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Customer Experience Big Data Dysfunction book and Self-Assessment

by on Oct 05, 2012

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Contact centers are sitting on a gold mine of customer intelligence, yet very little is actually used to generate forward progress. This self-assessment outlines the elements in a very simple Yes/No ...

Contact centers are sitting on a gold mine of customer intelligence, yet very little is actually used to generate forward progress. This self-assessment outlines the elements in a very simple Yes/No format that takes only five minutes to complete. Completing the assessment expands your capability to better plan your customer experience management strategy.

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Customer Experience Big Data Dysfunction book and Self-Assessment Customer Experience Big Data Dysfunction book and Self-Assessment Presentation Transcript