CA Infrastructure Management Solutions Dario Pattarini, Sr Consultant – Technical Sales Roma , 31 Maggio 2012 Partner DayM...
Infrastructure Management    Ask Yourself…         When someone complains that “the network is slow”, how do we know      ...
CA Infrastructure Management       Auto discovery &                   Intelligent                  Traffic analysis &     ...
CA Infrastructure Management       CA Infrastructure Management is designed to              provide VISIBILITY and CONTROL...
Network Monitoring phases Network Fault Management  (CA Spectrum IM) Network Performances Management  (CA eHealth PM - C...
Network Fault Management (CA Spectrum IM)• Are my devices up and running?• What is my status ports?• Via SNMP             ...
Model-Based Root Cause AnalysisAutoDiscovery and visual topology of                            Model-based event correlati...
Network Performance Management (CA eHealth PM – CA NetQoS NetVoyant)• What are my devices performances?• And my bandwith c...
Proactive Performance Through Intelligent AnalyticsHelps to detect issues before users are impacted                       ...
Network Traffic Analysis (CA NetQoS ReporterAnalyzer)• Who are my Top Talkers?• What kind of traffic is using my network?•...
Network Flow Monitoring & Analysis Helps optimize the  infrastructure for application  performance by gaining  visibility...
Capacity Analysis and Planning— Helps avoid unnecessary  WAN costs by right sizing  your network links— Provides trending ...
Packets Capture (CA NetQoS Application Delivery Analysis)• What are my Application performances?• What customers having pe...
Packets Capture                  Partner Day
CA NetQoS Application Delivery Analysisunderstanding the observed transaction                                             ...
Reconstruct data packets (CA NetQoS GigaStor)• What is the traffic behavior?• Can I replay customer transactions?• Via pac...
Old Approach to Network Issues1.    User reports problem2.    IT watches and waits for problem to happen again3.    Start ...
New Approach to Network Issues1.    User reports problem2.    IT watches and waits for problem to happen again3.    Start ...
Reconstruct data packets (CA-NetQoS GigaStor)                                                Partner Day
VoIP Management (CA_NetQoS Unified Communication Manager)• What are my VoIP Calls performances?• What customers having per...
VoIP Management (CA_NetQoS Unified CommunicationManager)Performance Metrics by Location                                  E...
CA Infrastructure Management benefits                                    •   E2E visibility                               ...
CA Infrastructure Management benefits  Prioritize based on    service impact                                              ...
Grazie Partner DayMilano, 29 MaggioRoma, 31 Maggio
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Ca partner day - qualità servizi - roma 2 di 2

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Sessione di approfondimento sulle soluzioni per monitorare e garantire la qualità delle applicazioni di business.

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Ca partner day - qualità servizi - roma 2 di 2

