#RealTimeCrisis Intervention Presention at @CACP_ACC_ @MHCC_ #MHPolice Conference Toronto

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Real Time Crisis Intervention presentation to join Canadian Association of Chiefs of Police & Mental Health Commission of Canada presentation by Toronto Street Nurse Anne Marie Batten, Toronto Police Service Corporate Communications Social Media Officer Constable Scott Mills and Youth In Policing Initiative Program Assistant/Real Time Crisis volunteer Ricardo Araujo at the Fairmont Royal York Hotel, Toronto, Ontario Canada March 24, 2014

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#RealTimeCrisis Intervention Presention at @CACP_ACC_ @MHCC_ #MHPolice Conference Toronto

  1. 1. • Leading cause of death by injury is suicide. (2012 study published in the American Journal of Public Health.) • Suicide has increased by 15% over the past 10 years. • Social Media is the most prevalent form of communication currently being used. • Twitter users send over 400 million tweets a day • There are 288 million active monthly users and over 500 million registered accounts on Twitter. • 25% of smart phone owners between the ages of 18-44 say they cant recall the last time their smart phone wasn’t next to them. STATISTICS:
  2. 2. What are the options for a youth who comes across a tweet like this?
  3. 3. WHAT IS REAL TIME CRISIS? Board Members Contributors @Zengarden17 @GORivett94 @Andrewstwt @ClaireSMBB @Paisleyrae @USACrimeStop @AnneMarieBatten @Lawscomm @MediatedReality @Precontemplator
  4. 4. STRUCTURE • Charitable organization incorporating under the laws of Canada (Thank you to @BLGLaw) • Professionally trained staff in area of mental health emergencies • Began operations in Toronto, Canada, with the goal of expanding throughout Canada and the United States
  5. 5. VISION The recognized leader in real-time intervention while becoming the leading authority regarding positive and negative effects of social media communications during traumatic events. MISSION Connecting Real Time Professionals in Real Time Interventions
  6. 6. PURPOSE • Trained professionals saving and improving lives through the utilization of social media tools and resources. • Empowering and promoting safety and successful outcomes through the engagement and development of trusted relationships. • Excel by bridging the gap between community, social services and law enforcement through virtual crisis intervention and negotiation.
  7. 7. WHAT WOULD YOU DO? *Simulated Tweets Based on Actual Occurrences
  8. 8. WHAT WOULD YOU DO? *Simulated Tweets Based on Actual Occurrences
  9. 9. WHAT WOULD YOU DO? *Simulated Tweets Based on Actual Occurrences
  10. 10. REAL TIME CRISIS CAN…. Locate the person via a geo tag. Contact Go Transit or TTC safety officers to hold the next train. Intervene with the person in hopes of prolonging the conversation.
  11. 11. *Actual occurrence
  12. 12. *Actual occurrence
  13. 13. *Actual occurrence
  14. 14. *Actual occurrence
  15. 15. TWITTER’S RESPONSE TO A REQUEST TO HAVE THE PICTURES REMOVED. *Actual occurrence
  16. 16. 7 DAYS LATER *Actual occurrence
  17. 17. ENGAGE-ASSESS-RESPOND-SAFETY • ENGAGE- Crisis Nurse engages directly with person at risk, reaches out in a nonjudgmental way. • ASSESS- Mental health risk assessment. • RESPOND- Response is determined by level of risk. • SAFETY- For person at risk, all service providers involved.
  18. 18. REAL TIME CRISIS GOALS • Manage call for mental-health related calls with a social media component for the Toronto Police Service or any other police, education or social service. • Looking to reduce 911 calls for service, policing hours and visits to the emergency department • Looking to save and improve lives by building trusted relationships using technology. • Collaborate with community partners such as Victim Services, Go Transit officers, probation officers, leaders in the education sector and community mental health supporters • Provide social media support for interested community partners already helping others but not currently using technology
  19. 19. WHY REAL TIME CRISIS? Potential for assistance in: • Mental health intervention • Youth cyber bullying related matters • Domestic violence • Sexual assault • Human trafficking Some persons at risk are unable to call for help but can use a smart phone and obtain a connection and help silently.
  20. 20. WHY REAL TIME CRISIS? Individuals who have received support from the nurse and officer from Real Time Crisis continue to reach out for help on social media post intervention but direct their concerns to RTC in lieu of police intervention. • One female has reached out over 100 times, police and ER were only needed 3 of those times. A successful online intervention can prevent an escalation that may potentially lead to an emergency response that could result in injury for the person at risk and the service provider.
  21. 21. TORONTO POLICE SERVICE POSTED A PICTURE OF MISSING GIRL. *Actual occurrence
  22. 22. HER FRIENDS BEGAN TO TAG HER INSTAGRAM ACCOUNT. *Actual occurrence
  23. 23. HER INSTAGRAM WAS SET TO PRIVATE *Actual occurrence
  24. 24. A REAL TIME CRISIS VOLUNTEER REQUESTED TO FOLLOW AND WAS ACCEPTED *Actual occurrence
  25. 25. HER INSTAGRAM HAD INFORMATION SUCH AS A PHONE NUMBER AND A BLACK BERRY PIN. *Actual occurrence
  26. 26. NEXT STEP: A goal of #RealTimeCrisis would be to keep her engaged positively and to keep her out of street life using social media tools. She ended up calling her Mom and going home the following day. Social media appeal assisted with this.
  27. 27. THANK YOU FOR YOUR ATTENTION Contact Real Time Crisis Twitter: @RealTimeCrisis Facebook: Facebook.com/RealTimeCrisis Instagram: RealTimeCrisis Email: Realtimecrisis@gmail.com Search for Real Time Crisis on Slide Share for this presentation Visit Realtimecrisis.org for more information

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