CTSI Consultation Services: Get expert advice for your research from UCSF faculty and senior staff.

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CTSI Consultation Services: Get expert advice for your research from UCSF faculty and senior staff.

  1. 1. Consultation Services CTSI Retreat, July 28 th , 2011
  2. 2. Achievement #1 <ul><li>Creation of a simple, scalable system for delivering consultation services </li></ul>
  3. 3. Consultation Services Online request Initial consult (free) Ongoing consult (billable) triage advice statistical analysis plan, etc referral ongoing advice analysis services data management data extraction other services
  4. 4. http://ctsi.ucsf.edu/consult
  5. 5. http://ctsi.ucsf.edu/consult Design Data Management Career Advancement Global Health Radiology Bioinformatics Biostatistics RKS Community Engagement
  6. 6. Achievement #1 <ul><li>Complex back-end </li></ul><ul><ul><li>Lots of people, data, financial issues, different incentives </li></ul></ul><ul><li>Simple front-end for clients </li></ul><ul><ul><li>One-stop shop </li></ul></ul><ul><ul><li>Clear menu of services </li></ul></ul><ul><ul><li>Universal recharge rates </li></ul></ul><ul><ul><li>Single invoicing mechanism </li></ul></ul>
  7. 7. Achievement #1 <ul><li>Scale up in the last year </li></ul><ul><ul><li>6 new types of consultations launched </li></ul></ul><ul><ul><ul><li>3 new Units, 3 new “niche” areas </li></ul></ul></ul><ul><ul><li>35 new consultants </li></ul></ul>
  8. 8. Achievement #2 <ul><li>Lots of services provided to lots of researchers </li></ul><ul><ul><li>17,487 Hours </li></ul></ul><ul><ul><ul><li>4,067 - Free </li></ul></ul></ul><ul><ul><ul><li>13,420 - Billable </li></ul></ul></ul><ul><ul><li>3,353 Projects </li></ul></ul><ul><ul><li>2,423 Researchers </li></ul></ul>
  9. 9. Achievement #3 <ul><li>Satisfied customers </li></ul><ul><li>Biostat Design DMU BI </li></ul><ul><li>How satisfied were you with the time taken to schedule your consultation? </li></ul><ul><li>4.61 4.59 4.41 4.63 </li></ul><ul><li>Did you obtain what you needed from this consultation? </li></ul><ul><li>4.52 4.52 4.19 4.45 </li></ul><ul><li>Statistical and epidemiologic methods were explained in an understandable way </li></ul><ul><li>4.52 4.41 3.98 4.51 </li></ul><ul><li>I learned principles from this consult that I can apply to other research </li></ul><ul><li>4.37 4.44 3.77 4.47 </li></ul><ul><li>Please rate the overall quality of the service you received </li></ul><ul><li>4.60 4.68 4.34 4.63 </li></ul>
  10. 10. Achievement #4 <ul><li>Career Development for Consultants </li></ul><ul><ul><li>Formal evaluation summary and letters of support </li></ul></ul><ul><ul><li>Annual Consultant Symposium for networking </li></ul></ul><ul><ul><li>Formal support for methodology work </li></ul></ul><ul><ul><li>Consultant of the Year Awards </li></ul></ul>
  11. 11. Achievement #4 Nancy Hills Ketty Mobed Nicolas Sheon John Kornak Paula Fleisher Barbara Grimes <ul><li>Consultant of the Year Awardees </li></ul>2010 2011 John Kornak Chuck McCulloch <ul><li>Not Pictured: </li></ul><ul><li>Michael Kohn </li></ul>Chengshi Jin

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