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© 2016 ICMI, All Rights Reserved @CallCenterICMI icmi.com | 800.672.6177
Is Generational Bias Poisoning Your
Company Culture?
Is Generational Bias Poisoning Your Company Culture?
© 2016 ICMI, All Rights Reserved @CallCenterICMI icmi.com | 800.672.6177
Insight from our June 28, 2016 #ICMIchat
© 2016 ICMI, All Rights Reserved @CallCenterICMI icmi.com | 800.672.6177
Q: What are some common
negative stereotypes about
millennials?
© 2016 ICMI, All Rights Reserved @CallCenterICMI icmi.com | 800.672.6177
Negative Bias Towards Millennials
© 2016 ICMI, All Rights Reserved @CallCenterICMI icmi.com | 800.672.6177
Q: What are some common
negative stereotypes about baby
boomers?
© 2016 ICMI, All Rights Reserved @CallCenterICMI icmi.com | 800.672.6177
Negative Bias Towards Baby Boomers
© 2016 ICMI, All Rights Reserved @CallCenterICMI icmi.com | 800.672.6177
Q: How does generational bias
impact team productivity &
morale?
© 2016 ICMI, All Rights Reserved @CallCenterICMI icmi.com | 800.672.6177
The Impact of Generational Bias
© 2016 ICMI, All Rights Reserved @CallCenterICMI icmi.com | 800.672.6177
Q: What are some ways managers
can be proactive & prevent
generational bias at work?
© 2016 ICMI, All Rights Reserved @CallCenterICMI icmi.com | 800.672.6177
Preventing Generational Bias
© 2016 ICMI, All Rights Reserved @CallCenterICMI icmi.com | 800.672.6177
Q: What’s the best way to
embrace generational differences
for the good of the organization?
© 2016 ICMI, All Rights Reserved @CallCenterICMI icmi.com | 800.672.6177
Embracing Generational Differences
© 2016 ICMI, All Rights Reserved @CallCenterICMI icmi.com | 800.672.6177
Q: What are the things that truly
motivate employees, regardless of
generation?
© 2016 ICMI, All Rights Reserved @CallCenterICMI icmi.com | 800.672.6177
Finding Common Ground: Employee Motivation
© 2016 ICMI, All Rights Reserved @CallCenterICMI icmi.com | 800.672.6177
Join us Next Time!
© 2016 ICMI, All Rights Reserved @CallCenterICMI icmi.com | 800.672.6177
Check out our forum for full
recaps & info on future chats:
http://ubm.io/1OKA9lE

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Is Generational Bias Poisoning Your Company Culture?

  • 1. © 2016 ICMI, All Rights Reserved @CallCenterICMI icmi.com | 800.672.6177 Is Generational Bias Poisoning Your Company Culture?
  • 3. © 2016 ICMI, All Rights Reserved @CallCenterICMI icmi.com | 800.672.6177 Insight from our June 28, 2016 #ICMIchat
  • 4. © 2016 ICMI, All Rights Reserved @CallCenterICMI icmi.com | 800.672.6177 Q: What are some common negative stereotypes about millennials?
  • 5. © 2016 ICMI, All Rights Reserved @CallCenterICMI icmi.com | 800.672.6177 Negative Bias Towards Millennials
  • 6. © 2016 ICMI, All Rights Reserved @CallCenterICMI icmi.com | 800.672.6177 Q: What are some common negative stereotypes about baby boomers?
  • 7. © 2016 ICMI, All Rights Reserved @CallCenterICMI icmi.com | 800.672.6177 Negative Bias Towards Baby Boomers
  • 8. © 2016 ICMI, All Rights Reserved @CallCenterICMI icmi.com | 800.672.6177 Q: How does generational bias impact team productivity & morale?
  • 9. © 2016 ICMI, All Rights Reserved @CallCenterICMI icmi.com | 800.672.6177 The Impact of Generational Bias
  • 10. © 2016 ICMI, All Rights Reserved @CallCenterICMI icmi.com | 800.672.6177 Q: What are some ways managers can be proactive & prevent generational bias at work?
  • 11. © 2016 ICMI, All Rights Reserved @CallCenterICMI icmi.com | 800.672.6177 Preventing Generational Bias
  • 12. © 2016 ICMI, All Rights Reserved @CallCenterICMI icmi.com | 800.672.6177 Q: What’s the best way to embrace generational differences for the good of the organization?
  • 13. © 2016 ICMI, All Rights Reserved @CallCenterICMI icmi.com | 800.672.6177 Embracing Generational Differences
  • 14. © 2016 ICMI, All Rights Reserved @CallCenterICMI icmi.com | 800.672.6177 Q: What are the things that truly motivate employees, regardless of generation?
  • 15. © 2016 ICMI, All Rights Reserved @CallCenterICMI icmi.com | 800.672.6177 Finding Common Ground: Employee Motivation
  • 16. © 2016 ICMI, All Rights Reserved @CallCenterICMI icmi.com | 800.672.6177 Join us Next Time!
  • 17. © 2016 ICMI, All Rights Reserved @CallCenterICMI icmi.com | 800.672.6177 Check out our forum for full recaps & info on future chats: http://ubm.io/1OKA9lE