Confidential Virtual PBX ® The Ultimate Business Phone System
Virtual PBX ® Company Background <ul><li>Delivering service with VirtualPBX ®  and PBX Parachute ™  since 1997 </li></ul><...
Professional, Reliable  Business Communications <ul><li>Your phone system is the primary contact with customers, prospects...
Why the VirtualPBX Solution? <ul><li>Hosted Service - cost effective alternative to PBX purchase </li></ul><ul><li>No hard...
Who Benefits? <ul><li>Companies seeking a polished, professional image </li></ul><ul><li>Companies seeking an alternative ...
VirtualPBX - How it works Getting set up <ul><li>Your company receives a toll free or local number </li></ul><ul><li>Each ...
VirtualPBX - How it works Dialing an extension 1-XXX-XXX-XXXX <ul><li>Customer calls your number </li></ul><ul><li>Call is...
Call Management Features <ul><li>Single local or toll-free phone number unifies company </li></ul><ul><li>Professional gre...
System Management Features <ul><li>Unlimited scalability </li></ul><ul><li>Easy web-based system administration </li></ul>...
Advanced System Features <ul><li>Integrated messaging, both voice and fax </li></ul><ul><li>Messages can be delivered thro...
<ul><li>Customers </li></ul>Single Company Phone Presence Prospects Partners Employees Integrate all your employees no mat...
Integrated Conferencing <ul><li>Included at no additional charge </li></ul><ul><li>No reservations required </li></ul><ul>...
Virtual Calling Card - Outbound Dialing <ul><li>Virtual Calling Card </li></ul><ul><li>Outbound calls through the system <...
Extension   to Extension Transfer 1-XXX-XXX-XXXX <ul><li>Call is routed to the extension owner </li></ul>Thank you for  Ca...
One Extension Follow me Never miss a call! No Answer No Answer No Answer 1-XXX-XXX-XXXX Thank you for  Calling ABC Company...
Follow me Calling <ul><li>User configurable through the web </li></ul><ul><li>Up to four contact numbers </li></ul><ul><li...
Virtual Call Center: Dialing an ACD Queue 1-XXX-XXX-XXXX <ul><li>Customer calls your number </li></ul><ul><li>Call is rout...
ACD Coupled with Follow-Me Calling <ul><li>Customers </li></ul>No Answer No Answer Prospects Partners Employees Thank you ...
Automatic Call Distribution (ACD) <ul><li>Virtual Call Center with TrueACD ™ </li></ul><ul><li>Callers are queued for next...
GeoRoute™ <ul><li>Routes incoming calls based on caller ID </li></ul><ul><li>Calls can be routed to: </li></ul><ul><ul><li...
SelectRoute™ <ul><li>Routes calls based on caller entry </li></ul><ul><ul><li>Example: caller is prompted to enter zip cod...
Integrated Messaging <ul><li>Retrieve voice messages from any touch-tone phone, from web, or from email </li></ul><ul><li>...
Easy User Configuration <ul><li>User extension configuration by phone or by web </li></ul><ul><ul><li>Change call routing ...
Three packaged options $5/mo each $5/mo each n/a Multiple local numbers 6.9 cents or less 6.9 cents or less 7.5 cents or l...
The Ultimate Business Phone System <ul><li>Sophisticated call handling </li></ul><ul><li>Customized </li></ul><ul><li>Pers...
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  • 1 Hello and thank you for giving me the opportunity to provide your business with a cost effective phone system alternative to a PBX System.
