1. March 2011 Norfolk Branch Newsletter 02 Inside NewsDeskLean Times Call for Lean Lean Project Management EventMeasures 2011 Events ListThe Lean Project Management event on 16 March Delivering Norfolks Economic Growth2011 proved immensely popular; so much so that we Introducing Your Committee – Part Twowere forced to close the event to new bookings aweek before the event as the room was filled to its Feedbackmaximum capacity. Your Norfolk Branch on Social Media The New Anglia Local Enterprise Partnership powerful tools and ideas to bring back to our workplaces. Lean, we were told, is about building a culture in which the abilities off staff are fully used and continuous improvement is embedded into the organisation. CMI Norfolk Branch Chairman, Richard Mills, and CIHT Chairman, Martin Doughty, introducing the eventIn the current economic climate all managers are strivingto become more efficient and it was therefore nosurprise that our Lean Project Management event Our presenters in front of a packed room of around sixty peopleproved to be very timely and pertinent to our members. It’s a common misconception that Lean techniques areOur presenters, David Butcher and Stephen Pearson applicable only to manufacturing with the example ofprovided a very informative and lively presentation that Toyota (who actually refer to Lean as the ‘Toyota Way’)gave us all food for thought and armed us with a few being perhaps the most frequently cited.
2. Our Lean event was a joint presentation in associationwith the Chartered Institution of Highways & 2011 Events ListTransportation (CIHT) and some of the successfulexamples of Lean implementation provided during the Following the resounding success of our Leanpresentation were from within this sector. Project Management event on 16 March we are sure that you’ll want to come along to our other 2011Our presenters gave a vivid example of the potential events!benefits to be gained from Lean. Mott MacDonaldworked with the Highways Agency to develop its own in-house Lean capability. Subsequently, as a result of 21 June 2011implementing Lean, the Agency has realised £10 in The Tao of Everestbenefits for every £1 invested in Lean! Speaker: Ian Woodall Venue: Thomas Paine Study Centre, UEA Stephen Pearson (left) and David Butcher during the presentationOur presenters went on to provide an overview of someof the Lean techniques that attendees could actuallytake away and implement immediately. There were very Ian Woodall (front right) with expedition patron Nelson Mandelafew people leaving the room without the name TIMWOODS going around their heads…………TIM WOODS This event promises to be an event to remember.being an acronym for the ‘eight wastes’ that prevent Attendees at previous presentations by Ian have comestreamlining: away in awe at Ian’s sheer determination, courage and motivational skills.• Transport (of materials, equipment)• Inventory (overstocking, understocking, or damage of Ian was born in England, but then spent twenty-two materials) years in South Africa, before returning to the UK.• Motion (Design of material flow) Between 1996 and 2007 Ian conceived, planned and led• Waiting (e.g. waiting for signatures) five expeditions to Mount Everest, reaching the summit• Over-processing (handling something more times on two occasions. than is necessary)• Overproduction (creating a system which produces Before embarking on his Everest expeditions Ian worked too many items) as a school teacher, a catering manager, an internal• Defects (e.g. production defects through any means) auditor, as well as serving as an officer in the British• Skills (training to ensure that the others can be found Army. and eliminated) Using his powers of emotional storytelling, Ian brings theA copy of the slide presentation used at the event, triumphs and tragedies of climbing Mount Everestphotographs and brief summary has been loaded onto directly to his audience, showing how the insights gainedthe CMI website and can be accessed via the following on the mountain can reinforce the principles of Personallink: http://bit.ly/egGGJ0. Inspiration and Practical Leadership.Peter J Elliott MBA., CMgr., MCMI A stirring and inspiring evening from which we can allNorfolk Branch Secretary learn is promised. You can book for this event via theemail: firstname.lastname@example.org following link: http://bit.ly/hHM1YT.
