Service Assurance Basiglio, 29 Maggio 2012 Partner DayMilano, 29 MaggioRoma, 31 Maggio
new options & added complexity require a new management modeldata center                                   business servic...
CA Service Assurance                       Partner Day
Infrastructure Management                        Redefine infrastructure management to become application aware APPLICATIO...
Application Performance Management Monitor all transactions & applications 24x7 to meet customer expectations objectives B...
Service Operations Management                              Improve service quality and predictability while lowering IT su...
CA Service Operations Insightdesigned for the today’s dynamic business and IT environment                                 ...
CA Service Operations Insight aligns operations with the business                            Optimized                    ...
CA Service Operations Insight solutionbenefits                 Improve service quality by quickly                 pinpoint...
CA Executive Insightdemonstrate IT’s strategic value SITUATIONAL AWARENESS                         High value metrics     ...
new business dashboard  connect, share, decide with interactive visualizationsFreedom to connect, share, decide           ...
Industry Leaders Rely on Service Assurance fromCA Technologies 9             of the Top 10 Global Banks               of t...
Partner Day
Auto discovery &                   Intelligent                  Traffic analysis &      root cause analysis           perf...
CA Infrastructure Management is designed to         provide VISIBILITY and CONTROL      into the performance and availabil...
Network Monitoring phases                            Partner Day
Network Fault Management (CA-Spectrum IM)• Does my devices up and running?• What is my status ports?• Via SNMP            ...
AutoDiscovery and visual topology of                            Model-based event correlation, faultphysical & virtual inf...
Network Performance Management (CA-eHealth PM – CA- NetQoS NetVoyant)• What is my devices performaces?• And my bandwith co...
Time Over Threshold                            Deviation From NormalIs issue systemic, indicating a recurring          Is ...
Network Traffic Analysis (CA-NetQoS ReporterAnalyzer)• Who are my Top Talkers?• What kind of traffic is using my network?•...
Partner Day
Helps avoid unnecessaryWAN costs by right sizingyour network linksProvides trending for futurenetwork requirements by link...
Packets Capture (CA-NetQoS Application Delivery Analysis)• What is my Application performances?• There are customers havin...
Packets Capture (CA-NetQoS Application Delivery Analysis)                                                 Partner Day
Server Response Time           HTTP GET index.html (Data Request A)                    Data Response A1                   ...
Reconstruct data packets (CA-NetQoS GigaStor)  • What is traffic behaviors?  • Can I replay customer transactions?  • Via ...
Old Approach to Network Issues1.    User reports problem2.    IT watches and waits for problem to happen again3.    Start ...
New Approach to Network Issues1.    User reports problem2.    IT watches and waits for problem to happen again3.    Start ...
Reconstruct data packets (CA-NetQoS GigaStor)                                                Partner Day
VoIP Management (CA_NetQoS Unified Communication Manager)• What is my VoIP Call performances?• There are customers having ...
VoIP Management (CA_NetQoS Unified CommunicationManager)                                          Partner Day
•   E2E visibility•   Business Applications quality control•   Information correlation•   Efficiency• Proactivity• Rapid R...
Prioritize based on  service impact                                               Identify impact to service              ...
Partner Day
PartnerCopyright © 2011 CA. All rights reserved.        Day
End-users                           Applications                                    Infrastructure &                      ...
CA APM  Cloud Monitor                               CA Executive Insight                                                  ...
Business-Centric ManagementPartner Day
Business Transaction Management                What went where, when, and what happened?                                  ...
Partner Day
Partner Day
PartnerCopyright © 2012 CA. All rights reserved.        Day
Partner Day
CICS                                          Transaction                                           Gateway           ECI/...
Partner Day
Cloud Monitoring                   What went where, when, and what happened?                                              ...
Understand   Monitor      Prove         Test app                                 Monitor syntheticend-user     multiple   ...
Partner Day
Partner Day
Partner Day
Partner Day
Thank you!
Ca partner day - qualità servizi – milano
Ca partner day - qualità servizi – milano
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Ca partner day - qualità servizi – milano

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Sessione di approfondimento sulle soluzioni per monitorare e garantire la qualità delle applicazioni di business.