  • Vpbx Presentation 060407

    1. 1. Confidential Virtual PBX ® The Ultimate Business Phone System
    2. 2. Virtual PBX ® Company Background <ul><li>Delivering service with VirtualPBX ® and PBX Parachute ™ since 1997 </li></ul><ul><li>A robust solution: </li></ul><ul><ul><li>10’s of thousands of users </li></ul></ul><ul><ul><li>Growing 50%+ every year for the last four years </li></ul></ul><ul><li>Profitable private business </li></ul><ul><li>Experienced management staff </li></ul>
    3. 3. Professional, Reliable Business Communications <ul><li>Your phone system is the primary contact with customers, prospects, partners, vendors, employees </li></ul><ul><li>Does yours leave a positive impression? </li></ul><ul><li>Essential to efficient business operations </li></ul><ul><li>Critical to your business success </li></ul>
    4. 4. Why the VirtualPBX Solution? <ul><li>Hosted Service - cost effective alternative to PBX purchase </li></ul><ul><li>No hardware to buy, no software to install, no maintenance; NO HEADACHES! </li></ul><ul><li>Always have the latest technology without the cost and hassle of upgrading your system </li></ul><ul><li>Concentrate on your business, not your phone system </li></ul><ul><li>Conserve your cash or invest in building your business </li></ul><ul><li>Pay as you go – Pay as you grow </li></ul><ul><li>Expands as you do – one extension at a time </li></ul>
    5. 5. Who Benefits? <ul><li>Companies seeking a polished, professional image </li></ul><ul><li>Companies seeking an alternative to costly investment and maintenance of traditional PBX </li></ul><ul><li>Companies with distributed personnel and offices </li></ul><ul><li>Start-up companies who need a business phone solution </li></ul><ul><li>International businesses that need a U.S. presence </li></ul><ul><li>Call centers that need ACD (automatic call distribution) </li></ul><ul><li>Companies that need mission critical business continuity </li></ul><ul><li>Businesses with on-the-road professionals and telecommuters (sales, service, delivery) </li></ul>
    6. 6. VirtualPBX - How it works Getting set up <ul><li>Your company receives a toll free or local number </li></ul><ul><li>Each employee is given an extension number </li></ul>1-XXX-XXX-XXXX <ul><li>Each extension can be configured to route calls to any phone number </li></ul>X301 John X302 Mary X303 David X304 Gail
    7. 7. VirtualPBX - How it works Dialing an extension 1-XXX-XXX-XXXX <ul><li>Customer calls your number </li></ul><ul><li>Call is routed to the extension owner </li></ul><ul><li>Caller selects an extension or ACD queue </li></ul>Thank you for Calling ABC Company Please enter the extension # Or press 1 for sales ….. <ul><li>Auto Attendant answers </li></ul>Customers Partners Employees Prospects X301 John X302 Mary X303 David X304 Gail
    8. 8. Call Management Features <ul><li>Single local or toll-free phone number unifies company </li></ul><ul><li>Professional greeting through virtual receptionist </li></ul><ul><li>Automated routing of calls to extensions or queues </li></ul><ul><li>Calls can be sent to any type of phone – land, cell, VoIP </li></ul><ul><li>Follow-me calling to any phone </li></ul><ul><li>Extension-to-extension transfers </li></ul><ul><li>Automated company directory of extensions </li></ul><ul><li>Optional call previews and screening </li></ul>
    9. 9. System Management Features <ul><li>Unlimited scalability </li></ul><ul><li>Easy web-based system administration </li></ul><ul><li>Redundant fault-tolerance, proven over 99.999% reliability </li></ul><ul><li>Real-time system monitoring </li></ul><ul><li>Detailed call logs </li></ul><ul><li>Customizable call routing with SelectRoute ™ and GeoRoute ™ </li></ul><ul><li>Multi-number, multi-business option </li></ul><ul><li>Day and night modes </li></ul><ul><li>Music jukebox for custom on-hold music </li></ul>
