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Challenges Facing an IT Director
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Challenges Facing an IT Director

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  • Dustsorm over riadh
  • Going to outline some challenges - not all are new. Some been around a while. Then a bit about how they might change the way we operate as IT departmetns
  • Have to start with this. Financial uncertainty – none. Certain, Less money. Only thing unsure – how much less. If got budget for next year – think its Ok – think again – next year and year after wlil be when it hits
  • Funding obvious one, but we know we’re going to get less money – this is more about the government’s interest in IT
  • Vince Cable has written to VCs suggesting IT projects could be cut as part of the savings we have to make. Also issues around shared services and some organisational changes which I think are coming
  • In 2008, Lib Dem Shadow Chancellor Vince Cable estimated that the government was wasting £500m on overrun government IT projects,
    Contactpoint has been estimated to cost in the region of £224m with an annual running cost of £41m. government database that holds information on all children under 18 in England, designed by Capgemini. Just been closed down.
    The DWP, which has one of the largest IT estates in Europe, has £2.4bn worth of IT-enabled change programmes. The fact is that many of these 21 projects are needed to modernise government departments and provide the platform for more efficient government.
    Technology solutions only tend to create more efficiency if the business changes its culture and aligns its working practices.
    If IT not involved in the businessand not seen as part of it, projects will fail
  • £6.2m on strategy and planning, £4.4m on design and build, £4.7m on hosting and infrastructure, £15.3m on content provision and £4.5m on testing and evaluation
  • Recent cabinet office press release
  • Not replicated in HE sector
    Easy to see us as a cost, academics as income generators. We spend it.
    Easy to see projects as IT projects when they’re business projects

  • IT projects show value
    Easy to see us as a cost
    Easy to see projects as IT projects when they’re business projects

  • IT projects show value
    Easy to see us as a cost
    Easy to see projects as IT projects when they’re business projects

  • IT projects show value
    Easy to see us as a cost
    Easy to see projects as IT projects when they’re business projects
    IT is part of the Business, not separate from it.

  • Government/HEFCE not happy that we haven’t embraced shared services, especially in provision of back office systems
  • JustGiving – excellent example of Shared services in not for profit sector. Example of common functionality.
  • We used to be able to say it
    We provided the hardware, the applications, we said what people could use

    Mobile phones – one device supported – no issues with browsers
  • First week of apple releasing ipad, 100 bought uni
  • Lots of free software for doing almost anything
  • CES
  • Consumerisation. All around us. Everything on. Wifi scales. Connected to internet enabled fridge.
  • Overlapping.
    Everthing has a calendar, file store, collaboration suite. Mobile interface. Workflow, storage. How many places can you store a document. How do we help people. How do they know what to use.
  • Internet is always on at home
  • 24/7 building – students expect services to be 24/7. Also more staff jetting off round world and expecting services to be availble in all time zones.
    Internationalisation – teaching in different time zones
  • Eddie Izzard - In 2009 he completed 43 marathons in 51 days for Sport Relief in spite of having no prior history of long distance running.[
  • Students – 50% have smart phone
  • One of biggest challenges in mobile world – Diversity
    Mobile app developers, to hit 70% of the market have to test on over 300 devices
  • Multiple operating systems – apple in front
  • Quick win -CampusM
  • Launched in December – over 2000 downloads. Third are iPod touches.
    Different approaches – Mobile Oxford – The Molly project
  • Infrastructure issues – wireless in IC
  • 3 years after opening – taking wireless out and installing new because it can’t cope with the number of devices connected to it