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Ca partner day - qualità servizi – milano

  1. 1. Service Assurance Basiglio, 29 Maggio 2012 Partner DayMilano, 29 MaggioRoma, 31 Maggio
  2. 2. new options & added complexity require a new management modeldata center business service demand sales user experience customer service finance business agility marketing private hybrid public IT “on demand” Partner Day
  3. 3. CA Service Assurance Partner Day
  4. 4. Infrastructure Management Redefine infrastructure management to become application aware APPLICATION AWARE Discover infrastructure, Standardize Optimize system map & dynamically management and behavior and predict maintain relationships triage across physical, end-user problems virtual, and cloud before they occur Partner Day
  5. 5. Application Performance Management Monitor all transactions & applications 24x7 to meet customer expectations objectives BUSINESS CENTRIC MANAGEMENT Deliver end-to-end Link user experience transaction visibility with business impact to Accelerate triage and across physical, virtual prioritize problem root cause diagnostic and cloud resolution Partner Day
  6. 6. Service Operations Management Improve service quality and predictability while lowering IT support costs QUALITY AND PREDICTABILITY Model & monitor Analyze how apps & Pinpoint root cause services end-to-end components from each and mitigate risk across based on data from CA technology silo impact traditional and hybrid & 3rd party tools service delivery environments Partner Day
  7. 7. CA Service Operations Insightdesigned for the today’s dynamic business and IT environment  Service performance and comparison management  Contractual service level management  Role-based real-time dashboards, technical consoles  Service analysis reports Service Operations console Operations console dashboard service models unified alerts Mobile Service UI reports  Service-aware domain discovery, root cause analysis, performance management, triage and remediation Partner Day
  8. 8. CA Service Operations Insight aligns operations with the business Optimized operations Automated actions for remediationIT Executives Service Desk & Common Change Managers understanding of service quality and risk Common view of servicesOperations Service LevelManagers Managers Operations Domain Experts Support Staff Partner Day
  9. 9. CA Service Operations Insight solutionbenefits Improve service quality by quickly pinpointing sources of service- impacting issues across all technologyquality domains so you can quickly fix them and restore quality Lets you prioritize and Improve service predictability by pinpointing sources of risk to services resolve problems across all technology domains – so you across your ITpredictability can address those issues before they service supply impact quality chain—so you can minimize risks to your business Optimize operations by automating escalations and remediation, thereby reducing triage and mean-time-to-repair of service issues, and improving communication and collaboration Partner Day
  10. 10. CA Executive Insightdemonstrate IT’s strategic value SITUATIONAL AWARENESS High value metrics quickly and easily accessible to executives and key stakeholders Partner Day
  11. 11. new business dashboard connect, share, decide with interactive visualizationsFreedom to connect, share, decide Add depth and value to anytime anywhere metrics Communicate to the business in the Simplified personalization let language of the business users be in control Partner Day
  12. 12. Industry Leaders Rely on Service Assurance fromCA Technologies 9 of the Top 10 Global Banks of the Top 10 Global Telecommunications Companies of the Top 10 Largest U.S. Federal Agencies (Executive Branch)* 5 of the Top 5 Health Care Wholesalers of the Top 5 Medical Products & Equipment Companies 4 of the Top 5 Entertainment Companies of the Top 5 Computers, Office Equipment Companies of the Top 5 Information Technology Services Companies Global rankings are based on the 2009 Global Fortune 500 list U.S. rankings are based on the 2010 Fortune 500 list * Federal agencies rankings are based on number of civilian employees. Source: U.S.. Office of Personnel Management Partner Day
  13. 13. Partner Day
  14. 14. Auto discovery & Intelligent Traffic analysis & root cause analysis performance analytics predictive capacity planning Proactively identify Advanced traffic analysisDiscover and monitor the performance degradations determines whichavailability & health of and take corrective action applications are affectinginfrastructure assets and before customers are infrastructure performance &automatically adapt to changes impacted improves capacity planning Helps improve efficiency and reduce costs Helps improve problem resolution time by 50% (IDC) Helps reduce help desk calls by 40% (IDC) Partner Day
  15. 15. CA Infrastructure Management is designed to provide VISIBILITY and CONTROL into the performance and availability of the service delivery infrastructure and ALL of the traffic it delivers– Common themes – Focus areas • Multi-vendor, • Model- based root cause analysis multi-technology • Proactive performance • Cross-domain • Infrastructure fault management • Scalable • Network flow analysis • Best-of-breed • Capacity planning • Fast time-to-value • Pre-defined views & reports Partner Day
