Virtual Operations Support Teams - The Basics
Social media and social networking are rapidly growing forms of communication and social media is becoming an integral part of disaster response. It's shaping how crises are communicated and responses are coordinated and Emergency Managers need to consider the ongoing resource implications of engaging in social media.
Emergency Managers need to ensure that staff receive appropriate training in both the use of the social media tools and policies associated with their use. Emergency Managers will also have to make sure staff have enough time to validate social media content, push quality and timely information, monitor, moderate, respond to comments, archive and communicate actionable intelligence to decision makers.
What resources does your agency have to commit to the effort?
An innovative solution regarding these resourcing challenges is the development of a Virtual Operations Support Team (VOST).
Virtual Operations Support (VOS) for emergency management and disaster recovery makes use of new communication technologies and social media tools (free and paid for dependent on VOST).
A team of trained agents provide support via the internet to those on-site who may otherwise be overwhelmed by the volume of data generated during a disaster.
VOS Teams (VOST) are activated to perform specific functions in support of affected organizations & jurisdictions. Each VOST has a Team Leader that reports directly to the affected organization/ jurisdiction.
Additional VOSTs may be established and activated to coordinate the work and maintain an effective span of control.
Disclaimer: This presentation is a conceptual description and may vary and be subject to change as per emergency management agency requirements.
Presentation by Caroline Milligan ( @Caz_Milligan ) and Scott Reuter ( @sct_r )