Shore Excursions: Ask the Experts




    AQUILA   ~   Canada New England Cruise Symposium
Shore Excursions:
    Important to the Cruise Lines

• One of the main revenue
 generators
• Important for guest
 satisfac...
Shore Excursions:
    Important to the Destination
• Showcases the best of the Destination
• Contributes to the Destinatio...
How Shore Excursions Work

• Tour Operators work with Local Suppliers to package
  products into Shore Excursions

• Cruis...
Shore Excursions: Ask the Experts
                         Erika Tache
        Product Manager Tour Operations - Carnival ...
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Canada New England Cruise Symposium Shore Excursion Ask The Experts Beth Hatt

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Canada New England Cruise Symposium, Shore Excursuions ask the Experts, Beth Hatt

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Canada New England Cruise Symposium Shore Excursion Ask The Experts Beth Hatt

  1. 1. Shore Excursions: Ask the Experts AQUILA ~ Canada New England Cruise Symposium
  2. 2. Shore Excursions: Important to the Cruise Lines • One of the main revenue generators • Important for guest satisfaction • An extension of the onboard experience AQUILA ~ Canada New England Cruise Symposium
  3. 3. Shore Excursions: Important to the Destination • Showcases the best of the Destination • Contributes to the Destination’s marketing efforts with the cruise lines • Greatly affects the Guest experience in the Destination and Satisfaction Ratings • Can impact future calls on the port AQUILA ~ Canada New England Cruise Symposium
  4. 4. How Shore Excursions Work • Tour Operators work with Local Suppliers to package products into Shore Excursions • Cruise Lines work with Tour Operators to build a Shore Excursion program in a destination • Cruise Lines sell the Shore Excursions to their guests through their websites, reservation agents, and onboard the ship during the cruise. AQUILA ~ Canada New England Cruise Symposium
  5. 5. Shore Excursions: Ask the Experts Erika Tache Product Manager Tour Operations - Carnival Cruise Lines Lily Urrutia Manager Product Development / Shore Excursions - Norwegian Cruise Line Lisa Jensen Manager Caribbean & North Atlantic Shore Operations - Princess Cruises Shirley Henderson Manager Shore Operations - Carnival UK AQUILA ~ Canada New England Cruise Symposium

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