Litany of Unfinished Business
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Litany of Unfinished Business

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Robert Stephens
CTO of Best Buy
Founder of The Geek Squad

More in: Business , Technology
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  • 1. A litany of unfinished business
  • 2. Robert Stephens Chief Technology Officer Best Buy Founder The Geek Squad
  • 3. #fmsignal
  • 4. robertstephens.com @rstephens
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  • 55. B.Y.O.D.
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  • 57. What if Google built a retail store? ?
  • 58. Google Best Buy Search results Wide assortment Sponsored ads End caps PageRank (Algorithm powered) BlueShirts (People powered)
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  • 60. Example: Assessing for curiosity 10
    • When I'm talking to someone who is different than me, I:
      • like to learn about them.
      • like to tell them about myself.
      • try not to ask too many questions.
      • like to offer my perspective.
      • make sure not to offend them.
    • Which of the following statements do you agree with the MOST?
      • I am always looking for new and better ways to do my job while I am working.
      • I often think of things in my free time that might help me do my job better.
      • Most jobs are already designed in a way that they cannot really be improved.
      • Even if the way a job is done could be improved, management probably wouldn’t change it.
      • I don’t like to think about how to do a job better, I just do the job.
    • When I meet a new person, I:
      • am interested in learning about him or her.
      • tell him or her about myself.
      • lead the conversation.
      • avoid personal discussions.
      • let him or her take the lead in conversation.
  • 61. Example: Assessing for curiosity
    • When it comes to solving problems, what I enjoy the MOST is:
      • learning and growing during the process.
      • finding a solution that meets everyone's needs.
      • working in partnership with others.
      • finding the cause of the problem.
      • when the problem is solved.
    • Other people's thoughts and feelings are interesting to me.
      • Strongly Agree
      • Agree
      • Neutral
      • Disagree
      • Strongly Disagree
    • I like to listen in on other people's conversations.
      • Strongly Agree
      • Agree
      • Neutral
      • Disagree
      • Strongly Disagree
    11
  • 62. What we’re creating…
    • Realistic job preview (RJP)
    • Job application
    • Pre-employment assessment (APT)
    • Phone screen
    • 1 st structured interview with AM/Supervisor
    • 2 nd structured interview with GM
    • Drug screen, background check
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