Statement VMware support: https://support.ca.com/irj/portal/anonymous/phps upcontent?contentID=138071 Unicenter Service Delivery Technical Support Home Page n Unicenter Service Accounting https://support.ca.com/irj/portal/prdxrefsoln?productID=4575 n Unicenter Service Assure https://support.ca.com/irj/portal/prdxrefsoln?productID=4573 n Unicenter Service Catalog https://support.ca.com/irj/portal/prdxrefsoln?productID=4931 n Unicenter Service Metric Analysis https://support.ca.com/irj/portal/prdxrefsoln?productID=4574 6
  7. 7. VMware Support Statement: https://support.ca.com/irj/portal/anonymous/phps upcontent?contentID=138071&productID=4569 CA Clarity Technical Support Home Page https://support.ca.com/irj/portal/prdxrefsoln?productID=5590 VMware Support Statement: https://support.ca.com/irj/portal/anonymous/phpsupcontent? contentID=138071 Additional Comments: Certification is done with CA Clarity 8.1 in a Windows 2003 guest system hosted on a VMware ESX 3 server. See release notes on https://support.ca.com/cadocs/m0/m000561e.pdf CA Security Command Center (SCC) Technical Support Home Page https://support.ca.com/irj/portal/prdxrefsoln?productID=4351 VMware Support Statement: https://support.ca.com/irj/portal/kbtech? docid=307048 Certification Matrix – Including Virtualization Certification https://support.ca.com/irj/portal/anonymous/phpdocs? filePath=0/4351/4351_certmat.html n SCC Agents r8.0 SP2 on VMware ESX 3.0 n SCC Agents r8.0 SP1 on VMware ESX 2.1.2 & 3.0 CA Secure Content Manager (SCM) Technical Support Home Page https://support.ca.com/irj/portal/prdxrefsoln? productID=4673 Compatibility Matrices – Including Virtualization Certification http://supportconnectw.ca.com/public/etrust/etrus t_scm/infodocs/scm-compmatrix.asp 7
  8. 8. CA Audit Technical Support Home Page https://support.ca.com/irj/portal/prdxrefsoln?productID=157 Certification Matrix – Including Virtualization Certification https://support.ca.com/irj/portal/anonymous/phpdocs?filePath=0/157/eaudit- certmat.html n Audit r8 SP2 CR Build 125 on VMware 3.0, 3.0.1, 3.0.2, 3.5.0 n Audit r8 SP1 CR2 on VMware 2.1.2, 2.5.1, 3.0.1, 3.02, 3.5.0 n Audit r8 SP1 CR1 on VMware 2.1.2 VMware Support Statement: https://support.ca.com/irj/portal/kbtech? docid=307048 CA SiteMinder Technical Support Home Page https://support.ca.com/irj/portal/prdxrefsoln?productID=5262 Certification Matrix – Including Virtualization Certification https://support.ca.com/irj/portal/anonymous/phpdocs? filePath=0/5262/5262_docindex.html#PSM n SiteMinder 6.0 J and Agents Platform Matrix n SM App Agents Platform Support Matrix n Secure Proxy Server 6 0 Support Matrix n SiteMinder SAP WebAS Agent 5 6 SP4 Support Matrix n SM Siebel Agent 5 6 SP4 Platform Support Matrix n SiteMinder PeopleSoft Agent 5 6 SP4 Support Matrix n SiteMinder 12 0 Platform Support Matrix n SiteMinder 5 5 and Agents Platform Support Matrix CA ARCserve Backup Technical Support Home Page n CA ARCserve Backup for Windows https://support.ca.com/irj/portal/anonymous/prdxrefsoln?productID=4536 n CA ARCserve Backup for Linux https://support.ca.com/irj/portal/anonymous/prdxrefsoln?productID=3370 n CA ARCserve Backup for UNIX https://support.ca.com/irj/portal/anonymous/prdxrefsoln?productID=5040 8
