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Beyond the Traditional PBX Your Journey to Unified ...

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  • Mitel SMB Solutions Portfolio Corporate Overview 06/16/10 928_4057
  • Mitel SMB Solutions Portfolio Corporate Overview 06/16/10 928_4057 FY’07 Solution Provider Program 06/16/10 GD_11292
  • Mitel SMB Solutions Portfolio Corporate Overview 06/16/10 928_4057
  • Mitel SMB Solutions Portfolio Corporate Overview 06/16/10 928_4057
  • Mitel Template for 2010 06/16/10 1063_5102
  • Mitel Template for 2010 06/16/10 1063_5102
  • Mitel Template for 2010 06/16/10 1063_5102
  • Mitel Template for 2010 06/16/10 1063_5102
  • Transcript

    • 1. Beyond the Traditional PBX Your Journey to Unified Communications with Mitel Communications Director
    • 2. Mitel Driving New Approaches to Growth MULTI-SITE COLLABORATION & PRESENCE Work without Boundaries, One Connection First Contact Resolution, SMOOTH MIGRATION & LEGACY RESCUE Server Consolidation and Software Only Options CapEX Reduction Future Proof Productivity Gains SOLID FOUNDATION FOR GROWTH 3300 ICP, ISS, Virtualised (VMware) Integrated Business Applications Extensive IP, Wireless, Digital & Softphone Desktop Mitel Communications Director
    • 3. Mitel Business Communications Leadership Developing the Future Fall 2004
      • Transition from TDM PBX switching to IP
      • Real Time O/S to Open O/S (Linux)
      • Support for Industry std Server HW (SUN, IBM, HP)
      • Development of SW based call control platform (MCD)
      • Virtualization leadership (MiCD)
      TDM to VOIP RT O/S to Open O/S Industry HW Support SW Based Call Control Desktop Virtualization Data Center Virtualization
    • 4. Access to a myriad of “value add” applications MCD – Dynamic Extension Wireless UC Advanced ™ Teleworker Solution
      • Fixed mobile convergence
      • One number, one mailbox
      • Plug and work, no VPN required
      • Screen pop, knowledge management, caller ID-based routing
      • Conference / Collaboration
      • Plug and work from any broadband connection
      • Secure, embedded, 128 bit AES encrypted voice, SRTP
      • 802.11 SpectraLink sets
      • Mitel Wireless LAN stand, first-to-market
      • Mitel Cordless Headset and Mitel Cordless Handset
      Mitel AWC application
      • Flexible, simple
      • Scalable, effective
      • Secure
      Mitel NuPoint Messenger ™
      • Scalability 4 to 240 ports, +100,000 ports
      • Simultaneous voice mail models – Advanced unified messaging, SMTP forward
    • 5. Unified Communications Infrastructure - 3300 ICP 3300 ICP (Integrated) PSTN Headquarters 3300 ICP (Media Gateways) PSTN Hosted Apps Centralized Management 3300 ICP (Call Controller) Branch Office 3300 ICP (Media Gateway) PSTN Small Office Small Branch or Home Office Line Interface Module DSL / Cable Modem IP Set LAN PSTN WAN / Internet Scalable to 65,000 phones in a single unified system
    • 6. Mitel 3300 ICP – Your Platform of Choice Mitel 3300 Integrated Communications Platform Desktop
      • Innovative IP Desktop Portfolio
        • 5304, 5312, 5324, 5330, 5340, 5360
        • Cordless head and hand sets
        • GigE, WLAN stand
        • Attendant Console
        • UCA soft&desk phone
      • Embedded Standard Unified Messaging, auto-attendant, ACD, and WiFi and IP DECT wireless
      • Optional Standalone Applications
      • Mitel Application Suite (MAS)
      • Support standard APIs and third-party applications
      Applications IP
      • Seamless IP networking across multiple sites
      • Hardware redundancy and software resiliency
      • IP trunking and SIP line side support
      • 500+ telephony features
    • 7. Mitel Communications Director – Your Platform of Choice Mitel Communications Director
      • Freedom to choose platform of choice to suit existing environment
      IBM Server* HP Server* * Available Q3, 2009
      • Highly scalable, proven IP-PBX software
      • Robust call control
      • Rich telephony features
      • Seamless networking across multiple locations
      • Supports a full range of advanced Mitel communications applications
      • Fully resilient to ensure business continuity
      • Interoperates with legacy PBXs to protect your investment
      Mitel 3300 ICP
      • Mitel Unified IP Client
      • Seamless mobility
      • Java card access to voice and data applications from anywhere
