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Aastra - Unified Communications
Aastra - Unified Communications
Aastra - Unified Communications
Aastra - Unified Communications
Aastra - Unified Communications
Aastra - Unified Communications
Aastra - Unified Communications
Aastra - Unified Communications
Aastra - Unified Communications
Aastra - Unified Communications
Aastra - Unified Communications
Aastra - Unified Communications
Aastra - Unified Communications
Aastra - Unified Communications
Aastra - Unified Communications
Aastra - Unified Communications
Aastra - Unified Communications
Aastra - Unified Communications
Aastra - Unified Communications
Aastra - Unified Communications
Aastra - Unified Communications
Aastra - Unified Communications
Aastra - Unified Communications
Aastra - Unified Communications
Aastra - Unified Communications
Aastra - Unified Communications
Aastra - Unified Communications
Aastra - Unified Communications
Aastra - Unified Communications
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Aastra - Unified Communications

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  • 1. Aastra Solutions, Evolution & Innovation © Aastra – 2010
  • 2. Agenda Unified Communications Intelligent routering (Aastra Communication Portal = ACP) Aastra Mobility: IP-dect © Aastra – 2010
  • 3. Unified Communications -Collaboration © Aastra – 2010
  • 4. Aastra UC : multimedia communications Voice Chat Video Presence Management SMS Mail © Aastra – 2010
  • 5. Aastra UC : standard featuresCTI or Softphone, CTI with any type of phoneEasy call controllCentralization of enterprise directories • Scheduled synchronization with : > Exchange, public & private contacts, Active Directory, Lotus Notes, SQL, ODBC, LDAPContact lists : private, public • Shared Logs i.e. Boss/SecretaryCall logs • Missed calls, even if not connected • Message waiting indication VM © Aastra – 2010
  • 6. Aastra UC : standard features clients 02 247 68 69 Drag & Drop numbering Copy / Paste numbering With number “clean up” : • text : +32 / (473) ... Select Number or more !!Dial from any document, email, web page, web search engine, calllog … use drag & drop or copy/paste © Aastra – 2010
  • 7. Aastra UC : standard featuresPresence management,3 types of presence : • Telephony • TWP-status • Exchange & Lotus Notes © Aastra – 2010
  • 8. Aastra UCPresence management,Choose the best way to communicate according thestatus of your contact : • Click&Dial • E-mail • Chat • SMS • AudioShare • VideoShare © Aastra – 2010
  • 9. UC Client : standard featuresPresence management,Management of incoming calls • Create rules • Manage rules : > Activate/desactivate rule > See actual status rules © Aastra – 2010
  • 10. UC Client : standard featuresPresence management :Current device > Create your virtual office(s) or desk(s) > Decide which to use > You appear to be in the office for the called party > Automatically route your incoming calls to your virtual office or desk current device © Aastra – 2010
  • 11. Why Aastra for Unified Communications?Strengths: All-in-one solution • Simple infrastructure • Easy Administration Modular, adapted to each user needs Multi-language “Adobe AIR” version or “HTML” version Integrated conversation recording Audio & Video Conferencing Application sharing Innovative Integration in desktop environment thanks to Web services Evolutive thanks to chosen technology : XMPP Attractive pricing © Aastra – 2010
  • 12. Aastra UC : ROIServer based system : • 1 server for all services, centralized management • Open standards : SQL, ODBC, LDAP, Web Services XML, … • Market players : Exchange, Lotus Notes, Active Directory, OCS, … • Market trends : VMWare, TSE, Citrix, … dNO client : • OS independent • NO installation on client • NO maintenance on client Easy deployment & management © Aastra – 2010
  • 13. Aastra UC : system architectureServer based system, no client installation required twp-servertws_callerTWS_Loader.exe Communication Server « UC Server » LAN/WAN Communication Gateway Easy deployment & management © Aastra – 2010 13
  • 14. © Aastra – 2010 14
  • 15. Agenda Unified Communications Intelligent routering (Aastra Communication Portal = ACP) Aastra Mobility: IP-dect © Aastra – 2010
  • 16. Wat is intelligente routering? © Aastra – 2010 16