  9. 9. Certification Matrix – Including Virtualization Certification n CA ARCserve Backup r12 for Windows https://support.ca.com/irj/portal/anonymous/phpdocs? filePath=0/4536/12/4536_12_compmatrix.html n CA ARCserve Backup r11.5 for Linux https://support.ca.com/irj/portal/anonymous/phpdocs? filePath=0/3370/115/3370_115_compmatrix.html n CA ARCserve Backup r11.5 for UNIX https://support.ca.com/irj/portal/anonymous/phpdocs? filePath=0/5040/115/5040_115_compmatrix.html Related Product Guides CA ARCserve Backup for Windows r12 VMware Agent Guide https://support.ca.com/cadocs/c0/c010991e.pdf Related Product Videos CA ARCserve for Windows r12 Videos https://support.ca.com/phpdocs/0/4536/12/ARCserve_12_Agent_for_VMware/ Agent_for_VMware.html https://support.ca.com/phpdocs/0/4536/12/ARCse rve_r12_VMware/ARCserve_r12_VMware.html Related Product Patches n CA ARCserve for Windows r12 WIN-VMWARE AGENT VI 3.5 SUPPORT (x64) https://support.ca.com/irj/portal/anonymous/SolutionResults? aparNo=QO99390&actionID=4 WIN-VMWARE AGENT VI 3.5 SUPPORT (32-BIT) https://support.ca.com/irj/portal/anonymous/SolutionResults? aparNo=QO99389&actionID=4 n CA ARCserve for Windows r11.5 NT -VMWARE ESX SERVER 3.5 WITH VCB FOR ARCSERVE https://support.ca.com/irj/portal/anonymous/SolutionResults? aparNo=RO00058&actionID=4 n CA ARCserve for Linux r11.5 LNX-BAB R11.5 SERVICE PACK 3 FOR LINUX https://support.ca.com/irj/portal/anonymous/SolutionResults? aparNo=QO89980&actionID=4 Related FAQ’s and Techdocs n FAQ365521: CA ARCserve Backup and VMware ESX Server 2.5 https://support.ca.com/irj/portal/kbfaq?docid=365521 n TEC437566: Is VMware VMotion supported by CA ARCServe Backup r11.5 https://support.ca.com/irj/portal/kbtech?docid=437566 n TEC404082: Best Practices Guide for VMware ESX Server Backup https://support.ca.com/irj/portal/kbtech?docid=404082 9
  10. 10. CA XOsoft Technical Support Home Page https://support.ca.com/irj/portal/anonymous/prdxrefsoln?productID=5878 Supported Configurations – Including Virtualization Certification https://support.ca.com/irj/portal/kbtech? docid=408153 CA Message Manager Technical Support Home Page https://support.ca.com/irj/portal/anonymous/prdxrefsoln?productID=5707 NOTE: CA Message Manager is currently not supported in a VMware environment. BusinessObjects XI (BOXI) Statement of Support – VMware ESX Server http://resources.businessobjects.com/support/com munitycs/TechnicalPapers/bo_statement_of_suppo rt_for_vmware.pdf NOTE: This is an external link. Comments on Related 3rd Party Products One problem you may encounter is that Microsoft does not support SQL in VMware. Although the exact degree of support will depend on your specific contract with Microsoft, in general you cannot escalate any SQL problems to Level A support when a virtualized environment is involved. At best, you can escalate to Level B support, however, you should expect to be asked to reproduce the problem on a physical server before proceeding. Microsoft support details can be found here: http://support.microsoft.com/kb/897615 http://www.vmware.com/support/policies/ms_sup port_statement.html 10
