Internet Trends 2010 by Morgan Stanley Research

Internet Trends June 7, 2010 CM Summit – New York City mary.meeker@ms.com / scott.devitt@ms.com / liang.wu@ms.com www.morganstanley.com/techresearch Morgan Stanley does and seeks to do business with companies covered in Morgan Stanley Research. As a result, investors should be aware that the firm may have a conflict of interest that could affect the objectivity of Morgan Stanley Research. Investors should consider Morgan Stanley Research as only a single factor in making their investment decision. For analyst certification and other important disclosures, refer to the Disclosure Section, located at the end of this report.

Internet Trends Outline  Mobile Internet – Unprecedented Early Stage Growth  Innovation – Unprecedented Intensity?  Online Advertising – May Be Entering Golden Age, Finally  Online Commerce – Mobile Should Be Share Gain Accelerator  Communications – Share Shift to Sharing  ‘Cloud Computing’ – Consumer First, Enterprise Next  Technology – What’s Next…  Beyond Technology – It’s Complicated… 2

Mobile Internet – Unprecedented Early Stage Growth 3

Mobile Internet Ramping Faster than Desktop Internet Did – Apple Leading Charge iPhone + iTouch vs. NTT docomo i-mode vs. AOL vs. Netscape Users First 20 Quarters Since Launch 100 ~86MM Mobile Internet Desktop Internet 80 iPhone + iTouch Netscape* Launched 6/07 Launched 12/94 Subscribers (MM) 60 Mobile Internet ~31MM NTT docomo i-mode 40 Launched 6/99 ~18MM Desktop Internet 20 AOL* v 2.0 Launched 9/94 ~8MM Q1 Q3 Q5 Q7 Q9 Q11 Q13 Q15 Q17 Q19 Quarters Since Launch iPhone + iTouch NTT docomo i-mode AOL Netscape Note: *AOL subscribers data not available before CQ3:94; Netscape users limited to US only. Morgan Stanley Research estimates ~50MM netbooks have shipped in first 10 quarters since launch (10/07). Source: Company Reports , Morgan Stanley Research. 4

Smartphone > PC Shipments Within 2 Years, Global – Implies Very Rapid Evolution of Internet Access Global Unit Shipments of Desktop PCs + Notebook PCs vs. Smartphones, 2005 – 2013E 700 2012E: Inflection Point Smartphones > Total PCs 600 Annual Unit Shipments (MM) 500 400 300 200 100 0 2005 2006 2007 2008 2009E 2010E 2011E 2012E 2013E Desktop PCs Notebook PCs Smartphones Note: Notebook PCs include Netbooks. Source: IDC, Gartner, Morgan Stanley Research estimates. 5

Smartphone > Feature Phone Shipments Within 1 Year, N. Amer. – Implies Very Rapid Evolution of Internet Access North America Unit Shipments of Smartphones vs. Feature Phones, 2005 – 2013E 160 154 150 149 North America Feature Phone & Smartphone Unit 140 140 140 119 120 108 Shipments (MM) 93 90 80 71 67 51 38 40 34 21 10 6 0 2005 2006 2007 2008 2009 2010E 2011E 2012E 2013E Smartphone Shipments Feature Phone Shipments Source: Ehud Gelblum, Morgan Stanley Research. 6

New Computing Cycles – 10x More Devices New = Reduce Usage Friction Via Better Processing Power + Improved User Interface + Smaller Form Factor + Lower Prices + Expanded Services More than Computing Growth Drivers Over Time, 1960 – 2020E Just Phones 1,000,000 Mobile iPad Internet Smartphone 100,000 Kindle Devices / Users (MM in Log Scale) Desktop i on Tablet t Internet 10,000 gra MP3 e I nt Cell phone / ing PDA 1000 s ea PC 10B+ Car Electronics In cr Units??? GPS, ABS, A/V 100 Mobile Minicomputer 1B+ Units / Video Users 100MM+ Home 10 Entertainment Units Mainframe Games 10MM+ Units 1 Wireless Home Appliances 1MM+ Units 1960 1970 1980 1990 2000 2010 2020 Note: PC installed base reached 100MM in 1993, cellphone / Internet users reached 1B in 2002 / 2005 respectively; Source: ITU, Mark Lipacis, Morgan Stanley Research. 7

3G = A Key to Success of Mobile Internet – 2010E ‘Mainstream’ Inflection Point, 3G Penetration >20% Global 3G+ Subscribers & Penetration, 2007 – 2014E 4,000 43% 45% 2010E: Inflection Point 3G+ Penetration Reaches 38% Sweet Spot 33% 36% 3,000 2,776 3G+ Penetration (%) 27% 2,348 3G+ Users (MM) 27% 21% 1,928 2,000 1,503 18% 15% 11% 1,055 1,000 8% 688 9% 430 273 0 0% 2007 2008 2009E 2010E 2011E 2012E 2013E 2014E 3G+ Users 3G Penetration Note: 3G+ technologies include WCDMA, HSPA, TD-SCDMA, 1xEV-DO, LTE and WiMax. Source: Ovum Estimates, Morgan Stanley Research. 8

Wireless Options Growing Rapidly – Creating Broad-Based Wireless Infrastructure  GPS – 421MM+ chipsets sold in 2008E, +57% Y/Y; Cell Phones / PDAs = 60% of GPS shipments.  3G – 485MM global users, +46% Y/Y in CQ2, >11% mobile user penetration, rising to 44% by 2013E…Japan / W. Europe / USA already >30% penetration.  Wi-Fi – 319MM chipsets sold in 2008E, +42%Y/Y with 862MM installed base; estimate 60% of iPhone / iTouch usage may be on Wi-Fi, providing a crucial (and ~10x faster) offload to stressed 3G networks.  Bluetooth – 1.3B Bluetooth-enabled units shipped in 2008, +45% Y/Y; 2B+ Bluetooth devices in use. Source: 3G subscribers data per Informa, Wi-Fi usage estimates per AdMob, Wi-Fi shipments by Wi-Fi Alliance; installed base per iSuppli, assuming 4-yr replacement cycle; Bluetooth shipment per iSuppli, installed base per The Bluetooth Special Interest 9 Group; GPS shipment per Future Horizons. Picture sources: Howstuffworks.com, Boy Genius Report, Cisco, Letsbuy.com.

