Ca partner day - qualità servizi - roma 1 di 2

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Sessione di approfondimento sulle soluzioni per monitorare e garantire la qualità delle applicazioni di business.

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Ca partner day - qualità servizi - roma 1 di 2

  1. 1. Qualità dei Servizi Erogati Dario Pattarini Sr Consultant – Technical Sales Roma , 31 Maggio 2012 Partner DayMilano, 29 MaggioRoma, 31 Maggio
  2. 2. Flash Partner Day
  3. 3. End-User Experience is much more importantincreased complexity Cloud Services End-User Experience Brokered Cloud Services Virtual Assets Private/Hybrid Physical Cloud Services $ Revenue Sources Assets IT Traditional ServicesIncreased Complexity Impacts Service Quality and End-User Experience Partner Day
  4. 4. Traditional Physical and Virtual Mainframe and Distributed Co-Location Delivery Options from traditional to Cloud IaaS PaaS Enterprise Controlled Service Assurance SaaS Cloud Provider Service Assurance Service AssurancePartner Day
  5. 5. Service QualityService Operations Management Service Operations Management Quality Health Risk SLM Capacity Management Predictive Service Impact Model Based RCA Performance Management Device/ Traffic/Transaction Discovery / Mapping/Real-Time Application Infrastructure Performance Management Management Constant Change Partner Day
  6. 6. Service Operations Managementa modern discipline Service Desk SLAs Automation Compliance, Workloads SOM Security, etc. Physical & Virtual Applications & Systems & Networks Databases Storage Service Operations Management6 Confidential CA SOI Sales Immersion Training Copyright © 2011 CA Technologies Partner Day
  7. 7. Infrastructure Management Redefine infrastructure management to become application aware APPLICATION AWARE Discover infrastructure, Standardize Optimize system map & dynamically management and behavior and predict maintain relationships triage across physical, end-user problems virtual, and cloud before they occur7 Service Assurance for the New Normal Copyright © 2012 CA. All rights reserved. Partner Day
  8. 8. Application Performance Management Monitor all transactions & applications 24x7 to meet customer expectations objectives BUSINESS CENTRIC MANAGEMENT Deliver end-to-end Link user experience transaction visibility with business impact to Accelerate triage and across physical, virtual prioritize problem root cause diagnostic and cloud resolution8 Service Assurance for the New Normal Copyright © 2012 CA. All rights reserved. Partner Day
  9. 9. Service Operations Management Improve service quality and predictability while lowering IT support costs QUALITY AND PREDICTABILITY Model & monitor Analyze how apps & Pinpoint root cause services end-to-end components from each and mitigate risk across based on data from CA technology silo impact traditional and hybrid & 3rd party tools service delivery environments9 Service Assurance for the New Normal Copyright © 2012 CA. All rights reserved. Partner Day
  10. 10. CA Service Operations Insightdesigned for the today’s dynamic business and IT environment  Service performance and comparison Integrated service level management performance management  Contractual service level management Service operations management  Initiates automated escalation, Automated actions synchronization and workflow based on service impact and risk  Analytics and alerting for service quality, Service analytics and alerts availability, impact and risk  Real time cross-domain service discovery, Dynamic business service modeling modeling and maintenance  Query, normalize, correlate cross-domain Unified event management events  Manage and escalate alerts by policies  Service-aware domain discovery, root cause Comprehensive domain management analysis, performance management, triage and remediation10 Introduction to Service Operations Management Copyright © 2011 CA. All rights reserved. Partner Day
  11. 11. CA Service Operations Insightdesigned for the today’s dynamic business and IT environment  Service performance and comparison Integrated service level management performance management  Contractual service level management Service operations management  Role-based real-time dashboards, technical consoles  Service analysis reports Service Operations console Operations console dashboard service models unified alerts Mobile Service UI reports  Service-aware domain discovery, root Comprehensive domain management cause analysis, performance management, triage and remediation11 Introduction to Service Operations Management Copyright © 2011 CA. All rights reserved. Partner Day
  12. 12. CA Service Operations Insight aligns operations with the business Optimized operations Automated actions for remediationIT Executives Service Desk & Common Change Managers understanding of service quality and risk Common view of servicesOperations Service LevelManagers Managers Operations Domain Experts Support Staff 12 Introduction to Service Operations Management Copyright © 2011 CA. All rights reserved. Partner Day
  13. 13. CA Service Operations Insight solutionbenefits Improve service quality by quickly pinpointing sources of service-Service impacting issues across all technologyquality domains so you can quickly fix them and restore quality Lets you prioritize and Improve service predictability by pinpointing sources of risk to services resolve problemsService across your IT across all technology domains – so youpredictability can address those issues before they service supply impact quality chain—so you can minimize risks to your business Optimize operations by automating escalations and remediation, therebyOptimize reducing triage and mean-time-to-repair of service issues, and improving communication and collaboration13 Introduction to Service Operations Management Copyright © 2011 CA. All rights reserved. Partner Day
  14. 14. CA Executive Insight demonstrate IT’s strategic value SITUATIONAL AWARENESS High value metrics Freedom to connect, Keep on the pulse of quickly and easily explore, share, and potential risks and accessible to executives decide anytime opportunities that and key stakeholders anywhere impact business results14 Service Assurance for the New Normal Copyright © 2012 CA. All rights reserved. Partner Day
  15. 15. new business dashboard connect, share, decide with interactive visualizations Mobility CollaborationFreedom to connect, share, decide Add depth and value to anytime anywhere metrics Business Self-Service Optimized IT Communicate to the business in the Simplified personalization let language of the business users be in control 15 Service Assurance for the New Normal Copyright © 2012 CA. All rights reserved. Partner Day
  16. 16. Industry Leaders Rely on Service Assurance from CA Technologies 9 of the Top 10 Global Banks of the Top 10 Global Telecommunications Companies of the Top 10 Largest U.S. Federal Agencies (Executive Branch)* 5 of the Top 5 Health Care Wholesalers of the Top 5 Medical Products & Equipment Companies 4 of the Top 5 Entertainment Companies of the Top 5 Computers, Office Equipment Companies of the Top 5 Information Technology Services Companies Global rankings are based on the 2009 Global Fortune 500 list U.S. rankings are based on the 2010 Fortune 500 list * Federal agencies rankings are based on number of civilian employees. Source: U.S.. Office of Personnel Management16 Service Assurance for the New Normal Copyright © 2012 CA. All rights reserved. Partner Day
  17. 17. Grazie!

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