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Honey, I'm working late - the truth about lying on the phone
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Honey, I'm working late - the truth about lying on the phone

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Honey, I'm working late and other stories. The truth about phone calls. …

Honey, I'm working late and other stories. The truth about phone calls.

An illustration of what researchers have found out about how people lie using different media such as phones, emails, and instant messenger.

More importantly - here' some advice about the best way to protect yourself brought to you by www.calltrunk.com

Published in: Business, Education, Technology

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  • 1. AND OTHER STORIES THE TRUTH ABOUT PHONE CALLSinfographic compiled by The anyphone recording company www.CallTrunk.com
  • 2. LIES COMMUNICATION PER PHONE 37 %FACE TO FACE 27 % IM 21 % E-MAIL 14 %
  • 3. THE HUMAN VOICE ! ? ...The human voice is the most natural and University. The subject of their researchnuanced way of communicating. It’s also was how people’s lying behavior wasthe best one for lying… so long as a impacted by the form of communicationphone is involved. This is partly because they were using.we don’t like to tell whoppers – or evenwhite lies – in the written form. It’s the This also built on some research calledfact that the lie is there, on the record, Lying in Every Day Life By Bella deforever, whereas the spoken word can Paulo and others who pointed out thatbe forgotten about, exaggerated, denied people would choose a mediated way ofand disputed. communicating- in other words a phone – if they wanted to tell a whopper! This isWe were discussing this at Call Trunk our interpretation of some of their datawhen we came across a fascinating and conclusions.study by a group of academics at Cornell
  • 4. COLLEGE STUDENTSLIE TO 38%Of the peoplethey meet each week
  • 5. DECEPTIONS DAY PER PHONE 3.9FACE TO FACE 0.92 IM 0.79 TOTAL E-MAIL 0.49 6.11
  • 6. LIES ARE PRETTY MUCH THE SAME HOWEVER THEM YOU TELLNot at all 1 2 3 4 5 6 7 8 9 Completely PHONE FACE TO FACE IM E-MAILHOW PLANNEDwas the lie 3.3 3.3 4.7 6.3HOW BELIEVEDwas the lie 6.56 7.2 6.1 7.1HOW IMPORTANTwas the lie 4.62 5.5 5.6 5.2
  • 7. THE SOCIAL DISTANCE HYPOTHESISThe reason people ignore the social distance hypothesiswhen they write emails is that their words are being recorded.This theory says that people choose lessrich media when engaged in deception inorder to minimize the discomfort theyexperience. This would explain whypeople lie more on the phone than theydo when face to face. …BUT it doesn’texplain why people lie the LEAST inemails. It ought to be LESSuncomfortable to lie through the writtenword according to the Social DistanceHypothesis! But there are other factors:Whether the conversation is beingrecorded, whether its happening in realtime and whether youre physically closeto each other at the time.
  • 8. 3 FACTORS WHICH INCREASE THE LIKELIHOOD OF BEING LIED TO:i: Real Time conversation. ii: Unrecorded iii: Physically conversation distant
  • 9. HOW TO REDUCE DECEPTIONS i: Record it ii: Make it real iii: Make it asynchronous Ensure everyone knows The more the conversation Give people time to think the communication is resembles a face to face about their words – email being recorded. the more uncomfortable is good for this. people feel about lying. If you can add video to a phone call that will help.Attributions The data we based this graphic on comes from two academic papers.Deception and Design: The Impact of Communication Technology on Lying Behavior Jeffrey T. Hancock, Jennifer Thom-Santelli, and Thompson Ritchie Cornell UniversityLying in Every Day Life Bella M. DePaulo University of Virginia, Debra A. Kashy Texas A&M University, Susan E Kirkendol Pfeiffer College, Melissa M. Wyer University of Virginia, Jennifer E. Epstein Cornell University Medical Collegeinfographic compiled by The anyphone recording company www.CallTrunk.com