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Litany of Unfinished Business
Litany of Unfinished Business
Litany of Unfinished Business
Litany of Unfinished Business
Litany of Unfinished Business
Litany of Unfinished Business
Litany of Unfinished Business
Litany of Unfinished Business
Litany of Unfinished Business
Litany of Unfinished Business
Litany of Unfinished Business
Litany of Unfinished Business
Litany of Unfinished Business
Litany of Unfinished Business
Litany of Unfinished Business
Litany of Unfinished Business
Litany of Unfinished Business
Litany of Unfinished Business
Litany of Unfinished Business
Litany of Unfinished Business
Litany of Unfinished Business
Litany of Unfinished Business
Litany of Unfinished Business
Litany of Unfinished Business
Litany of Unfinished Business
Litany of Unfinished Business
Litany of Unfinished Business
Litany of Unfinished Business
Litany of Unfinished Business
Litany of Unfinished Business
Litany of Unfinished Business
Litany of Unfinished Business
Litany of Unfinished Business
Litany of Unfinished Business
Litany of Unfinished Business
Litany of Unfinished Business
Litany of Unfinished Business
Litany of Unfinished Business
Litany of Unfinished Business
Litany of Unfinished Business
Litany of Unfinished Business
Litany of Unfinished Business
Litany of Unfinished Business
Litany of Unfinished Business
Litany of Unfinished Business
Litany of Unfinished Business
Litany of Unfinished Business
Litany of Unfinished Business
Litany of Unfinished Business
Litany of Unfinished Business
Litany of Unfinished Business
Litany of Unfinished Business
Litany of Unfinished Business
Litany of Unfinished Business
Litany of Unfinished Business
Litany of Unfinished Business
Litany of Unfinished Business
Litany of Unfinished Business
Litany of Unfinished Business
Litany of Unfinished Business
Litany of Unfinished Business
Litany of Unfinished Business
Litany of Unfinished Business
Litany of Unfinished Business
Litany of Unfinished Business
Litany of Unfinished Business
Litany of Unfinished Business
Litany of Unfinished Business
Litany of Unfinished Business
Litany of Unfinished Business
Litany of Unfinished Business
Litany of Unfinished Business
Litany of Unfinished Business
Litany of Unfinished Business
Litany of Unfinished Business
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Litany of Unfinished Business

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Speaker:

Robert Stephens
CTO of Best Buy
Founder of The Geek Squad

Published in: Business, Technology
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  • Human search engine
  • Transcript

    • 1. A litany of unfinished business
    • 2. Robert Stephens Chief Technology Officer Best Buy Founder The Geek Squad
    • 3. #fmsignal
    • 4. robertstephens.com @rstephens
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    • 55. B.Y.O.D.
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    • 57. What if Google built a retail store? ?
    • 58. Google Best Buy Search results Wide assortment Sponsored ads End caps PageRank (Algorithm powered) BlueShirts (People powered)
    • 59.  
    • 60. Example: Assessing for curiosity 10 <ul><li>When I'm talking to someone who is different than me, I: </li></ul><ul><ul><li>like to learn about them. </li></ul></ul><ul><ul><li>like to tell them about myself. </li></ul></ul><ul><ul><li>try not to ask too many questions. </li></ul></ul><ul><ul><li>like to offer my perspective. </li></ul></ul><ul><ul><li>make sure not to offend them. </li></ul></ul><ul><li>Which of the following statements do you agree with the MOST? </li></ul><ul><ul><li>I am always looking for new and better ways to do my job while I am working. </li></ul></ul><ul><ul><li>I often think of things in my free time that might help me do my job better. </li></ul></ul><ul><ul><li>Most jobs are already designed in a way that they cannot really be improved. </li></ul></ul><ul><ul><li>Even if the way a job is done could be improved, management probably wouldn’t change it. </li></ul></ul><ul><ul><li>I don’t like to think about how to do a job better, I just do the job. </li></ul></ul><ul><li>When I meet a new person, I: </li></ul><ul><ul><li>am interested in learning about him or her. </li></ul></ul><ul><ul><li>tell him or her about myself. </li></ul></ul><ul><ul><li>lead the conversation. </li></ul></ul><ul><ul><li>avoid personal discussions. </li></ul></ul><ul><ul><li>let him or her take the lead in conversation. </li></ul></ul>
    • 61. Example: Assessing for curiosity <ul><li>When it comes to solving problems, what I enjoy the MOST is: </li></ul><ul><ul><li>learning and growing during the process. </li></ul></ul><ul><ul><li>finding a solution that meets everyone's needs. </li></ul></ul><ul><ul><li>working in partnership with others. </li></ul></ul><ul><ul><li>finding the cause of the problem. </li></ul></ul><ul><ul><li>when the problem is solved. </li></ul></ul><ul><li>Other people's thoughts and feelings are interesting to me. </li></ul><ul><ul><li>Strongly Agree </li></ul></ul><ul><ul><li>Agree </li></ul></ul><ul><ul><li>Neutral </li></ul></ul><ul><ul><li>Disagree </li></ul></ul><ul><ul><li>Strongly Disagree </li></ul></ul><ul><li>I like to listen in on other people's conversations. </li></ul><ul><ul><li>Strongly Agree </li></ul></ul><ul><ul><li>Agree </li></ul></ul><ul><ul><li>Neutral </li></ul></ul><ul><ul><li>Disagree </li></ul></ul><ul><ul><li>Strongly Disagree </li></ul></ul>11
    • 62. What we’re creating… <ul><li>Realistic job preview (RJP) </li></ul><ul><li>Job application </li></ul><ul><li>Pre-employment assessment (APT) </li></ul><ul><li>Phone screen </li></ul><ul><li>1 st structured interview with AM/Supervisor </li></ul><ul><li>2 nd structured interview with GM </li></ul><ul><li>Drug screen, background check </li></ul>15
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