  16. 16. Network Monitoring phases Partner Day
  17. 17. Network Fault Management (CA-Spectrum IM)• Does my devices up and running?• What is my status ports?• Via SNMP Partner Day
  18. 18. AutoDiscovery and visual topology of Model-based event correlation, faultphysical & virtual infrastructure assets isolation and root cause analysis Understand how the physical and virtual environments are related Visually distinguish physical and virtual systems Partner Day
  19. 19. Network Performance Management (CA-eHealth PM – CA- NetQoS NetVoyant)• What is my devices performaces?• And my bandwith consumption?• Via SNMP Partner Day
  20. 20. Time Over Threshold Deviation From NormalIs issue systemic, indicating a recurring Is performance unusual compared vs. one-time incident? to normal behavior? Time is Unacceptable = 15 min. Upper Threshold Baseline Lower Threshold Time Time Window = 1 hour Time Window = 1 hour Reduces unnecessary noise Promotes proactive IT management Partner Day
  21. 21. Network Traffic Analysis (CA-NetQoS ReporterAnalyzer)• Who are my Top Talkers?• What kind of traffic is using my network?• Via Netflow/IP-FIX Partner Day
  22. 22. Partner Day
  23. 23. Helps avoid unnecessaryWAN costs by right sizingyour network linksProvides trending for futurenetwork requirements by linkand applicationHelps solve performanceproblems faster with real-time identification ofbusiness and non-businessapplications their users Partner Day
  24. 24. Packets Capture (CA-NetQoS Application Delivery Analysis)• What is my Application performances?• There are customers having performance issues?• Via packets sniffing Partner Day
  25. 25. Packets Capture (CA-NetQoS Application Delivery Analysis) Partner Day
  26. 26. Server Response Time HTTP GET index.html (Data Request A) Data Response A1 Network Roundtrip Time ACK Response A1 Data Response A2 ACK Response A2 Retransmission Delay HTTP GET nav.html (Data Request B) Data Response B1 No Data Transfer TimeResponse Data Response B1 NoResponse Data Response B1 ACK Response B1 Total Transaction Time Data Response B2 ACK Response B2 SuperAgent Collector Partner Day
  27. 27. Reconstruct data packets (CA-NetQoS GigaStor) • What is traffic behaviors? • Can I replay customer transactions? • Via packets sniffing Partner Day
  28. 28. Old Approach to Network Issues1. User reports problem2. IT watches and waits for problem to happen again3. Start packet capture4. Analyze problem5. Resolve issue Before GigaStor Partner Day
  29. 29. New Approach to Network Issues1. User reports problem2. IT watches and waits for problem to happen again3. Start packet capture4. Analyze problem5. Resolve issue Before GigaStor After GigaStor Partner Day
  30. 30. Reconstruct data packets (CA-NetQoS GigaStor) Partner Day
  31. 31. VoIP Management (CA_NetQoS Unified Communication Manager)• What is my VoIP Call performances?• There are customers having performance issues?• Via packets sniffing and CDR acquisition Partner Day
  32. 32. VoIP Management (CA_NetQoS Unified CommunicationManager) Partner Day
  33. 33. • E2E visibility• Business Applications quality control• Information correlation• Efficiency• Proactivity• Rapid Root Cause Analysis• Rapid resolution (MTTR Partner Day
  34. 34. Prioritize based on service impact Identify impact to service health Launch to domain managers for detailed troubleshooting and remediation Partner Day
  35. 35. Partner Day
  36. 36. PartnerCopyright © 2011 CA. All rights reserved. Day
  37. 37. End-users Applications Infrastructure & Networks PartnerCopyright © 2012 CA. All rights reserved. Day
  38. 38. CA APM Cloud Monitor CA Executive Insight CA Service Operations Insight End UserExperience Enterprise Third-party Manager CA Catalyst CA InfrastructureApplication Management Triage & Diagnosis Management Console CA ITKO (Pre-production testing) Partner Day
  39. 39. Business-Centric ManagementPartner Day
  40. 40. Business Transaction Management What went where, when, and what happened? Partner Day
  41. 41. Partner Day
  42. 42. Partner Day
  43. 43. PartnerCopyright © 2012 CA. All rights reserved. Day
  44. 44. Partner Day
  45. 45. CICS Transaction Gateway ECI/COMAREA TP MonitorsCross-Enterprise Coverage IPIC CICS IMS CICS Web Services MQ Calls MQ DB2 Datacom SYSVIEW IDMS What went where, when, and what happened? Partner Day
  46. 46. Partner Day
  47. 47. Cloud Monitoring What went where, when, and what happened? Partner Day
  48. 48. Understand Monitor Prove Test app Monitor syntheticend-user multiple vendors are response transactions traversingexperience sources to meeting time outside the hybrid infrastructureanytime, identify SLAs of firewall to to accelerate rootanywhere problems 3rd Party know EUE cause diagnosis CloudCustomers Browsers Services Firewall Hybrid Data Center Physical/Virtual Environment Virtual Switch Web Server App Server Server Web Services Mainframe Load Packaged Portal Database Balancer App Physical/Virtual Environment Users Devices 3rd Party Firewall Hybrid Data Center Cloud Services Partner Day
  49. 49. Partner Day
  50. 50. Partner Day
  51. 51. Partner Day
  52. 52. Partner Day
  53. 53. Thank you!
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