Chapter 7: Interpersonal Skills
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Chapter 7: Interpersonal Skills

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Presentation created by Andi Narvaez for COMM 107 - Oral Communication: Principles and Practice...

Presentation created by Andi Narvaez for COMM 107 - Oral Communication: Principles and Practice

University of Maryland

Source: Communication: A Social and Career Focus by Berko, Wolvin & Wolvin

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Chapter 7: Interpersonal Skills Chapter 7: Interpersonal Skills Presentation Transcript

  • CHAPTER 7 Interpersonal Skills
  • Relationships
    • Knapp’s Relationship Escalation Model
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  • Relationships
    • What do economics have to do with anything?
    • Knapp’s Relationship Termination Model
  •  
  • Conflict in Communication Relationships
    • What is it?
    • What is it good for?
    • What is it not good for?
    • What causes it?
      • Goals to be pursued
      • Allocation of resources
      • Decisions to be made
      • Behaviors that are considered inappropriate
  • Levels of Conflict
  • Individual approaches to dealing with conflict
    • Non-assertive acts
      • Avoidance
      • Accommodation / Smoothing over
      • Compromise
    • Assertive acts
      • Integration
      • Compromise
    • Aggressive acts
      • Competition / Aggression
  •  
  • Formal approaches to dealing with conflict
    • Principles of negotiation
        • Prepare in advance
        • Reframe
        • Respond; Don’t React
    • Negotiation Techniques
        • Spiraling agreements
        • Changing position
        • Gathering information
        • Making the cake bigger
        • Commitments
  • Formal approaches to dealing with conflict
    • Principles of negotiation
        • Prepare in advance
        • Reframe
        • Respond; Don’t React
    • Negotiation Techniques
        • Spiraling agreements
        • Changing position
        • Gathering information
        • Making the cake bigger
        • Commitments
  • Formal approaches to dealing with conflict
    • Arbitration
    • Litigation
    • Mediation