Mobile Apps & Mobile Search – Users of Both Up 2x Y/Y…Search = Most Used Browser Feature, USA Number of USA Smartphone App & Browser Users % of Mobile Browser Users Who Have Done 4/09 vs. 4/10 the Following Activities, 4/10 Mobile App Users Mobile Browser Users Search 48% 40 38 38 Social Networking # of USA Smartphone Users Who Have Used 2x Mobile Apps / Mobile Browsers (MM) News 30 Sports Info Movie Info 20 18 18 Bank Accounts General Reference 10 Classifieds Online Retail 0 4/09 4/10 0% 20% 40% 60% Source: comScore. 10

Mobile App Usage Ramp = Unprecedented 50 47 40 Apps Downloaded 30 per User 22 20 12 10 10 5 0 iPhone / iTouch Android iPad BlackBerry Nokia Apps Available 200K 50K 3K 5K 7K Apps 4B+ 400MM 12MM+ -- -- Downloaded Installed Base 86MM 10MM+ 2MM 20MM* 50-70MM* Launch Date 7/08 10/08 4/10 4/09 5/09 Note: *BlackBerry / Nokia installed base excludes older devices that cannot support app stores. Nokia apps available / downloaded exclude wallpapers / ringtones / music tracks. 11 Source: Distimo, Apple, Google, RIM, Nokia, Nielsen. Morgan Stanley Research.

iPhone + Android Internet Usage = Outsized vs. Unit Installed Base Global Smartphone Share of HTML Mobile Page View / Mobile Internet + App Usage / Unit Shipments 60% 55% 50% HTML Mobile Page View Share (Net Applications, 5/10) 44% 42% Mobile Internet + App Usage Share (AdMob, 4/10) 40% Global Unit Shipment Share (Gartner, CQ1:10) % Share 30% 25% 23%23% 19% 20% 15% 10% 10% 10% 7% 6% 6% 5% 4% 1% 1% 1% 0% 0% 1% 0% iPhone Symbian Android RIM Windows Palm Other Note: Net Applications collects data from ~160MM monthly visitors on mobile devices that render full HTML pages and JavaScript. Visits to WAP pages / on feature phones are excluded. 12 Source: AdMob Mobile Metrics Report (4/10), Net Applications (5/10), Gartner (CQ1:10).

Android Unit Shipments Ramping Fast – Annualized Rates Near iPhone Annualized Unit Shipments, Android vs. iPhone, CQ4:08 – CQ2:10E 40 Annualized Unit Shipments (MM) 30 20 10 0 CQ4:08 CQ4:09 CQ1:10 CQ2:10E Android iPhone Note: iPhone annualized shipments based on historical quarterly shipments (CQ2:10E data based on Katy Huberty’s estimate). Android annualized shipments based on daily shipments & activation data provided by Google (e.g. Google disclosed that 100K Android units are activated / shipped daily in 5/10, leading to an annualized units of 36.5MM in CQ2:10E). Source: Company data, Katy Huberty, Morgan Stanley Research. 13

Apple iPad = Among One of the Fastest Growing New Consumer Computing Devices Ever Number of Days to Reach 1MM Units Sold Nintendo Nintendo iPad iPhone Netbooks BlackBerry iPod Wii* DS* ~13 ~15 28 74 ~180 ~300+ ~360+ Note: *Nintendo Wii & DS were launched during holiday seasons (11/19/06 for Wii, 11/21/04 for DS); iPad shipped on 4/3/10; iPhone shipped on 6/29/07, First netbook (Asus Eee PC) shipped on 10/16/07, BlackBerry smartphone first shipped 2002, iPod shipped on 10/23/01. Source: Company data, Katy Huberty, Morgan Stanley Research. 14

Apple iPad Internet Usage = More Like Desktop PCs than Smartphones Monthly Internet Page Views per Device, Normalized to iPhone*, 5/10 7 6.37x Relative Usage (Monthly Internet Page View per Desktop Tablet Mobile 6 Device, Normalized to iPhone) 5 4 3.65x 3 2.22x 2.07x 2 1.00 1 0.47x 0.21x 0.13x 0.12x 0.09x 0 Mac Windows Linux iPad iPhone Android iPod Symbian WinMo BlackBerry Touch Note: *We calculate usage as follows: market share of Internet page views by OS (per Net Applications) divided by market share of device installed base (desktop per Gartner, tablet & mobile per company data and our estimate) and then normalize it to iPhone’s level. Source: Company data, Gartner, Net Applications, Morgan Stanley Research. 15

User Interface + Device Usage Evolution Over Past 30 Years – From Input…to Output…to Sharing Text Graphical Touch User Interface Keyboard Mouse Fingers Input Device Creation Communication Consumption + Sharing Device Usage Personal Computing Internet Computing Mobile Internet Computing Computing Cycle 16

Massive / Rapid User Expectation Change In Just 2 Years, Wireless Consumers Expect…  Always-On Access with Super-Fast ‘Boot Time’  Near Zero Latency Access to Nearly All Information  Day-Long-Plus Battery Life in Elegant Portable Devices 17

