Litany of Unfinished Business
Upcoming SlideShare
Loading in...5
×
 

Litany of Unfinished Business

on

  • 2,047 views

Speaker:

Speaker:

Robert Stephens
CTO of Best Buy
Founder of The Geek Squad

Statistics

Views

Total Views
2,047
Views on SlideShare
2,030
Embed Views
17

Actions

Likes
0
Downloads
4
Comments
0

3 Embeds 17

http://cmsummit.com 14
https://www.linkedin.com 2
http://www.cmsummit.com 1

Accessibility

Categories

Upload Details

Uploaded via as Microsoft PowerPoint

Usage Rights

© All Rights Reserved

Report content

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
  • Full Name Full Name Comment goes here.
    Are you sure you want to
    Your message goes here
    Processing…
Post Comment
Edit your comment
  • Human search engine

Litany of Unfinished Business Litany of Unfinished Business Presentation Transcript

  • A litany of unfinished business
  • Robert Stephens Chief Technology Officer Best Buy Founder The Geek Squad
  • #fmsignal
  • robertstephens.com @rstephens
  •  
  •  
  •  
  •  
  •  
  •  
  •  
  •  
  •  
  •  
  •  
  •  
  •  
  •  
  • +
  •  
  •  
  •  
  •  
  •  
  •  
  •  
  •  
  •  
  •  
  •  
  •  
  •  
  •  
  •  
  •  
  •  
  •  
  •  
  •  
  •  
  •  
  •  
  •  
  •  
  •  
  •  
  •  
  •  
  •  
  •  
  •  
  •  
  •  
  •  
  • B.Y.O.D.
  •  
  • What if Google built a retail store? ?
  • Google Best Buy Search results Wide assortment Sponsored ads End caps PageRank (Algorithm powered) BlueShirts (People powered)
  •  
  • Example: Assessing for curiosity 10
    • When I'm talking to someone who is different than me, I:
      • like to learn about them.
      • like to tell them about myself.
      • try not to ask too many questions.
      • like to offer my perspective.
      • make sure not to offend them.
    • Which of the following statements do you agree with the MOST?
      • I am always looking for new and better ways to do my job while I am working.
      • I often think of things in my free time that might help me do my job better.
      • Most jobs are already designed in a way that they cannot really be improved.
      • Even if the way a job is done could be improved, management probably wouldn’t change it.
      • I don’t like to think about how to do a job better, I just do the job.
    • When I meet a new person, I:
      • am interested in learning about him or her.
      • tell him or her about myself.
      • lead the conversation.
      • avoid personal discussions.
      • let him or her take the lead in conversation.
  • Example: Assessing for curiosity
    • When it comes to solving problems, what I enjoy the MOST is:
      • learning and growing during the process.
      • finding a solution that meets everyone's needs.
      • working in partnership with others.
      • finding the cause of the problem.
      • when the problem is solved.
    • Other people's thoughts and feelings are interesting to me.
      • Strongly Agree
      • Agree
      • Neutral
      • Disagree
      • Strongly Disagree
    • I like to listen in on other people's conversations.
      • Strongly Agree
      • Agree
      • Neutral
      • Disagree
      • Strongly Disagree
    11
  • What we’re creating…
    • Realistic job preview (RJP)
    • Job application
    • Pre-employment assessment (APT)
    • Phone screen
    • 1 st structured interview with AM/Supervisor
    • 2 nd structured interview with GM
    • Drug screen, background check
    15
  •  
  •  
  •  
  •  
  •  
  •  
  •  
  •  
  •  
  •  
  •  
  •  
  •