  11. 11. Additional Details The material posted on a product’s CA Support home page – including the certification matrix - is the authoritative source and may be more recent than what is summarized here. In general we try to provide links to the official document on support.ca.com for you to reference. Network & Systems Management (NSM) Agent Technology https://support.ca.com/irj/portal/anonymous/phpdocs? filePath=0/2869/2869_compmatrix_30at.html For r11.x Product Platform Platform Version Pack Pack Component Rel Glvl System VMware ESX 2.1 Server v1.5, Server v2.0.0, Server v2.0.1, 11 0000 Agent Server 2.1.1, Server 2.1.2, Server 2.5, Server 2.5.1, Server 2.5.2, Server 2.5.3, Server 3.0, Server 3.0.1, Server 3.0.2, Server 3.5 Log Agent VMware ESX 2.1 Server v1.5, Server v2.0.0, Server v2.0.1, 11 0000 Server 2.1.1, Server 2.1.2, Server 2.5, Server 2.5.1, Server 2.5.2, Server 2.5.3, Server 3.0, Server 3.0.1, Server 3.0.2, Server 3.5 Performance VMware ESX 2.1 Server v1.5, Server v2.0.0, Server v2.0.1, 11 0000 Agent Server 2.1.1, Server 2.1.2, Server 2.5, Server 2.5.1, Server 2.5.2, Server 2.5.3, Server 3.0, Server 3.0.1, Server 3.0.2, Server 3.5 11
  12. 12. For r3.1 Product Platform Platform Version Pack Pack Component Rel Glvl Log Agent VMware ESX Server 2.5 (patches required) 3.1 0403 Process VMware ESX Server 2.5 (patches required) 3.1 0403 Agent (proAgent) System VMware ESX Server 2.5 (patches required) 3.1 0403 Agent (caiUxOs) Log Agent VMware ESX 2.1, 2.1.1, 2.1.2 (Fixes required. Contact 3.1 0403 Server support) Process VMware ESX 2.1, 2.1.1, 2.1.2 (Fixes required. Contact 3.1 0403 Agent Server support) (proAgent) System VMware ESX 2.1, 2.1.1, 2.1.2 (Fixes required. Contact 3.1 0403 Agent Server support) (caiUxOs) EVENT MANAGEMNT For r11: https://support.ca.com/irj/portal/anonymous/phpdocs? filePath=0/2869/2869_compmatrix_11em.html Product Pack Pack Platform Platform Version Component Rel Glvl 2.1 Server v1.5, Server v2.0.0, Server v2.0.1, System Server 2.1.1, Server 2.1.2, Server 2.5, Server VMware ESX 11 0000 Agent 2.5.1, Server 2.5.2, Server 2.5.3, Server 3.0, Server 3.0.1, Server 3.0.2, Server 3.5 2.1 Server v1.5, Server v2.0.0, Server v2.0.1, Server 2.1.1, Server 2.1.2, Server 2.5, Server Log Agent VMware ESX 11 0000 2.5.1, Server 2.5.2, Server 2.5.3, Server 3.0, Server 3.0.1, Server 3.0.2, Server 3.5 Performance VMware ESX 2.1 Server v1.5, Server v2.0.0, Server v2.0.1, 11 0000 Agent Server 2.1.1, Server 2.1.2, Server 2.5, Server 2.5.1, Server 2.5.2, Server 2.5.3, Server 3.0, 12
  13. 13. Server 3.0.1, Server 3.0.2, Server 3.5 For r3.1 https://support.ca.com/irj/portal/anonymous/phpdocs? filePath=0/2869/2869_compmatrix_31em.html Product Platform Platform Version Prod Pack Component rel Glvl Log Agent VMware ESX Server 2.5, 2.5.2, 2.5.3 3.1 0403 Process VMware ESX Server 2.5, 2.5.2, 2.5.3 3.1 0403 Agent (proAgent) System VMware EX Server 2.5, 2.5.2, 2.5.3 3.1 0403 Agent (caiUxOs) Advanced Systems Management (ASM) https://support.ca.com/irj/portal/anonymous/phpdocs? filePath=0/5653/5653_compmatrix.html Product Platform Platform Version Gen Release Component Level Agent VMware ESX Server (Vmnix) 2.0.0, 2.0.1, 2.1.0, 2.1.1, 2.1.2, 2.5, 2.5.1, 2.5.2, 2.5.3, Server 3.0, 11.1 0610 Server 3.0.1, Server 3.0.2, Server 3.5 Agent Vmware ESX Server (Vmnix) 2.0.0, 2.0.1, 2.1.0, 2.1.1, 11 0512 2.1.2, 2.5, 2.5.1, 2.5.2 CMS – Asset Management VMware n Unicenter DSM r11.2 in Windows operating environments is certified on VMware ESX Server 3.0.1 guest systems. Certification configuration: – ESX host: Quad 3.0 GHz CPUs, 32GB RAM, 2–4 port NICs (1Gbit/s), high performance SAN 13
