Update on the Status of ITIL – Understanding the AXELOS Transition
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Update on the Status of ITIL – Understanding the AXELOS Transition

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In light of the APMG / AXELOS transition Jan 1, 2014; many questions are presented by the marketplace on what impact this transition on providers and students. Also, many questions are asked about ...

In light of the APMG / AXELOS transition Jan 1, 2014; many questions are presented by the marketplace on what impact this transition on providers and students. Also, many questions are asked about ITIL and other products status, pricing, certifications, etc. This seminar is an attempt to answer as many questions as we can for you. Some topics are still under consideration by the accreditation body, so we will give you our best educated guess on the direction.

Presenter - Nasser El-Batal

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Update on the Status of ITIL – Understanding the AXELOS Transition Update on the Status of ITIL – Understanding the AXELOS Transition Presentation Transcript

  • AXELOS Transition and It’s effect on ITIL The Smarter Everyday project is owned and operated by CTE Solutions Inc. Nasser El-Batal
  • Nasser El-Batal - President and CEO of Ahead Technology Inc. Ex-Member of the APMG ITIL® sub-advisory group Member of the Open Group and itSMF ITSM Strategic Management Consultant Certified ISO/IEC 20000 Consultant / auditor Accredited instructor with worldwide experience • ITIL, TOGAF, COBIT v4.1, ISO/IEC20000, … - 24 years experience in different facets of the IT industry • Contact information • Nasser.El-Batal@ahead-technology.com • Office (888) 922 0022 • Cell (613) 265 2750 © Copyright Ahead Technology Inc. All rights reserved 2
  • ITIL® V3 Service Lifecycle Phases ITIL® v3 Service Life Cycle Phases Governance Methods The Core Models within the Service Lifecycle Phases Continual Service Improvement Ser i vc Desig e n Service p Service e Strategies OS Strategies er C o I t n mi rv ai tc ie o n ec n iv o i i esrt Sn a Tr v t r n e e S lm ae uv no ir tp n oI Cm pn u ra ol vS em e v er i nc te ce i Qualifications Future Complementary Value Added Products Crown Copyright 2007. Reproduced under license from OGC © Copyright Ahead Technology Inc. All rights reserved 3
  • ITIL® Service Lifecycle – Big Picture ITIL® v3 Service Life Cycle – Big Picture © Copyright Ahead Technology Inc. All rights reserved
  • Who’s who… Who’s Who UK Gov. Cabinet Office UK Gov. 49% & Capita 51% AXELOS Best Management Practice products A TO Sub-Group Peoplecert APM Group EXIN LCS © Copyright Ahead Technology Inc. All rights reserved Others…
  • Organizational roles Organizational Roles Current Roles The current roles: ATO – Affiliate – Broker will continue to exist ATOs Accredited Training Organizations – with a quality management system (QMS), trainers, training materials Affiliates Organizations working with ATOs to offer training programs to the market, working with their own QMS, or using the QMS of the ATO. Having their own trainers, and position in the market Brokers Resellers or agents of an ATO, selling into the training the programs of ATOs © Copyright Ahead Technology Inc. All rights reserved
  • Changes… Changes… IPR Statement - Initial IP guidelines have been provided – APMG or Cabinet Office copyrights change to: • ITIL® is a registered trade mark of AXELOS Limited • The Swirl logo™ is a trade mark of AXELOS Limited Examination Prices - Considerable exam pricing increase • + $75 for Foundation • + $95 for Intermediates Gamification! - Lot of chats about this in terms of making training exciting!! but unsure as to how it will be deployed © Copyright Ahead Technology Inc. All rights reserved
  • Changes… Assessment Tool - AXELOS deployed an ITIL assessment tool with some 2600 questions… at cost. Growth and marketing - AXELOS’ focus on marketing plus the availability of the PPM portfolio by all the Exam Institutes will result in a lot more emphasis on primarily PRINCE2 and secondary MSP, MoR, etc. - AXELOS is intent on enhancing services and products to users through driving up quality, growth and innovation. Trainer/Proctor - Trainer may no longer proctor the exams; date of cut off is TBD. © Copyright Ahead Technology Inc. All rights reserved
  • Changes… Trainer’s qualifying credits - Still based on the same qualification criteria ass APMG’s ATO use of trainers - AXELOS is currently preparing a centralised register of accredited trainers. The current system whereby an accredited trainer may be used by different ATO’s will remain in place. Vanilla material maybe available, for new products, at cost - TBD AXELOS Website availability for Jan 2. Also, Google+ page is available Additional time allowance for ESL exams at 25% of exam time - still to be confirmed © Copyright Ahead Technology Inc. All rights reserved 9
  • Changes… Quality - ATO Quality Management System and Affiliates use of it Grey Market - AXELOS to go aggressively after the grey market as impact everyone. © Copyright Ahead Technology Inc. All rights reserved 10
  • ITIL® 2011 Qualification Scheme Note - Minimum 22 credits required to achieve ITIL®Expert level © Copyright Ahead Technology Inc. All rights reserved 11
  • Service Strategy © Copyright Ahead Technology Inc. All rights reserved 12
  • Service Design © Copyright Ahead Technology Inc. All rights reserved 13
  • Service Transition © Copyright Ahead Technology Inc. All rights reserved 14
  • Service Operation © Copyright Ahead Technology Inc. All rights reserved 15
  • Continuous Service Improvement © Copyright Ahead Technology Inc. All rights reserved 16
  • Thank you Questions? © Copyright Ahead Technology Inc. All rights reserved 17
  • TECHNICAL Microsoft VMware Cloud Computing IT and Cyber Security CompTIA Java ProgrammingLanguages Novell UNIX Put your company logo here Training with impact MANAGEMENT BUSINESS TOGAF Enterprise Architecture ITIL COBiT Agile and Scrum Business Analysis Project Management Change Management Communication Skills Leadership Skills Negotiation Skills Problem Solving Skills Facilitation Skills and many more…
  • CTE Solutions Inc. - Ottawa 11 Holland Avenue, Suite 100 Ottawa, Ontario, K1Y 4S1 Tel: (613) 798-5353 Toll Free: 1 (866) 635-5353 Fax: (613) 798-5574 CTE Solutions Inc. - Toronto 77 Bloor St. West, Suite 1406 Toronto, Ontario M5S 1M2 Tel: (416) 284-2700 Toll Free: 1 (866) 635-5353 Fax: (416) 284-6797 Put your company logo here