Innovation – Unprecedented Intensity? 18

Mobile Internet – Tortoise vs. Hare? USA Surpassed Japan as Country with Most 3G Users in CQ1:09 – USA Has Become Global Leader in Mobile Users + Innovation 3G Users in Japan vs. USA, 2002 - 2009 140 140% Japan 3G Subscribers 123 120 USA 3G Subscribers 120% 3G Subscribers as % of Total Population Japan 3G Subscriber as % of Total Population USA 3G Subscriber as % of Total Population 99 100 100% 3G Subscribers (MM) 87 82 80 74 80% 57 54 60 60% 40 36 40% 21 20 16 20% 8 3 2 0 0% 2002 2003 2004 2005 2006 2007 2008 2009 Source: Informa WCIS+, Morgan Stanley Research. 19

Apple’s Epic Reinvention – Innovative Mobile Devices Driving Material Revenue Upside Apple’s Revenue Mix, Free Cash Flow & Operating Margin, CQ2:07 vs. CQ1:10 Revenue CQ2:07 ($MM) CQ1:10 $2,533 Mac $3,760 Others 8% Others $1,571 iPod $1,861 iTunes 13% 10% Mac – 28% iTunes $5 iPhone $5,445 11% Mac – 47% $608 iTunes $1,327 iPod – 29% $693 Others $1,106 iPod – 14% iPhone – 40% Total $5,410 Revenue $13,499 Free Cash $944 Flow $2,056 Operating 19% 30% Margin Note: Operating margin is pre-tax. Source: Apple, Morgan Stanley Research, Katy Huberty. 20

Unusually High Level of Innovation from Incumbents  Apple – iPad / iPhone / iTouch / iTunes / Multi-Touch Input  Google – Android / Chrome / YouTube / Display Advertising / Web Apps  Amazon.com – Kindle / EGM (Electronics & General Merchandise) Sales / Mobile Apps / AWS (Amazon Web Services)  Tencent – Virtual Goods  Nintendo / Sony / Microsoft – Motion Sensors (natural gaming input)  PayPal – Mobile Payments  Netflix – Streaming Content  Salesforce.com – Chatter (real-time enterprise collaboration platform) 21

Unusually High Level of Innovation from New Attackers  Facebook – Real-time Communication / Social Graph / Credits (payment platform)  Skype – VoIP (Voice-over-IP) / Video Calling  Zynga – Virtual Goods / Offers (Reward-Driven Marketing)  Twitter – One-to-Many Real-Time Broadcast  OpenTable / Yelp – Location-Aware Mobile Services  Hulu – Streaming Content  Gilt / One Kings Lane / Rue La La – Time-based ‘Flash’ Sales  Groupon – Social Group Buying  Tapulous / Digital Chocolate / Ngmoco:) – Social / Mobile Gaming 22

Unusually High Level of Global Innovation – Facebook & Tencent Learning From Each Other’s Playbooks… Facebook Tencent  Largest Social Network in English-Speaking  Largest Social Network in China – 523MM Countries – 519MM visitors, +69% Y/Y in 4/10 active IM users, +39% Y/Y in CQ1  Real Identity – Sharing among real-world  Virtual Identity – $1.4B virtual goods revenue friends / pictures / events (from users customizing their avatars / purchasing game items…) in 2009, +94% Y/Y Real pictures & real names Virtual identity & customizable avatars Source: Facebook, comScore, Tencent. 23

Online Advertising – May Be Entering Golden Age, Finally 24

Media Time Spent vs. Ad Spend Still Out of Whack Internet / Mobile (upside…) vs. Newspaper / Magazine / TV (downside…) % of Time Spent in Media vs. % of Advertising Spending, USA 2009 50% Time Spent Ad Spend % of Total Media Consumption Time 40% 39% or Advertising Spending 30% 31% 28% 26% ~$50B 20% Global Opportunity 16% 10% 12% 13% 9% 0% Print Radio TV Internet Note: Time spent data per NA Technographics (2009), ad spend data per VSS, Internet advertising opportunity assumes online ad spend share matches time spent share, per Yahoo!. Source: Yahoo! Investor Day, 5/10. 25

Average Online CPMs = Still Well Below Other Media, Illustrating Upside Potential Advertising Cost per Thousand Impressions by Medium, 2009 / 2010 Broadcast TV Cable TV Syndication TV Radio Magazine Newspaper Out-of-Home Internet CPM <$2 $6 $10 $14 $18 $22 $26 $30 $34 >$40 Denotes average CPM Note: all media measured per adult (not per household), based on 2009 / 2010 rates; low estimates for traditional media include advertisements aimed at mass market (no demo targeting); Average estimates for TV include 1) early am, 2) daytime, 3) early news, 4) primetime, and 5) late evening and are based on upfront pricing. Source: Media Dynamics, 26 comScore, Ben Swinburne, Morgan Stanley Research.

Google Paid Clicks Accelerating Showing Advertisers + Google Serving Better Results Google Key Operating Metrics, CQ1:08 – CQ1:10 CQ1:08 CQ2:08 CQ3:08 CQ4:08 CQ1:09 CQ2:09 CQ3:09 CQ4:09 CQ1:10 Net Revenue (ex. TAC) ($MM) $3,700 $3,893 $4,046 $4,218 $4,073 $4,070 $4,386 $4,953 $5,064 Y/Y Growth 46% 43% 34% 25% 10% 5% 8% 17% 24% EBITDA ($MM) $2,164 $2,242 $2,409 $2,532 $2,564 $2,544 $2,770 $3,122 $3,110 Margin (%) 58% 58% 60% 60% 63% 63% 63% 63% 61% Capital Expenditures ($MM) $842 $698 $452 $368 $263 $139 $186 $221 $239 % of Revenue 23% 18% 11% 9% 6% 3% 4% 4% 5% Gross Advertising Revenue ($MM) $5,087 $5,185 $5,352 $5,505 $5,331 $5,336 $5,757 $6,465 $6,475 Y/Y Growth 40% 35% 28% 16% 5% 3% 8% 17% 21% Paid Clicks (MM) 9,640 9,602 9,995 10,945 11,273 11,003 11,388 12,401 12,959 Y/Y Growth 20% 19% 18% 18% 17% 15% 14% 13% 15% Cost per Click ($) $0.53 $0.54 $0.54 $0.50 $0.47 $0.48 $0.51 $0.52 $0.50 Q/Q Growth 7% 2% -1% -6% -6% 3% 5% 3% -4% Note: TAC is Traffic Acquisition Cost. Source: Google, Morgan Stanley Research. 27