      • Cell phone integration
      • Presence enabled through Microsoft OCS
      • Secured teleworker
      • Energy efficient
      Sun Server
    • 8. 3300 ICP VMWare VSphere 4 Mitel CAAS (Communications as a Service) UCA CCS EM MCD MCD Mitel MiCD Industry Standard Servers x86 - SUN, HP, IBM, DELL MCD MCD
    • 9. Mitel’s Market Leadership in Delivering Software Solutions
      • Mitel Virtual Appliance Schedule:
        • Available – Mitel Communications Director (MCD)
        • Apr 2010 – Mitel Application Suite (MAS)
      3300 ICP “ Appliance” Mitel Communications Director (MCD) “ Software Application” On Industry Standard Servers MCD Software . . . VMware Virtualization Layer vMAS vMCD Other Data Center Apps Mitel Applications as “ Virtual Appliances” vMBG
    • 10. Mitel Virtualized Applications – The Next Step…
      • Real Time Voice Applications
        • Mitel Communications Director software
        • Contact Center Solutions w/RealTime components
        • MAS-Nupoint
        • MAS-AWC
        • Mitel Border Gateway / Teleworker
        • “ Virtual Appliance” Delivery Model
        • Engineering Guidelines / Best Practices
        • Leverage VM Management Tools – Disaster Recovery, Resource Mgmt, High Availability
      Other Virtual Appliances OS Server Hardware Data Center Virtualization Layer NPUM OS MBG OS AWC OS Server Hardware MCD Q1 - 2010
    • 11. Desktop and Applications
    • 12. Mitel Desktop Portfolio 5302 Basic Phone Lobby Phone, Verticals 5304 Basic Display Phone 5330 Mainstream Business Phone 5340 Premium Business Phone 5324 Mainstream Key System Phone 5312 Entry Key System Phone 5360 Executive Set 5320 Entry Enterprise Phone
    • 13. Modules and Accessories 2-Wire Stand 5550 IP Console WLAN Stand DECT Stand 5540 Flatbed IP Console Bluetooth Module Cordless IP PKMs LIM IP Conf. GigE Stand Coming soon
    • 14. New! IP DECT Stand and 5610 Cordless Handsets
      • Phone Stand that provides DECT Cordless Basestation for SIP Cordless Handsets
        • Supports up to 8 handsets per phone stand
      • Full featured Cordless Handset
        • 128 x 128 Colour Display
        • Full dial pad & navigation keys / soft keys
        • Speakerphone
        • 9 Polyphonic Ring Tones
        • Distinctive Ring based on CLID
        • Speed Dials, Call Log, Phone Book
      • Integration with Deskphone via Dynamic Extension
      • Supported on Mitel 5312 / 5324 / 5320 / 5330 / 5340 / 5360
    • 15. Integration with Mitel Communication Director (MCD)
      • MCD Features on IP DECT handsets
        • Features are available via GUI on 5603 / 5604
          • Transfer / Conference
          • Hold / Retrieve
          • Call Reject
          • Call Back
          • Call Park
          • Call waiting / Retrieve
          • Call Forward (Unconditional/Busy/OOS)
          • Do Not Distub
        • Distinctive Ring Tones (Int/Ext/Call Back)
        • Call Display (Called and transferred)
        • Voicemail box soft key can dial mailbox
        • Voice Paging
        • Personal Ring Groups
      • MCD Management Integration
        • 5603 / 5304 device types
        • Launch IP DECT Management from Enterprise Manager
      • Resiliency
        • Supported on 5602 / 5603 / 5604 / 5606
        • Master base station can establish communication with a secondary controller
        • Secondary base station can establish communication with controller
    • 16. Bluetooth Module / Handset Target = Q3 CY2010 Preview
      • Personal Area Mobility
        • 3 rd Party Bluetooth Headset Support (i.e. Jabra, Plantronics, Nokia, Motorola, etc)
        • Multi-use headset support (i.e. answer cell phone & desk phone from the same headset)
        • Bluetooth Cordless Handset (same features as existing DECT Handset)
        • Bluetooth Class 2 range – 10 Meters
      • Bluetooth Presence Detection
        • Determines when you are present by detecting Bluetooth Interface in your Cell Phone
        • Drives UCA Smart Status – change call routing based on presence status
        • Auto Hotdesk login / logout as you enter / leave your office
    • 17. More 5360 HTML Applications Target = Q3 CY2010 Preview
      • Mitel 5360 Slideshow Viewer – Bundled with AWC
        • Plug-in for MS Powerpoint that enables presentations to be viewed on 5360 IP Phones
        • User or presenter driven slide navigation on remote 5360’s
      • Mitel 5360 World Clock – Free!
