Saratoga CRM Roadmap

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Pierre Custeau, Executive Vice-President, Product Management & Development, Pivotal Corporation

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Saratoga CRM Roadmap

  1. 1. SARATOGA CRM ROADMAPPierre CusteauExecutive Vice-President, Product Management & Development, CDC Software
  2. 2. Highlights• Updates to Thin Client access method• Collaboration and Productivity Tools• Platform enhancements• Toolkit enhancements• Applications 2
  3. 3. OUR VISION CUSTOMER RELATED (Unstructured) DATASocial Collaboration Data Services Productivity Tools Service Providers BACKOFFIC E Data Visualization *company logos are used for illustrative purposes only 3
  4. 4. Thin ClientMain objective: Enhance usability• Enhanced navigation – will also allow us to provide applications that are similar to Pivotal’s• New Dataviews - Will scroll vertically and behave more like familiar web 2.0 applications• Layout and cosmetic changes• Support for all major browsers and operating systems• Better support for application mashups 4
  5. 5. Collaboration and Productivity• Provide support for additional email and scheduling platforms• Social Media and Enterprise 2.0 capabilities for social collaboration• Document Management• Provide mobility collaboration features 5
  6. 6. Platform enhancements• Better code merge and source control capabilities – Allow co-development in multiple developper environments – Will allow CDCS to deliver easy to install application modules• Enhanced SSO and support for Federated Identities• Better Cloud deployment capabilities 6
  7. 7. Applications• Will port over some of the applications that are currently available on Pivotal CRM – Marketing Resources Management – Contact Center – eMarketing – Data Management Module – Sales Force Automation• Considering development of new Vertical Apps 7

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