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• Software-as-a-Service (SaaS) has evolved over the past 15 years through
three distinct phases: the Application Service Provider (ASP) model, multitenant
SaaS and now distributed SaaS.
–– The ASP model pioneered the concept of SaaS, but was ultimately an
inefficient and expensive model, with high cost of components and
––Multi-tenant SaaS improved upon the ASP model’s drawbacks. But multitenancy
lacked deployment flexibility, significantly reduced data control by
the customer, and the benefits of this lock-in model are mostly to the vendor,
not the customer.
––Multi-tenant SaaS applications, and similar vendor-hosted application service
delivery platforms are not cloud computing platforms. Much hype has
been made around cloud computing, with much of this being made by
multi-tenant SaaS providers incorrectly labeling their offerings as being
–– Vendor-hosted SaaS has its place in the CRM and application software
spectrum in general. Organizations seeking less complexity, or otherwise
needing little control over where the application and data are hosted are
prime candidates for vendor-hosted SaaS.
• SugarCRM’s deployment value proposition is inclusive of several options,
including vendor hosted-SaaS supplied by SugarCRM and cloud-based
delivery options powered by the Sugar Open Cloud ecosystem.
–– The Sugar Open Cloud ecosystem is made up of various cloud service
partners and private environments. These include regional service providers,
as well as global cloud platforms such as Microsoft Azure or Amazon
EC2. The benefit to end users in the Open Cloud environment is choice as
well as the flexibility to port between these environments based upon
changing business needs.
–– In addition to avoiding vendor lock-in scenarios, organizations deploying
SugarCRM applications in the Open Cloud ecosystem can have greater
access to the application for customization and integration needs, as well
as greater data access and ownership than they see in proprietary, vendor-
hosted SaaS environments.
––Using Sugar Cloud Console, SugarCRM remotely monitors and manages
the applications, regardless whether they are hosted in Sugar
On-Demand, a partner cloud or a customer’s private cloud.