    10. 10. Advanced System Features <ul><li>Integrated messaging, both voice and fax </li></ul><ul><li>Messages can be delivered through voice, web or email </li></ul><ul><li>Virtual Call Center – TrueACD ™ queuing </li></ul><ul><li>Integrated Conferencing </li></ul><ul><li>Virtual Calling Card – Outbound Dialing </li></ul>
    11. 11. <ul><li>Customers </li></ul>Single Company Phone Presence Prospects Partners Employees Integrate all your employees no matter where they work! Thank you for calling ABC Company Please enter the extension # Or press 1 for sales ….. X302 Mary tele- commutes from home X303 David travels extensively X304 Gail is on call for emergencies X301 John works in a branch office 1-XXX-XXX-XXXX
    12. 12. Integrated Conferencing <ul><li>Included at no additional charge </li></ul><ul><li>No reservations required </li></ul><ul><li>Email notification to invited participants </li></ul><ul><li>Private conference room for each extension owners </li></ul><ul><li>Can be turned on/off extension by extension </li></ul><ul><li>No special codes or conference IDs - callers dial into the extension owner’s conference room </li></ul><ul><li>Mute/Unmute conference attendees </li></ul><ul><li>Web view of conference attendees </li></ul><ul><li>Up to 96 callers simultaneously </li></ul>
    13. 13. Virtual Calling Card - Outbound Dialing <ul><li>Virtual Calling Card </li></ul><ul><li>Outbound calls through the system </li></ul><ul><li>Powerful tool when traveling with no cell phone </li></ul><ul><li>Domestic or International outbound calling </li></ul><ul><li>Multiple outbound calls in a single call session </li></ul><ul><li>Call accounting reports of all outbound calls </li></ul><ul><li>Private phone directory and speed dialing </li></ul>
    14. 14. Extension to Extension Transfer 1-XXX-XXX-XXXX <ul><li>Call is routed to the extension owner </li></ul>Thank you for Calling ABC Company Please enter the extension # Or press 1 for sales ….. X302 Mary tele- commutes from home X303 David travels extensively X304 Gail is on call for emergencies X301 John works in a branch office <ul><li>After finishing conversation, the extension owner transfers to a colleague </li></ul><ul><li>Customer calls your number </li></ul><ul><li>Auto Attendant answers </li></ul>Customers Partners Employees Prospects
    15. 15. One Extension Follow me Never miss a call! No Answer No Answer No Answer 1-XXX-XXX-XXXX Thank you for Calling ABC Company Please enter the extension # Or press 1 for sales ….. <ul><li>Customer enters extension number </li></ul><ul><li>Customer calls your number </li></ul><ul><li>Auto Attendant answers </li></ul><ul><li>Call is routed to the extension owner </li></ul>Home Office VirtualPBX VoiceMail Cell Phone Customers Partners Employees Prospects X301 Office
    16. 16. Follow me Calling <ul><li>User configurable through the web </li></ul><ul><li>Up to four contact numbers </li></ul><ul><li>Extension owners specify which numbers in which order VirtualPBX should dial </li></ul><ul><li>Call can forward to VirtualPBX voice mail </li></ul><ul><li>One voice mail service to check for messages </li></ul><ul><li>No more missed calls </li></ul>
    17. 17. Virtual Call Center: Dialing an ACD Queue 1-XXX-XXX-XXXX <ul><li>Customer calls your number </li></ul><ul><li>Call is routed to the next available representative in the queue </li></ul><ul><li>Caller selects an ACD queue </li></ul>Thank you for Calling ABC Company Please enter the extension # Or press 1 for sales ….. <ul><li>Auto Attendant answers </li></ul>Sales Queue <ul><li>Representatives login or logout of queue </li></ul>Sales 14 Available Customers Partners Employees Prospects Sales 13 Available Sales 12 Busy on a call Sales 11 Not available
    18. 18. ACD Coupled with Follow-Me Calling <ul><li>Customers </li></ul>No Answer No Answer Prospects Partners Employees Thank you for calling ABC Company Please enter the extension # Or press 1 for sales ….. No Frustrated Callers Sales Queue Cell Phone 1-XXX-XXX-XXXX Office Next in Q