Yahoo! Display + Home Page Growth Accelerating Showing Online Targeting / Personalization Improving  Owned & Operated display advertising revenue +20% Y/Y to $444MM in CQ1:10  Post redesign (7/09), homepage time spent growth accelerated to +15% Y/Y in CQ4:09 from +8% in CQ4:08  32K customized homepages delivered every 5 minutes; 1MM variations per day Yahoo! Homepage Personalized Real-time information via search trends 3rd party to see what’s applications hot News from around the world and your neighborhood Source: Yahoo!, Morgan Stanley Research. 28

Facebook’s 500MM+ Users + Under-Monetized ‘Like’ Connections Offer Significant New Ad Opportunities # of People Who Like Equivalent TV Rank Top 20 Brands / Products This (Millions) Shows* TV CPM Range ($) 1 Texas Hold’em Poker (Zynga) 19.0 NCIS 2 Mafia Wars (Zynga) 12.3 The Good Wife 3 Facebook 9.5 Glee 4 Starbucks 7.4 Fringe ~$30 5 Coca-Cola 5.4 -- 6 YouTube (Google) 5.1 Parks & Recreation 7 Skittles (Mars) 4.7 Happy Town 8 Oreo (Kraft) 4.6 -- 9 Red Bull 4.1 -- 10 Windows Live Messenger (Microsoft) 4.1 -- ~$25 11 iTunes (Apple) 4.0 -- 12 Nutella (Ferrero) 3.9 Scrubs 13 Disney 3.5 Vampire Diaries 14 Victoria’s Secret (Limited Brands) 3.5 -- 15 Pringles (P&G) 3.3 -- 16 Adidas Originals (Adidas) 2.9 Dollhouse ~$20 17 Kinder Surprise (Ferrero) 2.7 Smallville 18 Ferrero Rocher (Ferrero) 2.7 -- 19 Converse 2.7 -- 20 iPod 2.7 -- Note: Top 20 brand / product pages ranked by # of people who opted in to ‘like’ the page, excludes ‘people’ (like Vin Diesel / Lady Gaga) and ‘activities’ (like ‘I ♥ Sleep’). Data as of 6/3/10. *Equivalent TV shows based on # of total viewers 29 during the 2009 – 2010 season. Source: Facebook, Nielsen Media Research.

Where are the Great Online Ads? Apple / Google / Yahoo! / Facebook / Others Say ‘Watch This Space!’ AdAge Top 25 Advertising Campaigns in Twentieth Century Rank Company Commercial Ad Agency Year 1 Volkswagen Think Small Doyle Dane Bernbach 1959 2 Coca-Cola The pause that refreshes D'Arcy Co. 1929 3 Marlboro The Marlboro Man Leo Burnett Co. 1955 4 Nike Just do it Wieden & Kennedy 1988 5 McDonald's You deserve a break today Needham, Harper & Steers 1971 6 DeBeers A diamond is forever N.W. Ayer & Son 1948 7 Absolut Vodka The Absolut Bottle TBWA 1981 8 Miller Lite Beer Tastes great, less filling McCann-Erickson Worldwide 1974 9 Clairol Does she...or doesn't she? Foote, Cone & Belding 1957 10 Avis We try harder Doyle Dane Bernbach 1963 11 Federal Express Fast talker Ally & Gargano 1982 12 Apple Computer 1984 Chiat/Day 1984 13 Alka-Seltzer Various ads Jack Tinker & Partners; Doyle Dane Bernbach; Wells Rich, Greene 1960s, 1970s 14 Pepsi-Cola Pepsi-Cola hits the spot Newell-Emmett Co. 1940s 15 Maxwell House Good to the last drop Ogilvy, Benson & Mather 1959 16 Ivory Soap 99 and 44/100% Pure Proctor & Gamble Co. 1882 17 American Express Do you know me? Ogilvy & Mather 1975 18 U.S. Army Be all that you can be N.W. Ayer & Son 1981 19 Anacin Fast, fast, fast relief Ted Bates & Co. 1952 20 Rolling Stone Perception. Reality. Fallon McElligott Rice 1985 21 Pepsi-Cola The Pepsi generation Batton, Barton, Durstine & Osborn 1964 22 Hathaway Shirts The man in the Hathaway shirt Hewitt, Ogilvy, Benson & Mather 1951 23 Burma-Shave Roadside signs in verse Allen Odell 1925 24 Burger King Have it your way BBDO 1973 25 Campbell Soup Mmm mm good BBDO 1930s Source: Advertising Age. 30

Japan Shows Potential for Mobile Advertising = Japan Mobile Advertising Revenue = $11 per User vs. $1 Six Years Ago Japan Mobile Advertising Revenue & Ad Revenue per User, 2003 - 2009 $1,200 $12 $11 Japan Mobile Advertising Revenue $10 $1,000 Japan Mobile Ad Revenue per User $10 Mobile Ad Revenue per User ($/year) Mobile Ad Revenue ($MM) $800 $8 $7 USA 2009 Mobile Ad Revenue = $330MM $600 $6 $5 $1,031 $4 $913 $400 $4 $621 $2 $200 $390 $2 $1 $288 $180 $100 $0 $0 2003 2004 2005 2006 2007 2008 2009 Note: Assume constant exchange rate 1USD = 100JPY. Source: Dentsu, Kelsey Group. 31