  14. 14. – ESX guests: 1 CPU, 2–4GB RAM, 1 NIC, storage allocated from high performance SAN n The DSM r11.2a Asset Management Agent is certified on VMware ESX Server 3.0.1 host system. In other words, the DSM r11.2a Agent runs on the native RedHat 3.0 operating system on which the ESX Server is installed. – As the underlying host operating system in VMware ESX Server 3.0.1 (=RedHat 3.0) reports incorrect data with respect to the number of CPUs and the floppy devices, the corresponding inventory items reported by the Asset Management r11.2a agent will not be correct. – The Asset Management r11.2a Agent installed on the ESX host operating system will not report any inventory information about the configured virtual machines. To get inventory data about the virtual machines you need to install aUAM Agent on the virtual machines. Note on VMware: The UAM Manager, Sector, Engine, Agent and Admin Console components may be run on VMware 3.2 4.0 and 4.5 for all above OS versions supported by VMware. Please see TEC307048 for more information. CMS – Remote Control VMware Unicenter DSM r11.2 in Windows operating environments is certified on VMware ESX Server 3.0.1. Certification configuration: n ESX host: Quad 3.0 GHz CPUs, 32GB RAM, 2–4 port NICs (1Gbit/s), high performance SAN n ESX guests: 1 CPU, 2–4GB RAM, 1 NIC, storage allocated from high performance SAN CMS – Software Delivery VMware n Unicenter DSM r11.2 in Windows operating environments is certified on VMware ESX Server 3.0.1 guest systems. Certification configuration: – ESX host: Quad 3.0 GHz CPUs, 32GB RAM, 2-4 port NICs (1Gbit/s), high performance SAN – ESX guests: 1 CPU, 2-4GB RAM, 1 NIC, storage allocated from high performance SAN n The DSM r11.2a Software Delivery Agent is certified on VMware ESX Server 3.0.1 host system, i.e. the DSM r11.2a Agent runs on the native RedHat 3.0 operating system which the ESX Server is installed on. 14
  15. 15. CA ARCserve Backup r12 https://support.ca.com/irj/portal/anonymous/phpdocs? filePath=0/4536/12/4536_12_compmatrix.html Backup Server OS Release Edition x86 x64 IA64 Citrix MetaFrame Windows 2000 Server and SP4 x X Presentation Server Advanced Server 3.0 Windows 2003 Standard R2 x X Windows 2003 Enterprise R2 x X Citrix MetaFrame Windows 2000 Server and Advanced Server SP4 x X Presentation Server 4.0 Windows 2003 Standard R2 x X Windows 2003 Enterprise R2 x X Citrix MetaFrame Windows 2000 Server and Advanced Server SP4 x X Presentation Server 4.5 Windows 2003 Standard SP1, SP2, R2, SP1, SP2, R2, X R2 SP2 R2 SP2 Windows 2003 Enterprise SP1, SP2, R2, SP1, SP2, R2, X R2 SP2 R2 SP2 Virtual PC 2004 x X Virtual Server 2005 R2 R2 X Virtual PC 2007 x X VMware ESX Server Guest OS: Windows 2000, Windows 2003, X 2.5, 2.5.1, 2.5.2, WinXP 2.5.3, 2.5.4, 3.0, 3.0.1, 3.0.2, 3.5, 3i VMware GSX Server Guest OS: x X 3.0, 3.1 Windows 2000, Windows 2003, WinXP VMware Workstation Guest OS: Windows 2000, Windows 2003, x X 4.0, 4.5 and 5.0 WinXP NEC CLUSTERPRO 8.0 SE and LE x CLUSTERPRO X1.0 x 15
  16. 16. Similar matrices exist for various “File System Agents”. 16

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