    Mention laptops and multi use space. Wireless enabled mobile phones.
    Expansion of netowrk. Need it everywhere. iPod touches for campus m.
  • Main risk – easy to lose
    Poor operating practices, taking things for granted, loss due to theft, equipment failure
    Trade off between ease of use and security
    More risks associated with mobility.
    Encryption of USB sticks. OK to download a couple of student records, but not the whole database
    Reputational risk. UEA. Fined by ICO
  • Data and document management
    Storage
    Storage growth
    Email
    Information life cycle management
    Research
    Internet of things. 1bn people connected to the internet – will grow to 2bn in next couple of years. More devices connected to internet than people – all producing data
  • Legislation.
    DAP
    FoI
    There is much work to be done particularly as there are so many questions that are left open by what is poorly worded legislation. The first area that needs clarifying is those definitions. If institutions are classed as subscribers then there is still a risk, albeit a very small one, of an institution being disconnected from the network (and even this is not clear at the moment). If they are classed as ISPs then there will be a requirement to log usage but again it is not clear what is required. Regardless of the classification, the level of infringement in the higher and further education sectors is so low compared with commercial ISPs that it may be agreed to allow the sectors to self regulate, particularly as the sector already has good mechanisms in place for dealing effectively with infringements.
  • Green IT high on agenda. Green Gown awards.
    IT accounts for 2% of carbon emissions – same as airline industry.
    We can help university save energy
    high energy costs. cooling – but bring all servers together to reduce in university
    80% of carbon footprint of a PC is in its manufacture
    We have to stop printing everything
    VC – room to room, desk to desk. No room to desk. Need to reduce travel.
  • Why would you be interested in this?
  • But should be interested in this.
  • How will things change?
    How do we respond
    Have given some examples as have gone thrught
  • What’s more flexible than rapper sword dancing?
  • What’s more flexible than rapper sword dancing?
    Need to change. Rapid develop and deployment. Days of 2 year projects are over. Need to develop in weeks and months, not years.
  • What’s more flexible than rapper sword dancing?
  • Reduce complexity.
    Make things simpler
    Help the Univrsity to becme more efficinet
    Might been process redisgn
    Misght mean sshared servives
  • Faculties – finance hubs etc. We need to extend to Professional support services.
    Also – need to look at IT. Lots of benefits in IT as a shared service. Would be efficiencies, and access to different skill sets.
    Efficiencies in support, procurement, and better security.
  • Process is actually a geek chart, showing the different sorts of geeks and how they developed.
  • This is major change. We have to move to different service delivery models. Some offerings are free – Google, Microsoft. Some we will have to pay for.
  • Example of doing something differently and a process change. Helpdesk lost 5 staff in VSS. Used to go out a lot to see staff. Now staff can click on remote assistance button,
  • Chat window opens up, and analyst can deal with 10 concurrent sessions, and can take over users machine and fix issues.
  • We used to be able to say it
    We provided the hardware, the applications, we said what people could use

    Mobile phones – one device supported – no issues with browsers
  • Have to reduce the support burden
    Rationed
    Best endeavours
  • This is major change. We have to move to different service delivery models. Some offerings are free – Google, Microsoft. Some we will have to pay for.
    Have to support teaching and research
  • Look at reducing the amount we spend on anything other than the key objectives of teaching and learning and research
    Good enough – my be just that
    Accept compromises.
    Talk about cloud computing.
  • Is it important to have a good calendar – or should we put more effort into the VLE
  • Uspace licence runs out in 2 years – at 200k over 3 years should we drop it and go to Google docs?
  • In order to make those decisions – need good governance
    Need to know where our money and effort is going.
    Talked earlier about costs of governemen IT projects and web sites – do we know who much our stuff costs?
    Do we still think are free because staff time is free? Culture will need to change.
  • No longer the gatekeeprs – carefully controlling access
  • Open doors - become facilitators and educators
  • Important not just to keep the lights on
    Need to innovate – don’t ask can we afford to
  • But can we afford not to. Will die as IT depts if we don’t
  • Innovation is the ability to see change as an opportunity not a threat
    Innovation requires some element of risk
    Designed by Thomas Heatherwick, B of the Bang was a sculpture in Manchester, England, located next to the City of Manchester Stadium at Sportcity. It was dismantled in 2009 because of structural problems.
  • All about getting the balnace right.
  • Transcript