Online Commerce – Mobile Should Be Share Gain Accelerator 32

Amazon.com’s Revenue Acceleration + Share Gains are Powerful Amazon.com vs. US Retail Amazon.com E-Commerce Sales(1) Key Operating Metrics 50% CQ1:09 CQ2:09 CQ3:09 CQ4:09 CQ1:10 Revenue ($MM) $4,889 $4,651 $5,449 $9,519 $7,131 40% Y/Y Growth 18% 14% 28% 42% 46% Media Revenue ($MM) $2,723 $2,442 $2,929 $4,679 $3,430 30% Y/Y Growth 7% 1% 17% 29% 26% % of Total 56 53 54 49 48 Y/Y Growth EGM Revenue ($MM) $2,046 $2,069 $2,357 $4,609 $3,513 20% Y/Y Growth 38% 35% 44% 60% 72% % of Total 42 44 43 48 49 10% Active Customers (MM) 91 94 98 105 114 Y/Y Growth 15% 15% 17% 19% 25% 0% Revenue per Customer 55 50 57 94 65 Y/Y Growth 2% (1%) 10% 21% 19% -10% Active Sellers (000) 1,600 1,700 1,800 1,855 1,950 Y/Y Growth 23% 20% 24% 24% 22% -20% Total Units (MM) 255 243 267 423 357 Y/Y Growth 30% 28% 32% 37% 40% CQ1:03 CQ1:04 CQ1:05 CQ1:06 CQ1:07 CQ1:08 CQ1:09 Third-Party Units (MM) 82 73 83 118 111 U.S. Retail E-Commerce Sales Y/Y Growth 39% 32% 32% 42% 36% Amazon.com North America Revenue U.S. Total Retail Sales Kindle Books (000) 270 320 360 400 500 Note: (1) Adjusted for eBay by adding eBay US gross merchandise volume and subtracting eBay US transaction revenue; Source: Amazon.com (CQ4:09), US Dept. of Commerce (CQ3:09); EGM is Electronics and other General Merchandises; Revenue per active customers is based on average active customers during the quarter. Source: Amazon.com, DOC, Morgan Stanley Research. 33

China’s TaoBao = Supporting Impressive Momentum  190MM active users as of CQ1, up ~80% Y/Y (vs. 114MM for Amazon.com and 90MM for eBay).  $29B Gross Merchandise Volume in 2009, up 2x Y/Y, accounting for 1.5-2% of China’s overall retail sales.  ~50% of 2B total package deliveries in China in 2009. Source: Company reports, Richard Ji, Morgan Stanley Research. 34

Japan Shows Potential for Mobile Commerce = 19% (and Rising) of Rakuten’s CQ4:09 Online Commerce Revenue Derived from Mobile Rakuten’s Online Commerce Revenue, Desktop vs. Mobile, 2004-2009 CQ4:09 Y/Y Growth $1,200 Desktop eCommerce Revenue ($MM) Total Rakuten Mobile eCommerce Revenue ($MM) Online $1,000 Rakuten eCommerce Revenue ($MM) Commerce % Mobile Share of Total eCommerce 18% $800 Desktop $600 15% $400 Mobile $200 33% 18% 4% 7% 14% 16% 10% $0 C2004 C2005 C2006 C2007 C2008 C2009 Note: Rakuten Ichiba is Japan’s leading eCommerce company, eCommerce revenue excludes travel, includes books and auctions. Source: Company data, Nema Naoshi, Morgan Stanley Research. 35

Communications – Share Shift to Sharing 36

Communications – Social Networking > Email Usage… Global Users*, 11/06 – 12/09 Global Time Spent, 11/06 – 12/09 900 250 Social Networking Users Surpassed Email = 7/09 800 200 Global Minutes per Month (B) Social Networking Usage Social Surpassed Email = 11/07 700 Networking Global Users (MM) 150 600 100 Email 500 50 400 300 0 11/06 7/07 3/08 11/08 7/09 11/06 7/07 3/08 11/08 7/09 Note: Global users are monthly unique visitors, not total registered users. Source: comScore global, Morgan Stanley Research. 37

‘Cloud Computing’ – Consumer First, Enterprise Next 38

Consumers Have Been Clouding for Awhile… Enterprises Moving to the Cloud - Why Now?  Home Users Ahead of Enterprise Users - Quality of home based computing has been evolving at faster pace than enterprise computing for years and cloud- based connectivity has become so pervasive that enterprises are finally being forced to play catch up.  Consumers Expect Easy-to-Use 24x7 Connectivity and Want the Same at Work - Wireless device (smartphone / tablet) adoption has empowered consumers to expect (and demand) cloud-based high-speed wireless connectivity 24x7.  Recession-Spending Delays Helped Underlying Markets Develop - Recession-related technology spending delays from 2007 to 2009, in effect, allowed cloud-based services to evolve / develop / mature to levels that are more ‘enterprise-ready.’  Less Concern about Security Issues - Cloud-based security concerns have abated somewhat as enterprises realize the difference in risk profile between internal and external environments is lower than they once believed. 39

Technology – What’s Next… 40

Mobile Connectivity Drives New Ways to Do Old Things Faster / Better / Cheaper  More Connected – Real-time connectivity / 24x7 / in palm of hand…  More Affordable – Wi-Fi nearly ubiquitous in many developed markets…for many / 3G tiered pricing lowers adoption barrier…  Faster – Near-zero latency for boot-up / search / connect / pay...  Easier to Use – User Interface revolution + location awareness provide something for nearly everyone…  Fun to Use – Social / casual gaming / reward-driven marketing…  Access Nearly Everything – Music / video / documents / ‘stuff’ in cloud...  Longer Battery Life – Hours of continuous usage… 41

Tom Friedman Said “The World is Flat” It’s also increasingly in the palm of your hand… 42