  1. 1. CA Infrastructure Management Solutions Dario Pattarini, Sr Consultant – Technical Sales Roma , 31 Maggio 2012 Partner DayMilano, 29 MaggioRoma, 31 Maggio
  2. 2. Infrastructure Management Ask Yourself… When someone complains that “the network is slow”, how do we know who’s using the network and what they’re doing? What is our process for pinpointing a problem that is affecting users and how many people are typically involved? How many infrastructure and operations management tools do we have in place (that you know about)? How often do our Help Desk get calls before IT knows there is a problem? What was the financial impact of network and systems downtime for us this past year?CA Infrastructure Management Overview Copyright © 2012 CA Technologies. All rights reserved. Partner Day
  3. 3. CA Infrastructure Management Auto discovery & Intelligent Traffic analysis & root cause analysis performance analytics predictive capacity planning Proactively identify Advanced traffic analysisDiscover and monitor the performance degradations determines whichavailability & health of and take corrective action applications are affectinginfrastructure assets and before customers are infrastructure performance &automatically adapt to changes impacted improves capacity planning Helps improve efficiency and reduce costs Helps improve problem resolution time by 50% (IDC) Helps reduce help desk calls by 40% (IDC) 3 Partner Day
  4. 4. CA Infrastructure Management CA Infrastructure Management is designed to provide VISIBILITY and CONTROL into the performance and availability of the service delivery infrastructure and ALL of the traffic it delivers – Common themes – Focus areas • Multi-vendor, • Model- based root cause analysis multi-technology • Proactive performance • Cross-domain • Infrastructure fault management • Scalable • Network flow analysis • Best-of-breed • Capacity planning • Fast time-to-value • Pre-defined views & reports4 Partner Day
  5. 5. Network Monitoring phases Network Fault Management (CA Spectrum IM) Network Performances Management (CA eHealth PM - CA NetQoS NetVoyant) Network Traffic Analysis (CA NetQoS ReporterAnalyzer) Packets Capture (CA NetQoS Application Delivery Analysis) Reconstruct data packets (CA NetQoS GigaStor) VoIP Management (CA NetQoS Unified Communication Manager) Partner Day
  6. 6. Network Fault Management (CA Spectrum IM)• Are my devices up and running?• What is my status ports?• Via SNMP Partner Day
  7. 7. Model-Based Root Cause AnalysisAutoDiscovery and visual topology of Model-based event correlation, faultphysical & virtual infrastructure assets isolation and root cause analysis Understand how the physical and virtual environments are related Visually distinguish physical and virtual systems Partner Day
  8. 8. Network Performance Management (CA eHealth PM – CA NetQoS NetVoyant)• What are my devices performances?• And my bandwith consumption?• Via SNMP Partner Day
  9. 9. Proactive Performance Through Intelligent AnalyticsHelps to detect issues before users are impacted Time Over Threshold Deviation From Normal Is issue systemic, indicating a recurring Is performance unusual compared vs. one-time incident? to normal behavior? Time Window = 1 hour Time is Unacceptable = 15 min. % Utilization Upper First Threshold Alarm Baseline Threshold Threshold Threshold Lower 45% 65% 75% Threshold 2:00 3:00 4:00 5:00 2:00 3:00 4:00 5:00 Time Time Time Window = 1 hour Time Window = 1 hour Reduces unnecessary noise Promotes proactive IT management Partner Day
  10. 10. Network Traffic Analysis (CA NetQoS ReporterAnalyzer)• Who are my Top Talkers?• What kind of traffic is using my network?• Via Netflow/IP-FIX Partner Day
  11. 11. Network Flow Monitoring & Analysis Helps optimize the infrastructure for application performance by gaining visibility into ALL of the applications, class of service, hosts, and conversations Helps solve performance problems faster with real-time identification of business and non-business applications their users Partner Day
  12. 12. Capacity Analysis and Planning— Helps avoid unnecessary WAN costs by right sizing your network links— Provides trending for future network requirements by link and application— Helps solve performance problems faster with real- time identification of business and non-business applications their users Partner Day
  13. 13. Packets Capture (CA NetQoS Application Delivery Analysis)• What are my Application performances?• What customers having performance issues?• Via packets sniffing Partner Day
  14. 14. Packets Capture Partner Day
  15. 15. CA NetQoS Application Delivery Analysisunderstanding the observed transaction Server Response Time HTTP GET index.html (Data Request A) Data Response A1 Network Roundtrip Time ACK Response A1 Data Response A2 ACK Response A2 Retransmission Delay HTTP GET nav.html (Data Request B) Data Response B1 No Data Transfer Time Response Data Response B1 No Response Data Response B1 ACK Response B1 Total Transaction Time Data Response B2 ACK Response B2 SuperAgent Collector Partner Day
  16. 16. Reconstruct data packets (CA NetQoS GigaStor)• What is the traffic behavior?• Can I replay customer transactions?• Via packets sniffing Partner Day
  17. 17. Old Approach to Network Issues1. User reports problem2. IT watches and waits for problem to happen again3. Start packet capture4. Analyze problem5. Resolve issue Before GigaStor Partner Day
  18. 18. New Approach to Network Issues1. User reports problem2. IT watches and waits for problem to happen again3. Start packet capture4. Analyze problem5. Resolve issue Before GigaStor After GigaStor Partner Day
  19. 19. Reconstruct data packets (CA-NetQoS GigaStor) Partner Day
  20. 20. VoIP Management (CA_NetQoS Unified Communication Manager)• What are my VoIP Calls performances?• What customers having performance issues?• Via packets sniffing and Call Detail Record acquisition Partner Day
  21. 21. VoIP Management (CA_NetQoS Unified CommunicationManager)Performance Metrics by Location Enterprise User Experience Details per Call Leg Partner Day
  22. 22. CA Infrastructure Management benefits • E2E visibility • Business Applications quality control • Information correlation • Efficiency • Proactivity • Rapid Root Cause Analysis • Rapid resolution (MTTR Partner Day
  23. 23. CA Infrastructure Management benefits Prioritize based on service impact Identify impact to service health Launch to domain managers for detailed troubleshooting and remediation Partner Day
  24. 24. Grazie Partner DayMilano, 29 MaggioRoma, 31 Maggio

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