Talk about your prospects current solution and supporting technology here
Talk about the future state with Oracle
I wont spend a lot of time talking about Oracle …everyone knows we are a technology leader. But…
What is worth mentioning before we start today's discussion is that we have 5.6 million CRM customers globally
And 4.5M users consuming our applications “on Demand” or SaaS.
Specifically, with CRM On Demand we have over 9 years and 19 releases dedicated to this CRM platform
What does this mean to you…that as a technology leader we have the domain expertise & experience to be called the leader in cloud technology. Oracle’s technology pioneered Software as a Service
So what is CRM On Demand…well it is an application for Sales, service, marketing and call center…all pre integrated out of the box!Beyond the core capabilities we also deliver world class BI as part of the subscription of CRMOD. Not only can you do real-time reporting you can also do historical comparisons and trend analysis. None of our competitors can match our offering unless they bring in partners and that adds cost and complexity. From a sales perspective… finally all customer interactions in one place!From marketing perspective… finally a tool that allows Marketing to deliver better quality leads to sales!And ultimately this improved collaboration and true 360 view of the customer results in more closed business!
As a business we’re focused on meeting the requirements of all types and sizes of organizations and are increasingly winning business from some of the largest companies in the world. We deploy applications that our customers view as strategic. We’re thankful and pleased that customers like these have given us their business. Let me quickly drill down and quickly share with you two anecdotes of customers benefitting from Oracle CRM On Demand.
As a sales rep I am always asked…do you love CRM? And like all sales users of CRMOD I say yes! From a sales perspective I have a simple and easy to use tool that lets me logs call, emails tasks in a single system. I can look up accounts and contacts as easily as looking up friends on facebook! I can find that PPT deck now as easily as finding that funny video on youtube! As an advocate for your sales reps…Help make them more successful by bring in the best of other web services like Google Maps, newsfeeds, and Twitter to get a better picture of what’s happening at their accounts…the reps will see that as a value and you will have high user adoption.
With CRM On Demand you are truly giving your sales managers real-time visibility into their business and tools for change. They can now track their teams performance with one click for up to the minute info! More importantly, they can compare this years performance against last year at the rep or product level which gives them the ability to take action while it counts. Managers can automate processes like forecasting and ultimately provide the reps with more selling time. Lastly, as you saw in the demo they finally have a coaching tool, to determine where their reps need help and take immediate action. Whether they want to grow their pipeline or improve rep productivity, CRM on Demand is the tool of choice
From and IT perspective, CRMOD is simple and easy to implement and manage over time. They are able to deliver a world class solution without the burden of buying and maintaining hardware and software. Additionally, because Oracle owns our own data center, we deliver the utmost in cloud security.
Industry editions accelerate time to value by minimizing need to customize/extend/integrateWe will continue to invest in our existing verticals as well as add new verticals.- Our last release - Life Sciences edition to support Pharma sales.- The next vertical - Insurance edition to provide complete distribution mgmt
CRM Demo Slides
Complete CRM with Oracle <br />CRM On Demand<br />May 9, 2011<br />
Today’s Agenda…<br />Introductions<br />Oracle CRM On Demand <br /><ul><li>Key Differentiators</li></ul>Product Demonstration<br />Implementation<br />Other Things to Consider<br />Q & A<br />
What Customers Are Saying…<br />“We selected Oracle because it provides a breadth of solutions across all of our constituencies and a comprehensive platform that not only includes CRM, but also analytics and integration – all the way down to the technology stack. This integrated solution is of high value for us.”<br />Mark Tonneson<br />Senior Vice President and CIO<br />
What Analysts Are Saying…<br />“Oracle continues to lead the overall business analytics software market.”<br />Source: IDC, Worldwide Business Analytics Software 2009–2013 Forecast and 2008 Vendor Shares, August 2009.<br />
1<br />2<br />4<br />3<br />Day in the life of an Account Manager<br />Reviews Sales Dashboard and Calendar<br />Drills to 360 degree view of Account<br />Update Key Milestones in Opportunity<br />Updates Opportunity from Outlook<br />
Safe Harbor Statement<br />The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decision. The development, release, and timing of any features or functionality described for Oracle’s products remains at the sole discretion of Oracle.<br />
CRM On Demand Roadmap<br />Release 19<br /><ul><li>Account-Contact configurability
The Making of Fusion Applications<br />Best Practice Business ProcessesBased On Hundreds of Years of Learning<br />PSFT, E-Business Suite, Siebel, and JDE <br />Infused with Web 2.0<br />Role-Based UI, Pervasive Collaboration Across Users, Networks, and Communities<br />Embedded Decision Support<br />Proactive, Predictive, and Actionable<br />Built on Oracle Fusion Middleware<br />Industry-leading, Open-standards Platform, Configurable, Adaptive, Secure<br />Fusion Applications<br />
The Path to Fusion<br />Do Nothing<br />Stay on existing Siebel or CRM On Demand<br />Do Everything<br />Upgrade fully from CRM On Demand to Fusion<br />Do Something<br />Adopt new Fusion CRM alongside existing CRM On Demand<br />