National Customer Service Week is right around the corner! How will your contact center make the most of the celebrations? Our #ICMIchat community shared several ideas, many of which apply all year! Click through the slides for inspiration to fuel your Customer Service Week celebrations. Visit icmi.com/csw for more tips, tools, and fun.

2. Insight from the September 20, 2016 #ICMI
Topic: How to Make the Most of Customer
Service Week
Host: @EricaMarois

3. What are some no (or low) cost ways contact
centers can celebrate Customer Service Week?

4. JEREMY WATKIN| @JTWATKIN
T I P # 1 : O R G A N I Z E A
T E A M V O L U N T E E R D A Y
A T T H E L O C A L F O O D
B A N K .
#ICMIchat

5. NEAL TOPF| @NEALTOPF
T I P # 2 : B R I N G I N A
G U E S T S P E A K E R O R
A R R A N G E F O R C O M P A N Y
E X E C U T I V E S T O G I V E
M O T I V A T I O N A L
P R E S E N T A T I O N S .
#ICMIchat

6. SHERI KENDALL-DUPONT|
@SHERIKENDALL
T I P # 3 : C O O R D I N A T E
H A N D W R I T T E N T H A N K
Y O U N O T E S F R O M
L E A D E R S H I P . F O C U S O N
T H E S P E C I F I C T A L E N T O F
E A C H T E A M M E M B E R .
#ICMIchat

7. DEBI MONGAN| @DEBIMONGAN
T I P # 4 : C H A N G E T H E
O U T G O I N G P H O N E
M E S S A G E F O R A W E E K T O
R E F L E C T A P P R E C I A T I O N .
T H I S G E T S C U S T O M E R S I N
O N T H E F U N , T O O .
#ICMIchat

8. JEREMY HYDE| @JEREMY
T I P # 5 : R O L L O U T A R E D
C A R P E T F O R A G E N T S T O
W A L K O N W H E N T H E Y G E T
O F F T H E E L E V A T O R . H A V E
L E A D E R S H I P G R E E T T H E M
A S T H E Y A R R I V E A T
W O R K .
#ICMIchat

9. NATE BROWN| @CUSTOMERISFIRST
T I P # 6 : O R G A N I Z E A N D
H O S T A C O N T A C T C E N T E R
O L Y M P I C S - - C O M P L E T E
W I T H M E D A L S .
#ICMIchat

10. What's the most creative way
you've seen a company
celebrate its employees?

11. NGUVU| @N_GAGEMENT
T I P # 7 : H O L D A " C O M P A N Y
D A Y " W H E R E E M P L O Y E E S
C A N C H O O S E T O
P A R T I C I P A T E I N O N E O F
T H R E E D I F F E R E N T
A C T I V I T I E S . E . X . : G O L F ,
P A I N T B A L L , A N D F I T N E S S .
#ICMIchat

12. JEREMY WATKIN| @JTWATKIN
T I P # 8 : A L L O W
F L E X I B I L I T Y A S M U C H
A S P O S S I B L E . O F F E R
R E M O T E W O R K
O P P O R T U N I T I E S ,
F L E X I B L E V A C A T I O N
T I M E , E T C .
#ICMIchat

13. NATE BROW| @CUSTOMERISFIRST
T I P # 9 : O F F E R A N
I N C R E D I B L E B E N E F I T S
P A C K A G E . I N V E S T I N
Y O U R T E A M . O N E G R E A T
E X A M P L E : R U S T I C
S O F T W A R E I N N A S H V I L L E .
#ICMIchat

14. Q3: How can the contact center
expand the celebrations beyond
Customer Service Week and keep
them going year round?

15. SHERI KENDALL-DUPONT|
@SHERIKENDALL
T I P # 1 0 : P U B L I S H A F U N
C A L E N D A R E V E R Y M O N T H
F U L L O F F U N A C T I V I T I E S
F O R T H E T E A M .
#ICMIchat

16. NATE BROWN| @CUSTOMERISFIRST
T I P # 1 1 : S T A R T A N
A M B A S S A D O R P R O G R A M
T H A T A L L O W S C U S T O M E R
S E R V I C E P R O S T O
R E P R E S E N T T H E C O N T A C T
C E N T E R T O O T H E R A R E A S
O F T H E O R G .
#ICMIchat

17. JEREMY WATKIN| @JTWATKIN
T I P # 1 2 : H O S T T H E M E
D A Y S T H R O U G H O U T T H E
Y E A R - - E V E N E V E R Y W E E K .
M A K E E V E R Y D A Y A
C E L E B R A T I O N .
#ICMIchat

18. NATE BROWN| @CUSTOMERISFIRST
T I P # 1 3 : C R E A T E A
C U S T O M E R - F O C U S E D
I N T E R N A L N E W S L E T T E R
A N D L E T Y O U R C O N T A C T
C E N T E R O W N I T . L E T
Y O U R A G E N T S H A V E F U N
C R E A T I N G I T .
#ICMIchat

19. JEREMY WATKIN| @JTWATKIN
T I P # 1 4 : C O O R D I N A T E
R E G U L A R A C T I V I T I E S
T H A T B U I L D S E L F -
A W A R E N E S S . I N V E S T
H O L I S T I C A L L Y I N Y O U R
P E O P L E .
#ICMIchat

20. NATE BROWN| @CUSTOMERISFIRST
T I P # 1 5 : H A V E A G E N T S
V I S I T C U S T O M E R S I N
P E R S O N T H R O U G H O U T T H E
Y E A R . T H E Y S H O U L D S E E
T H E P R O D U C T S /
S E R V I C E S T H E Y S U P P O R T .
#ICMIchat

21. NATE BROWN| @CUSTOMERISFIRST
T I P # 1 6 : O R G A N I Z E A
C U S T O M E R S E R V I C E B O O K
C L U B . L E A R N T O G E T H E R A S A
T E A M B Y R E A D I N G A B O O K
T O G E T H E R A N D D I S C U S S I N G .
#ICMIchat

22. Join the conversation next time!
Topic: Mapping the Customer Journey
Day/Time: Tuesday, September 27 | 1pm ET
#ICMIchat