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Earnings Presentation 1Q11
Earnings Presentation 1Q11
Earnings Presentation 1Q11
Earnings Presentation 1Q11
Earnings Presentation 1Q11
Earnings Presentation 1Q11
Earnings Presentation 1Q11
Earnings Presentation 1Q11
Earnings Presentation 1Q11
Earnings Presentation 1Q11
Earnings Presentation 1Q11
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Earnings Presentation 1Q11

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  • 1. Financial and Operating Highlights• Gross revenue of R$ 100.5 million, up 2.8% on 4Q10• of the Companys card base: 24.1 million cardsregistered, up 16.8% over the previous year’s closing volume• Operationalization of projects Tribanco Bank (issuer) and BankBanrisul (acquirer)• CSU Contact consolidates its growth potential• Net revenue up 16.6%, gross margin up 2.6 p.p., and EBITDAmargin up 3.0 p.p. over 4Q10• 19.9% growth in the number of workstations, year over year 2
  • 2. ( " " 106.5 105.0 103.6 100.5 ! " 97.8 # $ " " ! %& 1Q10 2Q10 3Q10 4Q10 1Q11( " " 31.3 30.1 ) #" 28.4 24.9 * ! ! " 20.7 19.4 20.6 22.2 % 17.3 14.4 8.8 7.7 8.5 8.9 4.41Q10 2Q10 3Q10 4Q10 1Q11 Gross Profit EBITDA Net Profit+,! & - " ! ! " " * !. %& &* # ! 3
  • 3. ) /" " / $ / # " 12 0" " 3 24.6 25.1 24.1 Entertainment21.3 21.8 20.6 Retail 5% 20.0 17.1 17.0 17.3 15% Insurance 6% Banks 50% 1Q10 2Q10 3Q10 4Q10 1Q11 Finance 24% Billed cards Registered Cards • 4 ". 5 6 " 7 " • 8 # # $ 7 • % " " !# * 9: ! &7 • " ,# 1 # # . / " 4
  • 4. ) ( " " ( " * " 4 -8.2% -22.5% -20.9% 64.2 -15.7% 54.3 49.8 49.8 26.6 25.0 21.1 21.1 49.6% 44.8% 45.7% 45.7% 1Q10 1Q11 4Q10 1Q11 1Q10 1Q11 4Q10 1Q11 ( " * " 4 -17.3% • ; * " -15.8% * 4 7 20.8 21.2 17.5 17.5 • 3 " < " " # ! % 7 42.1% 35.0% 38.0% 38.0% • "" = ;8 /, 2 # &6 # > * " 1Q10 1Q11 4Q10 1Q11+,! & - " ! ! " " * !. %& &* # ! 5
  • 5. )! " # # $ $ % & BPO BPO Infrastructure 0.7% Infrastructure 12.6% 3.5% 3757 3918 12.5%3268 3248 3468 Collection Collection 9.3% 10.0% Customer Customer Care Care 50.7% Telemarketing 56.3% 21.1% Telemarketing1Q10 2Q10 3Q10 4Q10 1Q11 23.3% Dec/10 Mar/11 • Consolidation of the growth strategy: 4.3% increase in number of workstations when compared to 4Q10; • Expansion of differentiated services with new offerings in Collections, Telemarketing and BPO. 6
  • 6. ) ( " " ( " * " 4 24.5% 16.5% -76.1% 50.7 50.7 4.6 40.7 43.5 12.2% 1.1 1.1 2.3% -0.3% 2.3% 1Q10 1Q11 4Q10 1Q11 1Q10 1Q11 4Q10 1Q11 (0.12) ( " * " 4 • ; * ! 7 -0.1% -6.5% -9.5% -6.5% • ! #" "(0.03)1Q10 1Q11 4Q10 1Q11 ! & (3.1) (3.1) (3.9)+,! & - " ! ! " " * !. %& &* # ! 7
  • 7. ! 3 ! 5 ( " "• # ( 6% " " ( >&6 " 7 "• !# " 5 ( % > " 7 "• ; ! 28> $# # $ 7• ) # ! !" * . " & 5 • ; . (? : " " @ • 8 (:& " " #" 0• ; " ! . %& . # < " * " ! # 8
  • 8. ;• ; * " ( &% " * " ! % " " ! 5 • " < " 7 •" ! 7 • < • ; 5 • ! " < Capex - R$ million 1Q11 1Q10 % 4Q10 % CSU CardSystem 5.3 4.6 14.8% 5.8 -7.9% CSU Contact 4.8 2.0 143.7% 1.5 232.5% Premises - 0.9 -100.0% 0.3 -100.0% Capex 10.2 7.5 35.1% 7.5 35.7% 9
  • 9. 3 < ! ! #" A ! ! " 5 " 5 B " ! $ ; " " D 0 C) /3" # 5 " " !5 " #"" " ! . 5 " ! 10
  • 10. E ! ; Mônica Hojaij Carvalho Molina Carlos Montenegro Thatiana Santos Zago Investor Relations Phone: (+5511) 2106-3821 E-mail: ri@csu.com.br Site: www.csu.com.br/irThis material is the property of CSU CardSystem SA. It is prohibited any total or partial reproduction without the written approval of the Company. All rights reserved. The opinions expressed in this document may change at any time without notice.

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