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  1. 1. ÐÐÏ à¡± á > þÿ l n þÿÿÿ k ÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿ ÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿ ÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿ ÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿ ÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿ ÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿ ÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿì¥Á !` ø ¿ v
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  8. 8. 36 Bournedale Road Boston, MA 02130-4641 voice: (617) 983-0817 email: HYPERLINK mailto:mrball@michaelball.com mrball@michaelball.com Michael R. Ball Summary Over 16 years as technical writer, editor, project leader and manager. Toolsmith and WWW technologies expert. Quick mastery of new software and technologies. Team player adept at working with developers and creating customer-oriented documents. Principal contributor with depth of management skills and experience. Efficient and energetic self- starter. Qualifications Product Areas Content filtering, Internet, firewall, and bandwidth-management software SDKs Windows, UNIX and proprietary APIs VPN and networked remote-access servers Network management software Java Wizards and C++ APIs SNMP and MIB-II Software virtualization Modems and telecommunications software Audiences Network administrators and IT professionals OEMs ISPs Telcos Small and medium business Enterprise users Individual hardware, software and modem customers Beginner through installers through troubleshooters Internal development, test, and training staff Customer support Corporate VPN implementers Information Delivery Types HTML and PDF online documentation CD-ROM design and development Online help for Windows and Java Quick-start cards Installation guides Administrator manuals User guides Troubleshooting guides Site logs PowerPoint presentations for product and ISO training Operating Environments Windows UNIX Linux pSOS TCP/IP OpenView basic NetWare Development Tools FrameMaker HTML HotDog Pro ASCII editors RoboHelp WebWorks Pro PageMaker FrontPage Acrobat Project FullShot HiJaak Java MS Office C++ Illustrator Photoshop Employment Contract Technical Writing and Documentation Management (May 2004 ŕ present) Clients include Softricity, V.i. Laboratories, Northern Light Group, and CrossCheck Networks. Projects include on-line Help and documentation systems, converting large, complex manuals from Word to FrameMaker, and adding indices to previously unstructured documents. Another was creating developerřs guide from scratch, working with domestic and overseas programmers. These assignments involve project management, aligning multiple, disparate styles into a new corporate look and feel, and meeting deadlines crucial to bids and proposals to major target customers. Current projects include total rework of administrator guides, user manuals and Help system for a complex software- virtualization product. Zix Corporation (formerly Elron Software) Burlington, MA, March 1999 ŕ April 2004 SENIOR ENGINEERING MANAGER. Managed two product lines, message filtering and firewall software. Oversaw development teams, created functional specifications and schedules, and led multiple projects. Built pubs department from sole contributor. Planned and executed paper and online documentation for six separate software products, using FrameMaker, RoboHELP, Acrobat, FullShot, Photoshop WebWorks Pro and HotDog. Managed permanent and
  9. 9. contract writers in Burlington and Israel. Upgraded and added customer orientation to existing manuals and Help. Created, scheduled and implemented doc and Help sets for new software products. Added context- sensitive Help to each product. Formally recognized by president as most improved department. Compaq NAC (formerly Microcom), Norwood, MA, May 1993 ŕ March 1999 SENIOR TECHNICAL WRITER and PROJECT LEADER. Lead in VPN system documentation, using FrameMaker, RoboHELP, FullShot, Photoshop and HotDog. Planned and directed 11-manual remote-access system doc set, including writing four manuals. Developed divisionřs first CD and WWW docs. Documented C++ software and Java Wizards, hardware, systems and troubleshooting manuals and related materials. Developed docs for parallel-port telecommunications technologies. Designed internal and external WWW sites. Documented Windows, SNMP, IPX and pSOS interfaces to three remote-access systems and VPN products. Zoom Telephonics, Boston, MA, April 1992 ŕ May 1993 DOCUMENTATION MANAGER. Introduced quick-start guides to mass marketer, using Word and PageMaker. Overhauled outdated manuals. Developed WWW site and BBS docs and Help. Oversaw translation and homologation for Europe. Hired and directed contract writers. Developed documentation/support communication system. Additional Experience Newspaper, Magazine, and Book Writing and Editing for: EDN Modern Materials Handling McGraw-Hill INC. Magazine CIMWeek AMACOM Automation News Management Review Magazine Smart Machines Convenience Store Merchandiser Arthur D. Little Savannah Morning News Technology Research Group Boston Globe Palmetto Post Construction Equipment Magazine Electronic Business InfoWeek Education Lesley College School of Management, B.S. Additional Education Journalism, U. of South Carolina FrameMaker, Beginning, Intermediate and Advanced Introduction to Networking, the Learning Tree Networking in a Multi-Vendor Environment, the Learning Tree Access Server Configuration and Management, Cisco Distributed Management Module Operations, 3Com Time Management, SkillPath Project Management, Fred Pryor Usability Testing, Bentley College Help Technology Photoshop, CompuMaster ClearCase Fundamentals, Rational Software AccuRev Affiliations Active Senior Member of the Society for Technical Communication, including competition judging, technical presentations at conferences, competitions chairman, and president of Boston Chapter. ) 0 ? E F G p q r ˆ ‰ Š ‹ ª « r y ½ ¾ ì î · ¸ à
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