Beyond Technology – It’s Complicated… 43

Stock Market = Often a Leading Indicator of Economic Growth Recent Equity Weakness Reflects EU Sovereign Debt / Euro Value / China Real Estate Concerns 250 2007 2008 2009 2010 200 Indexed Value (base = 100) 150 100 50 0 6/07 9/07 12/07 3/08 6/08 9/08 12/08 3/09 6/09 9/09 12/09 3/10 6/10 USA (S&P 500) Europe (MSCI EU) China (Shanghai SE Composite) Crude Oil (NYM $/bbl) Gold (NYM $/ozt) Note: all indices start at a value of 100 on 6/1/07; data as of 6/2/10; Source: FactSet. 44

Stock Market Volatility Implies Renewed Fear Volatility Index (VIX) Recently Spiked Well Above ‘Normal’ Chicago Board Options Exchange (CBOE) Volatility Index, 1990 – 2010 YTD 80 60 VIX Index Value (%) 20-Year 40 Average 20 0 1990 1992 1994 1996 1998 2000 2002 2004 2006 2008 Note: Data as of 6/10. VIX is a measure of implied volatility of S&P 500 index options. Source: FactSet. 45

Uniquely Challenging Times  Debt Levels – Many countries / consumers are over-levered…  European Union Challenges – Sovereign debt levels in Greece / Spain / Portugal / Ireland / Italy unsustainably high, Euro down 19% vs. US Dollar YTD…  China Real Estate Supply / Demand Imbalance – Urban home price to median income ratio at 8x (vs. USA’s peak of 5x in 2005-06)…  Military Incidents – North Korea vs. South Korea, Israel vs. Palestine, ‘War on Terror’…  Rise in Government Involvement – Regulation / taxation / fiscal expansion (economic stimulus) vs. fiscal tightening (austerity measures)…  Unnatural Disasters – BP oil spill, Stock Market ‘Flash Crash’… Note: Data & events as of 6/10. Source: Morgan Stanley. 46

Leverage Uber Alles – Average Net Debt as % of GDP for Top 25 Countries = 55% As % of Net Debt as % of GDP As % of 2009 Budget As % of 2009 2009 Net Debt World 05-09 2009 GDP World Surplus / World Gross Unemploy- Y/Y Rank Country Outstanding ($B) Y/Y Total 2009 2005 Change ($B) Y/Y Total Deficit ($B) Deficit ment Rate (pps) 1 Japan $9,149 12% 26% 181% 162% 19% $5,049 -5% 9% -960 33% 5% +1 2 Italy 2,434 0 7 116 106 11 2,090 -5 4 -0 -- 8 +1 3 Greece 374 8 1 111 99 12 338 -2 1 -27 1 9 +2 4 Belgium 454 0 1 98 92 6 461 -3 1 -1 0 8 +1 5 France 2,028 5 6 77 66 11 2,635 -2 5 -105 4 9 +2 6 Germany 2,423 1 7 75 68 7 3,235 -5 6 -16 1 7 +0 7 Austria 263 2 1 70 64 6 374 -4 1 -5 0 5 +1 8 India 854 -3 2 69 80 -12 1,243 6 2 31 -- -- -- 9 UK 1,444 3 4 66 42 24 2,198 -5 4 -49 2 7 +2 10 Canada 870 -5 3 66 70 -4 1,319 -3 2 44 -- 8 +2 11 Netherlands 503 -1 1 64 52 12 790 -4 1 4 -- 4 +1 12 Argentina 178 -7 1 59 59 0 301 1 1 14 -- -- -- 13 USA 7,811 23 23 55 37 17 14,266 -2 25 -1,438 50 9 +3 14 Poland 223 -11 1 53 47 6 423 2 1 26 -- -- -- 15 Spain 757 20 2 53 43 10 1,438 -4 2 -125 4 18 +7 16 Norway 187 -17 1 51 45 6 369 -2 1 38 -- 3 +1 17 Sweden 175 -5 1 44 51 -7 398 -4 1 9 -- 8 +2 18 Brazil 650 -6 2 44 44 0 1,482 0 3 40 -- -- -- 19 Switzerland 212 5 1 44 53 -9 484 -1 1 -10 0 4 +1 20 Denmark 125 7 0 40 38 3 308 -5 1 -8 0 3 +2 21 Turkey 219 -14 1 37 52 -15 594 -5 1 36 -- -- -- 22 Australia 309 -3 1 34 36 -3 920 1 2 8 -- 6 +1 23 Venezuela 95 11 0 27 27 0 353 -3 1 -9 0 -- -- 24 China 609 7 2 13 18 -5 4,758 9 8 -38 1 -- -- 25 Russia 92 -15 0 7 14 -7 1,255 -8 2 17 -- -- -- Top 1-25 $32,438 0% 94% 55% 52% 3% $47,081 -3% 81% $2,790 97% 7% +1 Global 34,632 8 100 68 66 2 57,937 -2 100 2,885 100 7 +2 Note: Net debt excludes intra-government holdings. Source: IMF, Business Intelligence. 47

America’s Biggest Challenge – Entitlement Spending is the Future? F1997 F2001 F2005 F2009 Revenue ($B) $1,579 $1,991 $2,154 $2,105 Entitlement Y/Y Growth Spending + Interest Payments vs. Revenue as % of GDP, 1980 – 2060E 9% -2% 15% -17% Individual Income Taxes $737 $994 $927 $915 1997 - 2009 % of Revenue 47% 50% 43% 43% Social Insurance Taxes $539 $694 $794 $891 % of Revenue 34% 35% 37% 42% Entitlement Corporate Income Taxes $182 $151 $278 $138 Revenue % of Revenue 12% 8% 13% 7% +65% Other $120 $152 $154 $161 % of Revenue 8% 8% 7% 8% Expense ($B) $1,601 $1,863 $2,472 $3,518 Entitlement Y/Y Growth 3% 4% 8% 18% Spending Entitlement $827 $969 $1,256 $1,779 % of Expense 52% 52% 51% 51% +115% Non-Defense Discretionary $228 $346 $497 $420 % of Expense 14% 19% 20% 12% "One-Time" Items -- -- -- $416 % of Expense -- -- -- 12% Defense $271 $305 $495 $661 % of Expense 17% 16% 20% 19% Net Interest on Public Debt $244 $206 $184 $187 % of Expense 15% 11% 7% 5% Profit / Loss ($B) -$22 $128 -$318 -$1,413 Profit Margin (%) -1% 6% -15% -67% Note: Federal fiscal year ends in September of each year. Entitlement programs include Social Security, Medicare, Medicaid, Unemployment Insurance and other federal aids on housing / nutrition…”One-time” items in F2009 includes net expenditures related to TARP (Troubled Asset Relief Program), government take-over of Fannie Mae & Freddie Mac and ARRA (American 48 Recovery & Reinvestment Act) programs. Source: White House Office of Management and Budget.