  • 17. Examples of usage :Customer Services • call origin recognition, throughout the different sites • Different opening hours • Overflow throughout lot of services • Permanent services, external permanency“Jukebox” • Many different welcome messages depending hour of day and sitesEuropean emergency center • chemical disasters, • monitored transfer of international calls to local permanencyOrder intake • Automated exhaustive customer identification and number look up • Skill based routing based on database information • International callsSelf service : • Follow-up status purchase and delivery • Meterstanden electriciteit, gas, water, …. © Aastra – 2010
  • 18. On-demand Conferences / Outbound IVRNew feature, initial NeedThe initial request: • A power plant security agent calls the emergency number • The ACP server simultaneously dials two persons > One fireman and one nurse, needs to confirm by “ # ” • Each person who answers is instantly put in a conference with the others +++ Fireman Security agent ACP server Nurse © Aastra – 2010
  • 19. On-demand Conferences / Outbound IVRExamples of Usages (1/2)On-demand conference usages: • Emergency number : > Possibility f.i. to ring multiple numbers at a time for each skill and add in conference only the first one who answers and confirms, … > Activate presence via simple dial in nr • Subway stations monitoring from a control center: > A control agent clicks on the subway map and instantly enters in a conference with interphones of the station • Complex call transfers: > "Transfer" a caller to one person by ringing multiple numbers simultaneously and establish a conference with the first one who answers and confirms © Aastra – 2010
  • 20. On-demand Conferences and Outbound IVRExamples of Usages (2/2)Outbound IVR usages: • On-site technicians notification: > Upon arrival of an e-mail, send an outbound voice call to a technician, play text-to-speech messages and gather DTMF input • B2C IVR: > Play IVR notification to customer when his magazine subscription has to be renewed • Integrated through Web Services in the company’s back office • Possibility for the customer to renew his subscription thanks to DTMF confirmation > Play password over the phone in order to secure customer identification on a website •… © Aastra – 2010
  • 21. Agenda Unified Communications Intelligent routering (Aastra Communication Portal = ACP) Aastra Mobility: IP-dect © Aastra – 2010
  • 22. IP DECT © Aastra – 2010
  • 23. IP DECT architecture overview Remote site 1Central Network Management LAN Benefits : • 100% Aastra equipment • Re-use existing Aastra DECT sets • Best of 2 worlds • Easy deployment WAN • Use data cabling • PoE • Same coverage DECT • Localisation sets • Call By Name ISDN Aastra 5000 ISDN Remote site 2 © Aastra – 2010
  • 24. IP DECT : enhancementsUsage • New A6xxd mobile phone ergonomics • Access to the Aastra 5000 LDAP directory during the communication • Personal directory management with synchronization on a PC phonebook. • Enhanced audio quality (DECT XQ) in environments with metal obstacles • Written messages between DECT A6xxd mobilesArchitecture • DECT XXL: up to 2048 base stations and more than 4 500 mobile phones • Increased security: OMM redundancy © Aastra – 2010
  • 25. IP DECT : enhancementsAdvanced services • Alarms notification • Location of phones • OMM openess (XML Interface) > for third party applications (alarms, messages, location) © Aastra – 2010
  • 26. IP DECT : Alarm notificationEvents DECT NotificationFire detection, sensors, patients calls,… Free or busy phone, hunting groups Acknowledgement Administration, notification follow-up, archiving © Aastra – 2010
  • 27. IP DECT : users locationReal time mobile phones supervisionAastra 6xxd • Global or detailed building planUsers movement logEmergency call traces • PC alarm ring toggle • Alarm processing scenarios (e-mail, calls, etc.) • Emergency call logStatisticsArchivingWeb server access, © Aastra – 2010
  • 28. IP DECT : BenefitsUsers mobility inside the Enterprise • Radio coverage (roaming +handover) • Remote sites (no gateways required)Users reactivity • Industrial process: alerts in the industrial chain • Hospitals: patients supervisionIncreased users security • Isolated worker assistance services • Simplified location of users • Alerting of people near the user • Faster reactionTracking, bvb nachtbewaking © Aastra – 2010
  • 29. Thank you! © Aastra – 2010

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