3. 14 July 2011 Delivering NorfolksDisaster/Continuity Planning Economic Growth -Speakers: Adrian Gaskell & Bob Darts Business Leaders & NorfolkVenue: Thomas Paine Study Centre, UEADisasters, natural or man made are, unfortunately, MPs Debate’becoming more frequent (think of flooding, fire, adverse Your local Branch was represented at the recentweather patterns and, yes, terrorism). Adi Gaskell is ‘Delivering Norfolks Economic Growth - BusinessContent and Communities Manager at the Chartered Leaders & Norfolk MPs Debate’ organised by the NorfolkManagement Institute and will present on the subject of Chamber of Commerce. The event was introduced bycontinuity planning and how you can mitigate the Caroline Williams, Chief Executive of the Norfolkdamage to your business if it were to experience a Chamber of Commerce.disaster of any kind. An initial presentation was given by Mark Phillips,Bob Darts is a Counter Terrorism Security Advisor Deputy Managing Director of National Express East(CTSA) for Norfolk Constabulary. Bob will provide details Anglia who painted an upbeat picture of theon how you, as a manager or business owner, can improvements in train services in East Anglia and forreduce the risk of terrorist attack and how to minimise further development in the short to medium term.the effects if the worse were to happen. This was followed by an update on the New Anglia LocalThis promises to be an event that could save your Enterprise Partnership (NALEP) by Peter Barry, Jointbusiness if you put into practice the advice you will Chair of NALEP who provided a synopsis on thereceive – one not to be missed. You can book for this development of the NALEP Business Plan. The Boardevent via the following link: http://bit.ly/dRRkwx. structure is taking shape and recruitment to the Board is anticipated to be complete by the end of April 2011. The Business Plan will be presented to the Board for formal adoption in April 2011. Further details in relation to NALEP appear later in this newsletter. There were a number of interesting questions posed by the room to a panel of 8 MPs: Brandon Lewis, Chloe Smith, Elizabeth Truss, George Freeman, Henry Bellingham, Norman Lamb, Richard Bacon and Simon Wright (Keith Simpson was unable to attend due to a family bereavement).15 September 2011Alternative Presentation SkillsSpeakers: Terry Kendrick & Richard MillsVenue: To be confirmedHow many of us have sat through long boringPowerPoint presentations thinking that there must be a Norfolk North MP Chloë Smith picturedbetter way? Terry and Richard will provide us with some with Prime Minister David Camerontips on how to enliven our presentations usingalternative methods. Learn how to capture your The formal debate session was followed by round tableaudiences and keep them entertained throughout your discussions with MPs when individuals were able topresentations. pose questions, for which there was inadequate time during the main debate, direct to specific MPs. A full synopsis of the event is available on the CMIRemember, you can book any of the above events website and can be accessed via the following link:online at www.managers.org.uk/events or you can http://bit.ly/hPZtwE.contact email@example.com for furtherinformation.
4. AdvertisementFor further information contact Margaret at firstname.lastname@example.org or on 01603 502240Introducing Your Committee Part TwoLast month we introduced you to our Branch Chairman, Branch Data Manager and Branch Secretary. This monthwe’d like to introduce our Branch Treasurer and some of our other untitled (but very much appreciated!)committee members. Mark A Clayton, AAIA, AFA, FIAB, FFTA, MCMI, FIOD Mark is your Branch Treasurer. Mark is born and bred in Norfolk and began his career in a Professional Office which was to become KPMG, before moving into a Group Accountant role in the motor trade. He spent around 15 years in the motor industry, 12 of which were at Director level. He has subsequently held a number of FD and MD posts and worked as a Consultant. Mark is currently working as Finance Director of Broom Boats Ltd at Brundall near Norwich and as Principal of Mark Clayton Associates which provides business and management support services to SMEs in and around the Norwich area. Terry Kendrick Terry is MBA Programme Director at the University of East Anglia. Terrys specialities include; strategic marketing planning facilitation and training, strategic risk management, internet search techniques and competitive intelligence. In addition to being MBA Programme Director Terry is module organiser for the MSc course on Interactive Marketing and MBA modules in Strategic Risk Management and Management Consultancy Skills.
5. Margaret Wade. Margaret is a Director of Matrix Training Consultancy Ltd. and has been a Management Team Member for the CMI for ten years, Chair for 4 years. Established in April 2010, Matrix now has sixteen Associate Consultants, based across the UK, offering open and accredited Management Programmes from Level Three through to a BA Hons Degree in Leadership and Management.Your Feedback – Lean Project Management EventAt our events we always ask attendees to complete a feedback questionnaire to enable us to improve your experienceand to ensure that we are providing events that are relevant to you to help you to improve as a manager. Your valuablefeedback will be used to inform future events and presentations – thank you! Feedback Questionnaire Analysis 30 25 Number of Responses 20 Fully Good 15 Adequately Poorly 10 5 0 1 2 3 4 7 8 9 10 11 Question NumberThe questions were (and we do know the numbering on the forms has gone awry – this will be fixed):1. To what extent did the event meet your personal needs?2. Relevance of presentations?3. Quality of papers/publicity materials?4. Administration of the event?7. Overall opinion of the event?8. Quality of the venue?9. Quality of refreshments?10. Has the event provided you with any ideas or action you can implement (Y/N)?11. Would you recommend attending a branch event to a friend or colleague (Y/N)?
