View stunning SlideShares in full-screen with the new iOS app!Introducing SlideShare for AndroidExplore all your favorite topics in the SlideShare appGet the SlideShare app to Save for Later — even offline
View stunning SlideShares in full-screen with the new Android app!View stunning SlideShares in full-screen with the new iOS app!
If you’re unfamiliar with MacGyver, Google it to get up to speed: http:// en.wikipedia.org/wiki/MacGyver
– MacGyver was a fictional television character who was the ultimate troubleshooter who was always able to solve complex problems with everyday materials he found on hand, along with his ever-present duct tape and Swiss Army Knife.
Vice Admiral James Bond Stockdale (December 23, 1923 – July 5, 2005) was one of the most highly decorated officers in the history of the United States Navy.
While Commander of Carrier Air Wing 16 aboard the carrier USS Oriskany (CV-34) , he was shot down over enemy territory on September 9, 1965. Stockdale was the highest-ranking naval officer held as a prisoner of war in Vietnam.
In a business book by James C. Collins called Good to Great , Collins writes about a conversation he had with Stockdale regarding his coping strategy during his period in the Vietnamese POW camp.
"I never lost faith in the end of the story, I never doubted not only that I would get out, but also that I would prevail in the end and turn the experience into the defining event of my life, which, in retrospect, I would not trade."
When Collins asked who didn't make it out of Vietnam, Stockdale replied: "Oh, that’s easy, the optimists. Oh, they were the ones who said, 'We're going to be out by Christmas.' And Christmas would come, and Christmas would go. Then they'd say, 'We're going to be out by Easter.' And Easter would come, and Easter would go. And then Thanksgiving, and then it would be Christmas again. And they died of a broken heart."
Stockdale then added: "This is a very important lesson. You must never confuse faith that you will prevail in the end—which you can never afford to lose—with the discipline to confront the most brutal facts of your current reality, whatever they might be.”
Today more than ever we need to be business partners and excellent troubleshooters able to deal with various forms of adversity
It is not only critical to the success of your organization but to your individual growth and development
Within our field we might want to call ourselves “MacGyver HR Practitioners” who like Vice Admiral Stockdale, retain faith that we can prevail to greatness in the end, while retaining the discipline to confront the sometimes brutal facts of our current reality.
A Business Partnering Approach Provide Value Customer Service Build “Lasting” Relationships Know the Business Business Partnering
BPA – Know the Business Tie Knowledge to Strategy Identify Consensus Builders Begin at floor level and move up Know the Business
BPA – Build Lasting Relationships Don’t be afraid To admit mistakes Manage Emotional Bank Accounts Various Levels And Scope Find Common Ground Build “ Lasting” Relationships
BPA – Customer Service No concern too small Service Level Agreements Everyone Is a Customer Customer Service
BPA – Provide Value “ Value” comes in many forms Learn from missteps Drive Results Provide Value
Do I have all the answers? Unfortunately, I do not.
Do I have some good ideas? I think I do from time to time.
The following slides present some ideas / work that you may have a use for or may it may simply spark a thought or possible assist you on a current project – either way, after reviewing, let me know if there might be an opportunity to collaborate or share best practices.