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Csu apresentação 4 q12_v1-english
Csu apresentação 4 q12_v1-english
Csu apresentação 4 q12_v1-english
Csu apresentação 4 q12_v1-english
Csu apresentação 4 q12_v1-english
Csu apresentação 4 q12_v1-english
Csu apresentação 4 q12_v1-english
Csu apresentação 4 q12_v1-english
Csu apresentação 4 q12_v1-english
Csu apresentação 4 q12_v1-english
Csu apresentação 4 q12_v1-english
Csu apresentação 4 q12_v1-english
Csu apresentação 4 q12_v1-english
Csu apresentação 4 q12_v1-english
Csu apresentação 4 q12_v1-english
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Csu apresentação 4 q12_v1-english

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  • 1. Resultados Release Earnings4T12 e ano de and year 2012 4Q12 2012 March 08, 2013 8 de março de 2013
  • 2. Looking back at 2012 • CSU completes 20 years since its establishment; Strategic Guidelines • Evolved to be a complete serviceDiversification of revenue sources provider for administration and generation of electronic transactions;Expansion to higher marginbusinesses • Expansion into fast-growingLaunch of new, more efficient markets: HIGH TECHNOLOGY withproducts and services PROFITABILITY;Strict management of investments • New products with effectiveand expenses competitive advantages are part of unique capacities and expertise among CSU’s various business units. 2
  • 3. Looking back at 2012 CSU CardSystem • New contracts in middle market: retail and banks; Strategic GuidelinesDiversification of revenue CSU Acquirersources • Growth in the number ofExpansion to higher margin international brands’ transactions;businessesLaunch of new, more efficientproducts and services CSU MarketSystemStrict management of investments • Incorporation of web solutionsand expenses applied to customer acquisition and relationship programs. 3
  • 4. Looking back at 2012 CSU CardSystem • New scope on client Strategic Guidelines management area:Diversification of revenue sources greater strategic proximity and new services development;Expansion to higher margin CSU MarketSystembusinesses • Fans EngagementLaunch of new, more efficient implementation;products and servicesStrict management of investments CSU Contactand expenses • Increase of collections and telemarketing representation in the contact center operations; • Back-office /BPO Services. 4
  • 5. Looking back at 2012 Strategic GuidelinesDiversification of revenue sourcesExpansion to higher marginbusinessesLaunch of new, more efficient CSU Contactproducts and services • C360Strict management of investments CSU MarketSystemand expenses • OPTe+ CSU Host • IT infrastructure outsourcing 5
  • 6. Looking back at 2012 • Operational reformulation of CSU Contact business unit; Strategic GuidelinesDiversification of revenue sources • Prioritizing higher return potential investments;Expansion to higher margin • Contract renegotiations withbusinesses suppliers;Launch of new, more efficientproducts and services • Reduction of 5% in Selling, General and AdministrativeStrict management of expenses, year-over-year.investments and expenses 6
  • 7. Summary of the period • EBITDA generated by the Company in the year was R$ 64.8 million and net income R$ 22.2 million, both very similar to what was delivered in 2011, with year over year margin expansion; • Gross revenue for the quarter totaled R$ 93.6 million, generating R$ 17.0 million in gross profit and R$ 3.2 million in net income. • In 2012, the average number of registered cards in CSU CardSystem business unit was 19.9 million plastics; • CSU Contact’s gross margin consistent expansion, reaching 12.4% in 4Q12, operating 3,900 workstations. • Distribution of R$ 7.5 million to shareholders in interest on equity CARD3 and investment of R$ 4.5 million in CARD3 buyback; • This year, the Company had over 600 contacts with investors and analysts, whether in Brazil or abroad. 7