Disclosure Section… The information and opinions in Morgan Stanley Research were prepared by Morgan Stanley & Co. Incorporated, and/or Morgan Stanley C.T.V.M. S.A. As used in this disclosure section, "Morgan Stanley" includes Morgan Stanley & Co. Incorporated, Morgan Stanley C.T.V.M. S.A. and their affiliates as necessary. For important disclosures, stock price charts and equity rating histories regarding companies that are the subject of this report, please see the Morgan Stanley Research Disclosure Website at www.morganstanley.com/researchdisclosures, or contact your investment representative or Morgan Stanley Research at 1585 Broadway, (Attention: Research Management), New York, NY, 10036 USA. Analyst Certification The following analysts hereby certify that their views about the companies and their securities discussed in this report are accurately expressed and that they have not received and will not receive direct or indirect compensation in exchange for expressing specific recommendations or views in this report: Mary Meeker. Unless otherwise stated, the individuals listed on the cover page of this report are research analysts. Global Research Conflict Management Policy Morgan Stanley Research has been published in accordance with our conflict management policy, which is available at www.morganstanley.com/institutional/research/conflictpolicies. Important US Regulatory Disclosures on Subject Companies The following analyst or strategist (or a household member) owns securities (or related derivatives) in a company that he or she covers or recommends in Morgan Stanley Research: Mary Meeker - Amazon.com (common or preferred stock), eBay (common or preferred stock), Yahoo! (common or preferred stock). Morgan Stanley policy prohibits research analysts, strategists and research associates from investing in securities in their sub industry as defined by the Global Industry Classification Standard ("GICS," which was developed by and is the exclusive property of MSCI and S&P). Analysts may nevertheless own such securities to the extent acquired under a prior policy or in a merger, fund distribution or other involuntary acquisition. As of April 30, 2010, Morgan Stanley beneficially owned 1% or more of a class of common equity securities of the following companies covered in Morgan Stanley Research: Amazon.com, Blue Nile Inc, eBay, Google, GSI COMMERCE, Mercadolibre Inc., Netflix Inc, OpenTable Inc., Shutterfly Inc, Vistaprint N.V., WebMD Health Corp., Yahoo!. As of April 30, 2010, Morgan Stanley held a net long or short position of US$1 million or more of the debt securities of the following issuers covered in Morgan Stanley Research (including where guarantor of the securities): eBay, GSI COMMERCE, Yahoo!. Within the last 12 months, Morgan Stanley managed or co-managed a public offering (or 144A offering) of securities of Ancestry.com Inc., GSI COMMERCE, Netflix Inc. Within the last 12 months, Morgan Stanley has received compensation for investment banking services from Amazon.com, Ancestry.com Inc., eBay, Google, GSI COMMERCE, Netflix Inc. In the next 3 months, Morgan Stanley expects to receive or intends to seek compensation for investment banking services from Amazon.com, Ancestry.com Inc., Blue Nile Inc, Dice Holdings, Inc., Digital River Inc, drugstore.com, eBay, Google, GSI COMMERCE, Mercadolibre Inc., Netflix Inc, OpenTable Inc., TechTarget, Inc., Vistaprint N.V., WebMD Health Corp., Yahoo!. Within the last 12 months, Morgan Stanley has received compensation for products and services other than investment banking services from Amazon.com, eBay, Google. Within the last 12 months, Morgan Stanley has provided or is providing investment banking services to, or has an investment banking client relationship with, the following company: Amazon.com, Ancestry.com Inc., Blue Nile Inc, Dice Holdings, Inc., Digital River Inc, drugstore.com, eBay, Google, GSI COMMERCE, Mercadolibre Inc., Netflix Inc, OpenTable Inc., TechTarget, Inc., Vistaprint N.V., WebMD Health Corp., Yahoo!. Within the last 12 months, Morgan Stanley has either provided or is providing non-investment banking, securities-related services to and/or in the past has entered into an agreement to provide services or has a client relationship with the following company: Amazon.com, eBay, Google, Netflix Inc, OpenTable Inc.. 49

