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A litany of unfinished business
Robert Stephens Chief Technology Officer  Best Buy Founder The Geek Squad
#fmsignal
robertstephens.com @rstephens
 
 
 
 
 
 
 
 
 
 
 
 
 
 
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B.Y.O.D.
 
What if Google built a retail store? ?
Google Best Buy Search results Wide assortment Sponsored ads End caps PageRank (Algorithm powered) BlueShirts (People powe...
 
Example: Assessing for curiosity 10 <ul><li>When I'm talking to someone who is different than me, I: </li></ul><ul><ul><li...
Example: Assessing for curiosity <ul><li>When it comes to solving problems, what I enjoy the MOST is: </li></ul><ul><ul><l...
What we’re creating… <ul><li>Realistic job preview (RJP) </li></ul><ul><li>Job application </li></ul><ul><li>Pre-employmen...
 
 
 
 
 
 
 
 
 
 
 
 
 
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Litany of Unfinished Business

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Robert Stephens
CTO of Best Buy
Founder of The Geek Squad

Published in: Business, Technology
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  • Transcript of "Litany of Unfinished Business"

    1. 1. A litany of unfinished business
    2. 2. Robert Stephens Chief Technology Officer Best Buy Founder The Geek Squad
    3. 3. #fmsignal
    4. 4. robertstephens.com @rstephens
    5. 19. +
    6. 55. B.Y.O.D.
    7. 57. What if Google built a retail store? ?
    8. 58. Google Best Buy Search results Wide assortment Sponsored ads End caps PageRank (Algorithm powered) BlueShirts (People powered)
    9. 60. Example: Assessing for curiosity 10 <ul><li>When I'm talking to someone who is different than me, I: </li></ul><ul><ul><li>like to learn about them. </li></ul></ul><ul><ul><li>like to tell them about myself. </li></ul></ul><ul><ul><li>try not to ask too many questions. </li></ul></ul><ul><ul><li>like to offer my perspective. </li></ul></ul><ul><ul><li>make sure not to offend them. </li></ul></ul><ul><li>Which of the following statements do you agree with the MOST? </li></ul><ul><ul><li>I am always looking for new and better ways to do my job while I am working. </li></ul></ul><ul><ul><li>I often think of things in my free time that might help me do my job better. </li></ul></ul><ul><ul><li>Most jobs are already designed in a way that they cannot really be improved. </li></ul></ul><ul><ul><li>Even if the way a job is done could be improved, management probably wouldn’t change it. </li></ul></ul><ul><ul><li>I don’t like to think about how to do a job better, I just do the job. </li></ul></ul><ul><li>When I meet a new person, I: </li></ul><ul><ul><li>am interested in learning about him or her. </li></ul></ul><ul><ul><li>tell him or her about myself. </li></ul></ul><ul><ul><li>lead the conversation. </li></ul></ul><ul><ul><li>avoid personal discussions. </li></ul></ul><ul><ul><li>let him or her take the lead in conversation. </li></ul></ul>
    10. 61. Example: Assessing for curiosity <ul><li>When it comes to solving problems, what I enjoy the MOST is: </li></ul><ul><ul><li>learning and growing during the process. </li></ul></ul><ul><ul><li>finding a solution that meets everyone's needs. </li></ul></ul><ul><ul><li>working in partnership with others. </li></ul></ul><ul><ul><li>finding the cause of the problem. </li></ul></ul><ul><ul><li>when the problem is solved. </li></ul></ul><ul><li>Other people's thoughts and feelings are interesting to me. </li></ul><ul><ul><li>Strongly Agree </li></ul></ul><ul><ul><li>Agree </li></ul></ul><ul><ul><li>Neutral </li></ul></ul><ul><ul><li>Disagree </li></ul></ul><ul><ul><li>Strongly Disagree </li></ul></ul><ul><li>I like to listen in on other people's conversations. </li></ul><ul><ul><li>Strongly Agree </li></ul></ul><ul><ul><li>Agree </li></ul></ul><ul><ul><li>Neutral </li></ul></ul><ul><ul><li>Disagree </li></ul></ul><ul><ul><li>Strongly Disagree </li></ul></ul>11
    11. 62. What we’re creating… <ul><li>Realistic job preview (RJP) </li></ul><ul><li>Job application </li></ul><ul><li>Pre-employment assessment (APT) </li></ul><ul><li>Phone screen </li></ul><ul><li>1 st structured interview with AM/Supervisor </li></ul><ul><li>2 nd structured interview with GM </li></ul><ul><li>Drug screen, background check </li></ul>15
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