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Litany of Unfinished Business
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Litany of Unfinished Business

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Robert Stephens
CTO of Best Buy
Founder of The Geek Squad

Published in: Business, Technology

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  • Human search engine
  • Transcript

    • 1. A litany of unfinished business
    • 2. Robert Stephens Chief Technology Officer Best Buy Founder The Geek Squad
    • 3. #fmsignal
    • 4. robertstephens.com @rstephens
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    • 55. B.Y.O.D.
    • 56.  
    • 57. What if Google built a retail store? ?
    • 58. Google Best Buy Search results Wide assortment Sponsored ads End caps PageRank (Algorithm powered) BlueShirts (People powered)
    • 59.  
    • 60. Example: Assessing for curiosity 10
      • When I'm talking to someone who is different than me, I:
        • like to learn about them.
        • like to tell them about myself.
        • try not to ask too many questions.
        • like to offer my perspective.
        • make sure not to offend them.
      • Which of the following statements do you agree with the MOST?
        • I am always looking for new and better ways to do my job while I am working.
        • I often think of things in my free time that might help me do my job better.
        • Most jobs are already designed in a way that they cannot really be improved.
        • Even if the way a job is done could be improved, management probably wouldn’t change it.
        • I don’t like to think about how to do a job better, I just do the job.
      • When I meet a new person, I:
        • am interested in learning about him or her.
        • tell him or her about myself.
        • lead the conversation.
        • avoid personal discussions.
        • let him or her take the lead in conversation.
    • 61. Example: Assessing for curiosity
      • When it comes to solving problems, what I enjoy the MOST is:
        • learning and growing during the process.
        • finding a solution that meets everyone's needs.
        • working in partnership with others.
        • finding the cause of the problem.
        • when the problem is solved.
      • Other people's thoughts and feelings are interesting to me.
        • Strongly Agree
        • Agree
        • Neutral
        • Disagree
        • Strongly Disagree
      • I like to listen in on other people's conversations.
        • Strongly Agree
        • Agree
        • Neutral
        • Disagree
        • Strongly Disagree
      11
    • 62. What we’re creating…
      • Realistic job preview (RJP)
      • Job application
      • Pre-employment assessment (APT)
      • Phone screen
      • 1 st structured interview with AM/Supervisor
      • 2 nd structured interview with GM
      • Drug screen, background check
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