12 in 2012 Hospitality & Restaurant Management

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12 in 2012 Hospitality & Restaurant Management

  1. 1. 12 in 2012 Hospitality and Restaurant ManagementJoin the conversation on Twitter: #cachinko Contact Tony at amorrison@cachinko.com
  2. 2. Contact Tony at amorrison@cachinko.com
  3. 3. Introduction• 12 in 2012 webinar series – 12 top industries of 2012 • January: Hospitality • February: Computer Science • March: Human Resources • April: Healthcare • May: Law • June: Entrepreneurship & Business • July: Finance • August: Education • September: Engineering • October: Retail • November: Administration • December: Government Contact Tony at amorrison@cachinko.com 3
  4. 4. About the Moderator• Tony Morrison – Cachinko, VP of Business Development• Cachinko – Employer-branded career application on Facebook • Leverage social networking platforms • Connect job seekers and employers Contact Tony at amorrison@cachinko.com 4
  5. 5. Introduction• Hospitality – Fastest-growing sector • 2011: $9.3 trillion to world economic activity –10% of total spending – Diverse • Hotels, restaurants, spas, theme parks, hospitals, casinos… Contact Tony at amorrison@cachinko.com 5
  6. 6. About the PanelistsDr. David Corsun • Ph.D from the School of Hotel Administration at Cornell University - Organizational behavior • BS in Hotel Administration – Cornell University • MS in Food Service Management – New York University • Director of the Fritz Knoebel School of Hospitality Management in the Daniels College of Business at the University of Denver • Research interests are in the areas of empowerment, diversity, and labor- management relations. Contact Tony at amorrison@cachinko.com 6
  7. 7. About the PanelistsDr. Daniel Connolly • Ph.D., Virginia Polytechnic Institute and State University • M.B.A., American University • B.S., Cornell University • Associate Dean for Undergraduate Programs at the University of Denver’s Daniels College of Business, • Associate Professor of Information Technology with a dual appointment in the Fritz Knoebel School of Hospitality Management and in the Department of Business Information and Analytics. • Teaching, research, and consulting interests focus on the strategic application of information technology and electronic commerce. Contact Tony at amorrison@cachinko.com 7
  8. 8. About the Panelists Robert Braathe • Founder of Braathe Enterprises - founded in October 2005 in CT • Recently launched Saratoga College to offer virtual internships to Students and online and traditional classes to business professionals. • Manager positions with Walt Disney World, Gap, and Apple Contact Tony at amorrison@cachinko.com 8
  9. 9. Dr. David CorsunHow I got here…• Food Service Management (MS) – NYU• Hotel Administration (BS) – Cornell University• Restaurateur in New York City• Chef-owner of Zanzibar & Grill, a jazz restaurant, from 1987-1990• Hotel Administration (Ph.D) – Cornell University• Research – empowerment, diversity, and labor-management relations• Teaching – previously at UNLV, Washington State University, NYU, and Cornell.• Currently – Director of the Fritz Knoebel School of Hospitality Management in the Daniels College of Business at the University of Denver Contact Tony at amorrison@cachinko.com 9
  10. 10. Dr. David Corsun In my opinion the "hot" jobs in the hospitality and restaurant industry right now are…• High interest in event planning - Number of jobs is low - More likely to find a position in convention services or catering• Sales and marketing• Revenue management• What’s desired are career-related, not just jobs Contact Tony at amorrison@cachinko.com 10
  11. 11. Dr. David Corsun In my opinion, the qualities/skills that are vital for someone in this industry are…• Desire to serve is imperative• Service is honorable and isn’t about servility• Personality… skills can be taught Contact Tony at amorrison@cachinko.com 11
  12. 12. Dr. David Corsun In my opinion, it is especially valuable for someone in the hospitality/restaurant industry to have experience in…• “it depends”• Regardless of what type of hospitably job - Service – Know what good service is and the feelings it produces• Management Position – Hospitality-focused degree helpful• Good facility with numbers, being a people person isn’t enough Contact Tony at amorrison@cachinko.com 12
  13. 13. Dr. Daniel Connolly How I got here…• Dad owned and operated the corner drug store• Opportunity and an offer to help wherever I could• Hospitality business degree from Cornell University• Great mentor• Information technology analyst at Marriott International’s Headquarters• Earned MBA followed by Ph.D• Currently - Associate professor of information technology at the University of Denver in the Fritz Knoebel School of Hospitality Management Contact Tony at amorrison@cachinko.com 13
  14. 14. Dr. Daniel Connolly In my opinion the "hot" jobs in the hospitality and restaurant industry right now are…• Revenue management• Hotel distribution channel managers• Social media• Business analyst positions• Sustainability and green practices • Also look at - - marketing, technology, law, and accounting Contact Tony at amorrison@cachinko.com 14
  15. 15. Dr. Daniel Connolly In my opinion, the qualities/skills that are vital for someone in this industry are…• Well-trained on guest service matters• Strong business technical skills and acumen• Agile and able to think on his/her feet• Good managers must know as much as possible about that which they will be managing - solid business foundation - deep understanding of the hospitality industry - actual work experience prior to graduating Contact Tony at amorrison@cachinko.com 15
  16. 16. Dr. Daniel Connolly In my opinion, it is especially valuable for someone in the hospitality/restaurant industry to have experience in…• Understanding the business from the ground up – Perspective as an employee, guest, owner, etc.• Understanding hotel operations and controls• Guest service, employee motivation, inventory and labor management, etc. Contact Tony at amorrison@cachinko.com 16
  17. 17. Robert Braathe How I got here… • Hospitality Degree from UMass • 5 1/2 years during college and after college with the Walt Disney Company • Currently teach and have my own consulting business Contact Tony at amorrison@cachinko.com 17
  18. 18. Robert Braathe In my opinion the "hot" jobs in the hospitality and restaurant industry right now are… • Food and beverage management • Sales Contact Tony at amorrison@cachinko.com
  19. 19. Robert Braathe In my opinion, the qualities/skills that are vital for someone in this industry are…• Passion• Dedication• Follow through• People "Professionally falling in love" with your service Contact Tony at amorrison@cachinko.com 19
  20. 20. Robert Braathe In my opinion, it is especially valuable for someone in the hospitality/restaurant industry to have experience in… • Front and back of the house • Sales Contact Tony at amorrison@cachinko.com 20
  21. 21. Q&AContact Tony at amorrison@cachinko.com 21
  22. 22. Q&A Who are the top companies in this industry?• Depends on what segment – Single segment (Four Seasons = Luxury)• Look at large chains – Always looking for people – Solid training programs – Corporate experience Contact Tony at amorrison@cachinko.com 22
  23. 23. What is the best way to break industry? How can I get noticed?• Get your foot in the door – Serving, bussing, etc. – Get a flavor for the business • Understand hospitality has high “burn-out”• Look for the side that interests you the most, avoid what can burn you out. – Try marketing or being a supplier. Contact Tony at amorrison@cachinko.com 23
  24. 24. Contact Tony at amorrison@cachinko.com
  25. 25. Thank you! For more tips: blog.cachinko.comJoin us for our next “12 in 2012” webinar at: 2 P.M. (EST) February 21, 2012: 12 in 2012: Computer Science Contact Tony at amorrison@cachinko.com 25

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