…Disclosure Section… An employee, director or consultant of Morgan Stanley is a director of WebMD Health Corp., Yahoo!. Morgan Stanley & Co. Incorporated makes a market in the securities of Amazon.com, Ancestry.com Inc., Blue Nile Inc, Dice Holdings, Inc., Digital River Inc, drugstore.com, eBay, Google, GSI COMMERCE, Mercadolibre Inc., Netflix Inc, Overstock.com Inc, Shutterfly Inc, TechTarget, Inc., Vistaprint N.V., WebMD Health Corp., Yahoo!. The equity research analysts or strategists principally responsible for the preparation of Morgan Stanley Research have received compensation based upon various factors, including quality of research, investor client feedback, stock picking, competitive factors, firm revenues and overall investment banking revenues. Morgan Stanley and its affiliates do business that relates to companies/instruments covered in Morgan Stanley Research, including market making, providing liquidity and specialized trading, risk arbitrage and other proprietary trading, fund management, commercial banking, extension of credit, investment services and investment banking. Morgan Stanley sells to and buys from customers the securities/instruments of companies covered in Morgan Stanley Research on a principal basis. Morgan Stanley may have a position in the debt of the Company or instruments discussed in this report. Certain disclosures listed above are also for compliance with applicable regulations in non-US jurisdictions. STOCK RATINGS Morgan Stanley uses a relative rating system using terms such as Overweight, Equal-weight, Not-Rated or Underweight (see definitions below). Morgan Stanley does not assign ratings of Buy, Hold or Sell to the stocks we cover. Overweight, Equal-weight, Not-Rated and Underweight are not the equivalent of buy, hold and sell. Investors should carefully read the definitions of all ratings used in Morgan Stanley Research. In addition, since Morgan Stanley Research contains more complete information concerning the analyst's views, investors should carefully read Morgan Stanley Research, in its entirety, and not infer the contents from the rating alone. In any case, ratings (or research) should not be used or relied upon as investment advice. An investor's decision to buy or sell a stock should depend on individual circumstances (such as the investor's existing holdings) and other considerations. Global Stock Ratings Distribution (as of May 31, 2010) For disclosure purposes only (in accordance with NASD and NYSE requirements), we include the category headings of Buy, Hold, and Sell alongside our ratings of Overweight, Equal- weight, Not-Rated and Underweight. Morgan Stanley does not assign ratings of Buy, Hold or Sell to the stocks we cover. Overweight, Equal-weight, Not-Rated and Underweight are not the equivalent of buy, hold, and sell but represent recommended relative weightings (see definitions below). To satisfy regulatory requirements, we correspond Overweight, our most positive stock rating, with a buy recommendation; we correspond Equal-weight and Not-Rated to hold and Underweight to sell recommendations, respectively. Coverage Universe Investment Banking Clients (IBC) % of % of Rating Data include common stock and ADRs currently assigned ratings. An investor's decision to Stock Rating Category Count % of Total Count Total IBC Category buy or sell a stock should depend on individual circumstances (such as the investor's existing holdings) and other considerations. Investment Banking Clients are companies Overweight/Buy 1079 42% 358 42% 33% from whom Morgan Stanley received investment banking compensation in the last 12 months. Equal-weight/Hold 1111 44% 397 47% 36% Not-Rated/Hold 13 1% 3 0% 23% Underweight/Sell 349 14% 95 11% 27% Total 2,552 764 50

…Disclosure Section… Analyst Stock Ratings Overweight (O). The stock's total return is expected to exceed the average total return of the analyst's industry (or industry team's) coverage universe, on a risk-adjusted basis, over the next 12-18 months. Equal-weight (E). The stock's total return is expected to be in line with the average total return of the analyst's industry (or industry team's) coverage universe, on a risk-adjusted basis, over the next 12-18 months. Not-Rated (NR). Currently the analyst does not have adequate conviction about the stock's total return relative to the average total return of the analyst's industry (or industry team's) coverage universe, on a risk-adjusted basis, over the next 12-18 months. Underweight (U). The stock's total return is expected to be below the average total return of the analyst's industry (or industry team's) coverage universe, on a risk-adjusted basis, over the next 12-18 months. Unless otherwise specified, the time frame for price targets included in Morgan Stanley Research is 12 to 18 months. Analyst Industry Views Attractive (A): The analyst expects the performance of his or her industry coverage universe over the next 12-18 months to be attractive vs. the relevant broad market benchmark, as indicated below. In-Line (I): The analyst expects the performance of his or her industry coverage universe over the next 12-18 months to be in line with the relevant broad market benchmark, as indicated below. Cautious (C): The analyst views the performance of his or her industry coverage universe over the next 12-18 months with caution vs. the relevant broad market benchmark, as indicated below. Benchmarks for each region are as follows: North America - S&P 500; Latin America - relevant MSCI country index or MSCI Latin America Index; Europe - MSCI Europe; Japan - TOPIX; Asia - relevant MSCI country index. Important Disclosures for Morgan Stanley Smith Barney LLC Customers Citi Investment Research & Analysis (CIRA) research reports may be available about the companies or topics that are the subject of Morgan Stanley Research. Ask your Financial Advisor or use Research Center to view any available CIRA research reports in addition to Morgan Stanley research reports. Important disclosures regarding the relationship between the companies that are the subject of Morgan Stanley Research and Morgan Stanley Smith Barney LLC, Morgan Stanley and Citigroup Global Markets Inc. or any of their affiliates, are available on the Morgan Stanley Smith Barney disclosure website at www.morganstanleysmithbarney.com/researchdisclosures. For Morgan Stanley and Citigroup Global Markets, Inc. specific disclosures, you may refer to www.morganstanley.com/researchdisclosures and https://www.citigroupgeo.com/geopublic/Disclosures/index_a.html. Each Morgan Stanley Equity Research report is reviewed and approved on behalf of Morgan Stanley Smith Barney LLC. This review and approval is conducted by the same person who reviews the Equity Research report on behalf of Morgan Stanley. This could create a conflict of interest. 51

…Disclosure Section… Other Important Disclosures Morgan Stanley produces an equity research product called a "Tactical Idea." Views contained in a "Tactical Idea" on a particular stock may be contrary to the recommendations or views expressed in research on the same stock. This may be the result of differing time horizons, methodologies, market events, or other factors. For all research available on a particular stock, please contact your sales representative or go to Client Link at www.morganstanley.com. For a discussion, if applicable, of the valuation methods and the risks related to any price targets, please refer to the latest relevant published research on these stocks. Morgan Stanley Research does not provide individually tailored investment advice. Morgan Stanley Research has been prepared without regard to the individual financial circumstances and objectives of persons who receive it. 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Internet Trends 2010 by Morgan Stanley Research

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