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VOST Presentation - The Basics
 

VOST Presentation - The Basics

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Virtual Operations Support Teams - The Basics ...

Virtual Operations Support Teams - The Basics

Social media and social networking are rapidly growing forms of communication and social media is becoming an integral part of disaster response. It's shaping how crises are communicated and responses are coordinated and Emergency Managers need to consider the ongoing resource implications of engaging in social media.
Emergency Managers need to ensure that staff receive appropriate training in both the use of the social media tools and policies associated with their use. Emergency Managers will also have to make sure staff have enough time to validate social media content, push quality and timely information, monitor, moderate, respond to comments, archive and communicate actionable intelligence to decision makers.
What resources does your agency have to commit to the effort?
An innovative solution regarding these resourcing challenges is the development of a Virtual Operations Support Team (VOST).
Virtual Operations Support (VOS) for emergency management and disaster recovery makes use of new communication technologies and social media tools (free and paid for dependent on VOST).
A team of trusted agents provide support via the internet to those on-site who may otherwise be overwhelmed by the volume of data generated during a disaster.
VOS Teams (VOST) are activated to perform specific functions in support of affected organizations & jurisdictions. Each VOST has a Team Leader that reports directly to the affected organization/ jurisdiction.
Additional VOSTs may be established and activated to coordinate the work and maintain an effective span of control.

Disclaimer: This presentation is a conceptual description and may vary and be subject to change as per emergency management agency requirements.

Presentation by Caroline Milligan ( @Caz_Milligan ) and Scott Reuter ( @sct_r )

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http://www.vostuk.org 1241
http://vosg.us 807
http://www.benproctor.co.uk 595
http://bluelightcamp.wordpress.com 550
http://www.scoop.it 280
https://twitter.com 272
http://hawaiivost.com 234
http://brataaskommunikasjon.no 121
http://nzvost.vosg.us 94
http://www.twylah.com 89
http://www.smem.co.nz 35
http://storify.com 33
http://cfeaap.blogspot.com 31
http://www.likeaword.org.uk 30
http://abtasty.com 19
https://www.rebelmouse.com 18
http://vostpanama.blogspot.com 14
http://smem911.blogspot.com 11
http://cfeaap.blogspot.ru 10
http://www.pinterest.com 10
http://cfeaap.blogspot.co.nz 8
http://cfeaap.blogspot.com.au 7
http://www.jeffcovost.blogspot.com 6
http://pinterest.com 6
http://ranksit.com 6
http://www.linkedin.com 4
https://si0.twimg.com 3
http://vostuk.net 3
http://www.salinecounty.illinois.gov 2
http://us-w1.rockmelt.com 2
http://www.365dailyjournal.com 2
http://www.jeffcovost.blogspot.no 1
http://cfeaap.blogspot.ca 1
http://translate.googleusercontent.com 1
http://www.jeffcovost.blogspot.co.nz 1
http://marketmesuite.com 1
http://www.jeffcovost.blogspot.com.es 1
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  • Full Name Full Name Comment goes here.
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  • Great info.
    I plan to share this with ARES /RACES team soon
    Ralph Dutcher, KD2BDZ
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  • Thanks Kim. Next VOST presentation underway on details of activation and operation for a VOST. Not intended as a 'set in concrete' method of operation, but just to share how we've done some VOST instances, what seems to work well, and give people an idea of what happens and what resources and tools we've been using up to now.
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  • Thanks Kim, we appreciate your support and positive comments!
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  • Awesome!
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  • Expectations of the public.
  • Definition of what a vost is…..
  • What is a VOST?Virtual Operations Support (VOS) as applied to emergency management and disaster recovery is an effort to make use of new communication technologies and social media tools so that a team of trusted agents can lend support via the internet to those on-site who may otherwise be overwhelmed by the volume of data generated during a disaster.Source: ( @sct_r ) iDisaster http://idisaster.wordpress.com/2012/02/13/what-is-a-virtual-operations-support-team/
  • VOST expands/contracts according to IC principles:- Be prepared to call for assistance from more #SMEM volunteers or other VOSTs as needed. This highlights the importance of establishing trusted relationships with #SMEM community early.Deactivation, discussion, documentation, AARAfter instance is completed, continue backchannel discussion, discuss what worked & what didn’t, document and report, share with the #SMEM and #VOST involved in incident. (collaborative text)VOST exercises between activations to stay current on tools and social media platforms.#SMEMWater#SMEMchat#VOSTchat#30Days30Ways
  • VOST local members have strong location & cultural knowledge, yet in times of disaster, team members outside area are often needed & called upon to assist.
  • Choose tools and services that work across multiple operating systems, and on mobile devices to create resilient, flexible and scalable info sharing systems that allow volunteers and agencies to communicate and share information as easily as possible.
  • Graphic to illustrate the “backchannel” or non-public resources as opposed to the public-facing resources.Note that some resources are used both for backchannel and for public sharing.Our plans are to build our backchannel resources, then build activation-specific public-facing resources. This is because, as was learned on the Shadow Lake fire activation, we want to make it clear from the start what incident the team is supporting. This can be done by choosing an instance-specific name and using that name for all public-facing tools.NOTE: If you are an EM for a specific location: town, city or county, you may prefer to set up location specific public-facing tools in preparation for emergencies, using them for preparedness and outreach; this does not preclude you from setting up additional instance specific public-facing resources in large scale events or disasters.
  • An important part of VOST practice is ongoing training and exercising on platforms and tools, and testing of new tools, as they are constantly changing and new ones are coming out every day. Having a running chat with your VOST and participating in the VOST leadership forum and #SMEMchat will help keep teams aware of the latest.
  • Emergency responders have long utilized Volunteer Technical Communities, such as ham radio volunteers, to assist with communications in emergencies. Social Media volunteers are just the latest group to step up to assist.Amateur Radio volunteers continue to support communication for the emergency operations center (EOC) in the US.In conjunction with the Digital Operations Center, the Red Cross also announced the creation of a Digital Volunteer Program. The digital volunteers will play a critical role in working to verify and curate an incredible volume of data during disasters, notifying Digital Operations Center staff of online trends and situational information that can inform disaster-response efforts Equally important, they will engage with people affected by disasters, providing them with critical safety information, resources and comforting messages.
  • Obtain Mandate/ endorcement from EM Practitioners – Exec. Dependant on objectives, seek funding to project manage, train, raise awareness, purchase infrastructure, travel to regional EM orgs.Guidelines, process, best practice, policy, protocol. Align with strategic goals.Trust is vital to successful use of VOST. Project management of trial, exercise, awareness campaign. Short, Medium, long term objectives for VOST. Align with key milestones in NZ EM. Develop regional internal EM VOST. Team, Tools and Training, impact factors. Engagement with PIO (PIM) comms staff public sector.
  • Listening, monitoring, directing Humanitarian assistance where it is needed. What does the community HAVE, what does the community NEED? Connect people, direct. Create a record (log) from the very beginning of the emergency/ disaster. Traceable record for AAR. Collaborative (permission based – to assist handoffs, shift changes).
  • Referencing sources.
  • Author (s)