  • 8. Result partially affected by HSBC s migration Gross Revenue Share Gross Revenue ( % of Total Revenue) (R$ thousand) - 5.1% 54.0% - 13.6% 427,610 405,663 46.0% 108,285 93,564 CSU CardSystem CSU Contact 4Q11 4Q12 2,011 2,012EBITDA x EBITDA Margin Net Profit and Net Margin(R$ thousand and % of Net Revenue) (R$ thousand and % of Net Revenue) - 0.9% - 2.0% 65,453 64,864 22,646 22,195 75.0% 65.0% - 56.8% 55.0% - 61.3% 45.0% 35.0% 8,161 18,775 17.4% 16.5% 25.0% 3,159 6.0% 8,103 15.0% 5.7% 8.1% 18.6% 9.4% 5.0% 3.7% -5.0% 4Q11 4Q12 2,011 2,012 4Q11 4Q12 2,011 2,012 8
  • 9. Performance in electronic paymentsAverage Billed and Registered Cards • The CSU CardSystem business unit is(in million units) implementing three new and simultaneous 22.1 23.4 23.3 projects: Banpará, BNB and Banco Fibra; 18.5 19.0 19.9 21.2 19.9 18.615.4 • In 4Q12, 732 thousand new cards were issued by existing clients. Annual average of 19.9 million registered cards; • Termination of HSBC’s card processing 2008 2009 2010 2011 2012 contract. Billed cards Registered CardsGross Revenue Gross Profit and Gross Margin(R$ thousand) (R$ thousand and % of Net Revenue) - 1.0% - 19.8% 221,309 219,157 100,000 94,359 90,000 75,715 - 20.4% 80,000 - 53.8% 70,000 60,000 50,000 60,639 40,000 25,481 46.2% 37.9% 48,263 30,000 20,000 11,780 10,000 45.4% - 26.6% 9 4Q11 4Q12 2,011 2,012 4Q11 4Q12 2,011 2,012
  • 10. Performance in contact center Number of Workstations • Operation concentrated at Barueri/SP (units) (Alphaview) and Recife/PE sites; 4,225 3,757 4,090 3,889 3,494 • Strict cost management, payroll tax exemptions and pursuit for smaller and more complex operations provide a gross margin of 9.7% in 2008 2009 2010 2011 2012 2012; 88.1% expansion in gross profit. WorkstationsGross Revenue Gross Profit and Gross Margin(R$ thousand) (R$ thousand and % of Net Revenue) 12.4% 9.7% - 9.6% 6.2% 206,301 4.6% - 4.9% 186,506 + 88.1% 16,832 + 88.0% 8,950 47,645 45,301 5,187 2,759 4Q11 4Q12 2,011 2,012 4Q11 4Q12 2,011 2,012 10
  • 11. Investments & Cash BalanceCapex(R$ million) 42.3 • Investments of R$ 6.8 million in 4Q12, totaling R$ 22.4 million in 2012; 28.5 18.6 22.4 • Majority of investments addressed to 8.6 4.7 CSU CardSystem business unit to 19.9 23.6 enhance and customize the processing 17.7 platform and to implement new clients; 2,010 2,011 2,012 CSU CardSystem CSU Contact • Development of new solutions. • In the end of 4Q12, the Company’s cash balance totaled R$ 19,6 million; • In addition, in January’ 2013, the Company borrowed R$ 30 million, with 5 year maturity tenure. 11
  • 12. Strategic positioning to maximize return on assets Competitive advantages in the Expansion to new electronic market verticals transactions market Innovative Solutions Maximization of with high value added processing capacity withintegrating intelligence Datacenter Tier III and contact channels Consistent growth with gains in profitability of core business 12
  • 13. Marketing activities• Example of targeted content sent to CSU’s customers and prospects;• Highlights the features and functionalities of the solution;• Presents the two main revenue lines of the new solution: • Corporate Shopping • Points redemption for loyalty programs
  • 14. Marketing activities• Example of targeted content sent to CSU’s customers and prospects;• Highlights the features and functionalities of the solution;• Presents the different applications of the tool: • Acquisition of new clients • Relationship & Activation • Engagement • Retention & collections.
  • 15. Additional Information Mônica Hojaij Carvalho Molina Antonio N. Donato Filho Investor Relations Phone: +55 (11) 2106-3821 E-mail: ri@csu.com.br Site: www.csu.com.br/riThis material is the property of CSU CardSystem S.A., and any partial or total reproduction without the Company’s writtenapproval is prohibited. All rights reserved. Opinions expressed in this document are subject to change without prior notice. 15

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