    19. 19. Automatic Call Distribution (ACD) <ul><li>Virtual Call Center with TrueACD ™ </li></ul><ul><li>Callers are queued for next available agent </li></ul><ul><li>Agents can work from the office, from home, from remote offices, or from cellular phones </li></ul><ul><li>Agents can log-in or log-out of queues </li></ul><ul><li>(on-duty or on-break) </li></ul><ul><li>Manage number of people waiting in queues & wait time </li></ul><ul><li>Skills-based routing to let best employees get more calls </li></ul><ul><li>Overflow queues </li></ul><ul><li>Real-time queue monitoring </li></ul>
    20. 20. GeoRoute™ <ul><li>Routes incoming calls based on caller ID </li></ul><ul><li>Calls can be routed to: </li></ul><ul><ul><li>An extension </li></ul></ul><ul><ul><li>An ACD queue </li></ul></ul><ul><ul><li>A business location </li></ul></ul><ul><li>Ideal for franchise operations or retail chains with a single corporate local or toll free number </li></ul>
    21. 21. SelectRoute™ <ul><li>Routes calls based on caller entry </li></ul><ul><ul><li>Example: caller is prompted to enter zip code, account number, etc. </li></ul></ul><ul><li>Calls can be routed </li></ul><ul><ul><li>An extension </li></ul></ul><ul><ul><li>An ACD queue </li></ul></ul><ul><ul><li>A recording for more information </li></ul></ul>
    22. 22. Integrated Messaging <ul><li>Retrieve voice messages from any touch-tone phone, from web, or from email </li></ul><ul><li>Captures Caller-ID for voice and fax messages </li></ul><ul><li>Automatic sender call back and return to voice mail </li></ul><ul><li>Email notification of fax and voice mail </li></ul><ul><li>Reroute fax messages to any fax machine </li></ul><ul><li>Deleted message recovery </li></ul><ul><li>Broadcast voice messages to distribution groups </li></ul>
    23. 23. Easy User Configuration <ul><li>User extension configuration by phone or by web </li></ul><ul><ul><li>Change call routing </li></ul></ul><ul><ul><li>Login/logout of ACD queues </li></ul></ul><ul><ul><li>Calling options for screening calls or extension availability </li></ul></ul>
    24. 24. Three packaged options $5/mo each $5/mo each n/a Multiple local numbers 6.9 cents or less 6.9 cents or less 7.5 cents or less Price per minute: Toll-Free 96 25 10 Maximum number of conference seats 100 free/mo 100 free/mo 25 free/mo Free conference minutes Yes Yes Yes Integrated conference bridge Free at setup $40 $40 Professional studio recordings Free Free Free Custom auto-attendant message $10/mo each $10/mo each n/a Multiple toll-free numbers 8 8 1 Maximum number of ACD queues Three free, $15/mo each additional One free, $15/mo each additional $20/mo TrueACD™ queues 5.9 cents or less 5.9 cents or less 6.5 cents or less Price per minute: Local $250 $100 $25 Setup fee $3/mo $3/mo Included Price per Information extension $9/mo $12/mo Included Price per full extension Unlimited Unlimited 3 Maximum number of extensions 25 1 0 Minimum number of full extensions Per extension Per extension $9.99/mo Monthly service fee Corporate Small Business SOHO
    25. 25. The Ultimate Business Phone System <ul><li>Sophisticated call handling </li></ul><ul><li>Customized </li></ul><ul><li>Personalized </li></ul><ul><li>The most advanced features </li></ul><ul><li>Reliable </li></ul><ul><li>Flexible and Scaleable </li></ul><ul><li>Professional business image </li></ul><ul><li>Better serve your customers and clients </li></ul><ul><li>Invest in your business </li></ul><ul><li>Pay-as-you-go </li></ul><ul><li>Expand as you need </li></ul>Why invest in capital equipment? Virtual PBX can offer you a professional, business phone system that meets the needs of a distributed workforce at a fraction of the costs!. No hardware to purchase, no software to install, no maintenance, no headaches! Focus on your core business, conserve your cash and enjoy better customer relations.

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