        • View local time for up to 6x geographic locations
    • 18. 5550 IP Console Release 4.0 Target = Q2 CY2010 Preview
      • MS Calendar Integration
        • View of destination’s schedule
      • Call Handling Toolbar
        • Operate without the TKB
      • Transfer Assistant Optimization
      • Dialing Correction
        • Correct numbers while dialing
      • Quick Transfer/Answer
        • Increase operator efficiency
      • Windows 7 Support (Without OCS)
      • DND Across Cluster Support
    • 19. Energy Comparison a 1000 User System *minimum power consumptions applied as phones are idle 80% of the time Mitel has factored power consumption considerations and environmental concerns into the design of its products. In October 2008, The Tolly Group certified that the power consumption of Mitel’s platforms and IP phone sets is amongst the lowest in the industry. The Tolly Group Report #208345 Signalling Server x 2 = 400 Other Required MG1000 x 2 274 Watts G700 x 2 500 Watts 200 Watts 22OT1 A x 8 272 Watts 3300 x 2 104 Watts Gateway / Controller CS1000 x 2 110 S8700 x 2 210 CM x 2 1100 Dedicated Call Control 1140 6.0 Watts 9650 4.8 Watts 7961G 5.0 Watts n/a 5340 3.2 Watts Premium Set 1120 6.0 Watts 1606 5.6 Watts 7931G 7.0 Watts 212 3.1 Watts 5324 2.4 Watts Mid-Range Set 1110 2.8 Watts 1603 4.0 Watts 7906G 5.0 Watts 110 2.8 Watts 5201 1 Watt Low-end Set Nortel Avaya Cisco ShoreTel Mitel Equipment 61.3% 49.0% 56.9% 30.2% Power Savings 162.00 123.14 145.76 89.97 62.75 Tons of CO2 £3,785 £2,878 £3,406 £2,100 £1,466 Cost / year 6,144 4,670 5,528 3,412 2,380 Total watts Desktop
    • 20. Mitel Customer Interaction Solutions
      • Simple contact center with an extremely low total cost of ownership
      • Based on hunt/ring groups, with some cross team visibility, reporting and PIM integration
      • Supports email in addition to voice
      • Component of Mitel Application Suite
      • Single site
      • Delivers out of the box real-time reporting, IVR, forecasting and standard integrations
      • Delivers sophisticated ACD routing
      • Supports any two media in addition to voice
      • Distributed, multi-site, virtual, highly available contact center
      • Advanced features – multi-channel, highly customized IVR, customized integrations – CRM, WFM, business processes,
      • Extensive reporting, sophisticated routing
      • Supports multiple media in addition to voice
      Mitel Customer Service Manager Mitel Contact Center Business Edition Mitel Contact Center Enterprise Edition Entry Level Essential Advanced
    • 21. Messaging Choice - NuPoint UM Family
      • Port-based pricing
      • 4 to 60 ports
      • 57,000 mailboxes
      • 960 hours
      • Software-only solution
      Same user features. Differentiated by scale, reliability and price point.
      • High availability clustering
      • Port-based pricing
      • 8 to 960 ports
      • 120,000 mailboxes
      • 10,000 hours
      • Turnkey solution
      • Single server with other UC apps
      • User-based pricing
      • 2,500 mailboxes
      • 960 hours
      • Software-only solution
      Mitel Applications Suite NuPoint UM Standard Edition NuPoint UM 640 (multi-server) NuPoint Unified Messaging NuPoint UM 640 (single server)
      • Redundant hardware
      • Port-based pricing
      • 8 to 240 ports
      • 120,000 mailboxes
      • 10,000 hours
      • Turnkey solution