VOST Presentation - The Basics VOST Presentation - The Basics Presentation Transcript

  • The Basics Concept
  • SMEM Landscape Social Media for Emergency ManagementEmergency managers have started to realize the vital role social media can play in communicating with citizens in an emergency or disaster. Communities have higher expectations around official emergency information being available. Public expect official use of social media streams, and they expect emergencymanagers to monitor and respond to requests for help over these streams as well.However, few emergency response organizations are equipped to do this kind of social media monitoring and communication at scale.
  • Virtual Operations Support Team Virtual Operations Support (VOS) for emergency management & disaster recovery makes use of new communication technologies & social media tools. A team of trusted agents lend support via the internet to those on-site who may otherwise be overwhelmed by the volume of data generated during a disaster. VOS Teams (VOST) are activated to perform specific functions in support of affectedorganizations & jurisdictions. Each VOST has a Team Leader that reports directly to the affected organization/jurisdiction.Additional VOSTs may be established and activated to coordinate the work & maintain an effective span of control.
  • What is a VOST? Trusted agents organized and directed by Emergency Management agencies.VOST will help expand the EM’s ability to engage with the public before, during emergencies, and as part of the recovery phase. Engaged Community Resources
  • How can VOST assist EM Agencies? • Monitor • Curate • Amplify Tasked • Information finding • Spot Trends • Information dissemination Autonomous • Monitoring public voice • Amplifying official message
  • VOST Instance Cycle Disaster occurs/event selected Exercises between Decision to activate. activations to stay Activated by EOC or self current on tools activated to ensure data & platforms is collated ASAPDeactivation, discussion, Set tasks, priorities, documentation, schedule, AAR tools/platforms VOST expands/contracts according to Incident command principles Concept
  • VOST Activation VOST Team Lead activates local and nonlocal team members VOST Team Leadand Agency Liaison activate team, (or VOST decides to self-deploy if pre-arranged)Activations may vary and be subject to change based on pre arrangements with EM agencies.
  • Importance of having both local AND non-local VOST team membersVOST local members have strong location & cultural knowledge, yet in times of disaster, team members outside area are often needed & called upon to assist.
  • Importance of having both local AND non-local VOST team membersChoose tools and services that work across multiple operating systems, and on mobile devices to create resilient, flexible and scalable info sharing systems that allowvolunteers and agencies to communicate and share information as easily as possible.
  • One Emergency – Many Tools Back Channel and Public Resources Back Channel Resources Public Facing Resources collaborative website blogtext/voice chat documents twitter facebook search filesharing google plus curation site curation site archiving google docs maps analytics group text video site pinterest
  • Collaborative tools & social media platforms are ever changing… Here are some of the platforms used by VOST.We are always researching and testing new, innovative technological solutions in order to deliver the very best digital support for EM agencies.Social Networking | Micro blogging | Websites/ Blogs | SMS | Photo/ Video Sharing | Mobile Web & Applications | Collaborative platforms
  • Using additional trained resources is NOT a new idea!Amateur Radio volunteers continue In conjunction with the Digitalto support communication for the Operations Center, the Red Crossemergency operations center (EOC) also announced the creation of ain the US. Digital Volunteer Program.
  • How do we make it work?
  • VOST and the recovery phase of an emergency or natural disaster VOST will become a critical additional resource for EM organizations in working to verify and curate BIG data during disasters. The concept bridgesnotions of professional, volunteer and community to support the emergency management effort in times of need.
  • Sources / Reference Material• John Owen Butler - VOST at the National Severe Weather Workshop• iDisaster via Kim Stephens (Trial by Fire)• Scott Reuter (VOST) thinkdisaster.com blog• Jeff Phillips (VOST)• VOSG.us
  • End of PresentationPresentation by Stay tuned for nextScott Reuter - @sct_r in the series :Caroline Milligan - @mm4marketing VOST Activation