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CTSI Consultation Services: Get expert advice for your research from UCSF faculty and senior staff.

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  • 1. Consultation Services CTSI Retreat, July 28 th , 2011
  • 2. Achievement #1
    • Creation of a simple, scalable system for delivering consultation services
  • 3. Consultation Services Online request Initial consult (free) Ongoing consult (billable) triage advice statistical analysis plan, etc referral ongoing advice analysis services data management data extraction other services
  • 4. http://ctsi.ucsf.edu/consult
  • 5. http://ctsi.ucsf.edu/consult Design Data Management Career Advancement Global Health Radiology Bioinformatics Biostatistics RKS Community Engagement
  • 6. Achievement #1
    • Complex back-end
      • Lots of people, data, financial issues, different incentives
    • Simple front-end for clients
      • One-stop shop
      • Clear menu of services
      • Universal recharge rates
      • Single invoicing mechanism
  • 7. Achievement #1
    • Scale up in the last year
      • 6 new types of consultations launched
        • 3 new Units, 3 new “niche” areas
      • 35 new consultants
  • 8. Achievement #2
    • Lots of services provided to lots of researchers
      • 17,487 Hours
        • 4,067 - Free
        • 13,420 - Billable
      • 3,353 Projects
      • 2,423 Researchers
  • 9. Achievement #3
    • Satisfied customers
    • Biostat Design DMU BI
    • How satisfied were you with the time taken to schedule your consultation?
    • 4.61 4.59 4.41 4.63
    • Did you obtain what you needed from this consultation?
    • 4.52 4.52 4.19 4.45
    • Statistical and epidemiologic methods were explained in an understandable way
    • 4.52 4.41 3.98 4.51
    • I learned principles from this consult that I can apply to other research
    • 4.37 4.44 3.77 4.47
    • Please rate the overall quality of the service you received
    • 4.60 4.68 4.34 4.63
  • 10. Achievement #4
    • Career Development for Consultants
      • Formal evaluation summary and letters of support
      • Annual Consultant Symposium for networking
      • Formal support for methodology work
      • Consultant of the Year Awards
  • 11. Achievement #4 Nancy Hills Ketty Mobed Nicolas Sheon John Kornak Paula Fleisher Barbara Grimes
    • Consultant of the Year Awardees
    2010 2011 John Kornak Chuck McCulloch
    • Not Pictured:
    • Michael Kohn
    Chengshi Jin

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