    • 1. Turbulent Times
    • 2. Funding • Government interest in IT • Cost • Shared services
    • 3. Funding • Government interest in IT • Cost • Shared services
    • 4. ……to take further steps to make immediate savings including ….reductions in discretionary spend such as IT projects
    • 5. IT projects in public sector • Not a good track record • £500m wasted on overrun government IT projects • Contactpoint – £224m • DWP – £2.4bn
    • 6. What about web sites?
    • 7. £105m
    • 8. • this Government is completely committed to getting the government web back under control. • the days of “vanity” sites are over. • it is not good enough to have websites which do not deliver the high quality services which people expect and deserve. • we will take tough action to get rid of those which are not up to the job • Martha Lane Fox, our new Digital Champion ….. will look at sharing resources and facilities and using low-cost open source products to reduce running costs
    • 9. Shared services • Being pushed by government/HEFCE • Massive savings in parts of public sector esp NHS • Back office systems – Finance, HR, Payroll, Student? • Good examples – JANET, UCAS, HESA • Need commonality of function
    • 10. Shared services • Being pushed by government/HEFCE • Massive savings in parts of public sector esp NHS • Back office systems – Finance, HR, Payroll, Student? • Good examples – JANET, UCAS, HESA • Need commonality of function
    • 11. We don’t support that…
    • 12. Now….. • Don’t own the hardware • Don’t own the software • Don’t control access • Multiple browsers, operating systems, devices • Stuff goes anywhere
    • 13. User expectations • Increasing demand for services • User expectations increasing – Student experience (fees) – Rapid change in technologies – Increasing consumerisation
    • 14. User expectations • Increasing demand for services • User expectations increasing – Student experience (fees) – Rapid change in technologies – Increasing consumerisation – Easy access to services (iDisc/Dropbox) – Good user interfaces (Tesco vs in-house purchasing)
    • 15. Current Students • NetGen/Digital Natives • Grown up with the internet • What’s digital? • 98% mobile ownership (50% smartphones) • 95% laptop ownership • Different mindset • Multitasking • Always connected • Where do I get the Internet?
    • 16. Clunky • ungraceful • unsophisticated • awkward • not stylish or attractive • clumsy • ponderous • inefficient
    • 17. Current Students • NetGen/Digital Natives • Grown up with the internet • What’s digital? • 98% mobile ownership (30% smartphones) • 95% laptop ownership • Different mindset • Multitasking • Always connected • Where do I get the Internet?
    • 18. Current Students • NetGen/Digital Natives • Grown up with the internet • What’s digital? • 98% mobile ownership (30% smartphones) • 95% laptop ownership • Different mindset • Multitasking • Always connected • Where do I get the Internet? But not staff
    • 19. • Picture – overlapping?
    • 20. 24*7
    • 21. 24*7
    • 22. 24*7 • Expectations • Staffing issues • Resilience • SLAs • Cost • Energy/Carbon reduction • Maintenance windows
    • 23. Mobility
    • 24. Mobility
    • 25. Data - Security • Information security –Confidentiality –Availability –Integrity • Risk • Education
    • 26. Carbon Footprint
    • 27. Reduce Carbon Footprint 34% by 2020 on 1990 baseline
    • 28. Reduce Carbon Footprint 34% by 2020 on 1990 baseline 48% on 2005 baseline
    • 29. Reducing carbon footprint • Green IT • Printing • Data centres • Video conferencing • Reduce Power • Virtualisation
    • 30. Server virtualisation
    • 31. Server virtualisation • Then – 130 servers – 5 year energy costs of £567,047 • Now – 4 servers – 5 year energy costs of £130,478
    • 32. So? • Flexible/Agile • Simpler/Less complex • Different service models • Hard decisions
    • 33. Flexible/Agile
    • 34. Shared Services – in house • Shared services – across the institution • IT as a shared service – Support – Data centres – Procurement – Security
    • 35. Process Change • Common working patterns – Design to one good business process – Less autonomy • Dedicated team • BPR/BPI/LEAN • Think from customers’ perspective • Be more open to change
    • 36. But remember…… • Processes not technology • Resource needed from departments • Some responsibility for development has to be with individual
    • 37. Different service delivery models • Self service • Managed services • Out sourcing • Out hosting • Cloud
    • 38. We don’t support that…
    • 39. Can we say that anymore • Encourage self support • Wikis • Blogs • Always allow someone to ask a question • Use the technology
    • 40. Different service delivery models • Self service • Managed services • Out sourcing • Out hosting • Cloud
    • 41. Hard choices • Services may not be as good but effort can be focused to support Learning and Research
    • 42. Hard choices
    • 43. Innovation
    • 44. Innovation
    • 45. Getting the balance right…
    • 46. Thank you http://cicsdir.blogspot.com/ http://twitter.com/cloggingchris

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