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Call management - Telephone Answering Service

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Call management presents its Telephone Answering Service: Office hours, After-hours, Emergency response line, 24 by 7 and much more!

Call management presents its Telephone Answering Service: Office hours, After-hours, Emergency response line, 24 by 7 and much more!

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  • 1. Office Hours Service Our call centre will answer your callers in your company name during office hours. This service allows you to concentrate on your core business without missing a call. We can collect a range of information for you and send it to your team by e-mail, voice transfer & text. After-hours Emergency Service Do you need to provide your clients and potential clients with an After Hours Support Service? Outsourcing may be the solution. We will answer your callers in your company name and in the event of an emergency escalate the call to your on-call team. Non urgent calls will be logged for your office hours support team. 24/7 Service Your phones will be answered by our call centre agents 24 by 7. We can even split the service during office hours handle routine queries as per your procedure and provide a first call resolution service. Each client is unique so we can tailor the service to the way you want it. It can be used as a customer support line, order confirmation line, let us know your requirements. Emergency Response Line Our Call centre will assist your clients when they most need assistance. Following your process and procedures, our agents will determine the type of emergency and escalate to your relevant employees. Ideal for companies with contracted response times such as software programming companies, telecoms, property management etc. Other requirements We tailor made all our services. We can offer you Overflow telephone answering service, Holiday Cover, Media Support Campaigns and much more. Explain us your requirements and we will provide you with a tailor made solution. +353 214824300 Telephone Answering Service Outsourcing telephone answering duties to a third party is both practical and economical in a diverse market sectors: the public sector, e-business, healthcare, professional services, automotive dealers, retail, finance and/or travel. Call Management was founded in 2001 and since then we have been committed to providing a high quality telephone answering service to all our clients. “Call Management have been handling our after hours and overflow calls since 2005. We are extremely satisfied with the service received as they go that extra mile to facilitate all aspects of our customer’s needs.” Why us?  ISO Certified  24 BY 7  Multi-channel capabilities  Cost saving solutions  Great technology  Over 12 years of experience Contact us! E-mail: info@callmanagement.ie Phone: +353214824300 //+35312477814 Social Media: @Call_Management

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