Chapter 7: Interpersonal Skills
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Chapter 7: Interpersonal Skills

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    Chapter 7: Interpersonal Skills Chapter 7: Interpersonal Skills Presentation Transcript

    • CHAPTER 7 Interpersonal Skills
    • Relationships
      • Knapp ’s Relationship Escalation Model
    • Click to see what really happened
    •  
    •  
    •  
    • Click to watch
    • What do economics have to do with anything?
      • In relationships, we give only as much as we get.
    • Relationships
      • Knapp ’s Relationship Termination Model
    •  
    • Conflict in Communication Relationships
      • What is it?
      • What is it good for?
      • What causes it?
        • Goals to be pursued
        • Allocation of resources
        • Decisions to be made
        • Behaviors that are considered inappropriate
    • Individual approaches to conflict
    • Individual approaches to conflict
    • Formal approaches to dealing with conflict
      • Principles of negotiation
          • Prepare in advance
          • Reframe
          • Respond; Don ’t React
      • Negotiation Techniques
          • Spiraling agreements
          • Changing position
          • Gathering information
          • Making the cake bigger
          • Commitments
    • Formal approaches to dealing with conflict
      • Arbitration
      • Litigation
      • Mediation
      Click to watch