6. Your Feedback Newsletter 01 – and Our Response(s)In our first Newsletter we asked for your feedback and we’re pleased to say that you didn’t disappoint!We had a couple of people point out the gremlins that sneakily crept in and were to do with a certain Branch Secretaryattaching the draft version of the Newsletter to the email rather than the checked version but at least that proves you readit - apologies all!Secondly, we had a comment that the ‘Meet the Committee’ section wasn’t the easiest to read due to the page layout sowe’ve changed the format of the Newsletter a tad this time and, hopefully, you’ll find that it reads better this time around.We also had a number of comments regarding the cost and irregular frequency of CMI Norfolk Branch events. Werecognise that all CMI members pay a yearly membership subscription and that you want to feel that you are receivingvalue for money. In light of this we have reviewed how your Branch is run and have made what we believe to be anumber of positive changes: 1. We will be holding Branch Committee meetings regularly on the third Thursday of every month with effect from 17 March 2011. This will ensure that you can provide us with feedback in advance of meetings sure in the knowledge of when the meeting will take place. Members are also very welcome to come along to meetings. The one thing we would ask is that you email us at email@example.com by the second Thursday of the month if you have a specific item you’d like to raise to allow us to ensure that an Agenda item is created and time allowed for you. 2. As from February 2012 we will be holding events monthly on the first Thursday of every month. This will provide you, our members, with the certainty that something will be happening on the same day of every month at the same time and will allow you to put the dates into your diaries well in advance. We are already putting together a list of potential events for 2012 and would be delighted to hear your suggestions for possible topics – or perhaps you may know a potential speaker that may be interested in presenting? 3. After listening to your comments and reviewing Branch finances we have decided that all general monthly events will be FREE TO MEMBERS with effect from February 2012. This means that your membership subscription will buy you not only access to the many resources and benefits offered by the CMI via their website but will also provide you with multiple learning and networking opportunities throughout the year. We will be retaining a small charge for guests that will be waived if they sign up to join the CMI at the event. Initially, this will be for a trial period of one year but, if it proves successful, we’ll retain the policy going forward. In order for this to work we really will need your support at events so please come along and support your local Branch! 4. We will also be organising two ‘paid for’ events each year – one summer bash and a Christmas party. These will be rather more extravagant than our monthly events and will give everyone the chance to dress up and let their hair down. We’d love to hear your ideas as to what these events could look like: purely social, formal or informal, with or without speakers etc. Please do let us have your thoughts. 5. We are considering the possibility of holding occasional events or Committee meetings outside of Norwich; perhaps further afield such as King’s Lynn, Thetford or Great Yarmouth to make it easier for our widely spread membership to attend events/meetings. If you would be interested in events being held elsewhere in the County, please get in touch at firstname.lastname@example.org and, if demand is strong enough, we’ll look to put something on closer to youBecause we want to offer you best value and respond to your concerns by providing events free of charge, the Committeehas been looking at alternative ways to support the Branch. One of these is to offer advertisements in our Newsletters.The first of these appears in this month’s issue and we’d like to extend to our members the opportunity to support theNewsletter and Branch activities by advertising in the Newsletter or by sponsoring events. If you, or your business, wouldbe interested in providing support to your Branch in this way while also putting your message in front of over 900 locally-based practicing managers and business owners please contact us at email@example.com. Please note thatNewsletters also appear on the National CMI website and are available for all members and non-members to view.We very much hope that you will consider the changes we’ve outlined above to be positive and we’d very much valueyour thoughts and comments on the changes and our other proposals. Remember, this is YOUR Branch and we want toprovide you with what you want, so please get in touch with us at firstname.lastname@example.org and let us know ifwe’re heading in the right direction.
7. Your CMI Norfolk – Now Available Everywhere and Any TimeCMI Norfolk on Facebook CMI Norfolk on CMI ForumsYour Norfolk Branch Facebook Page, which provides Also, why not visit us on the CMI Website where weregular updates on events, local and national business have an active and lively discussion group with debatesnews and general discussions, can be found by clicking on current topics of interest, locally and nationally. Youon the link below: can reach our discussion pages direct at:‘Like’ us at: http://www.facebook.com/CMINorfolk http://www.managers.org.uk/norfolk. Here you’ll also find current and previous copies of Newsletters, details of forthcoming and past events andCMI Norfolk on LinkedIn copies of presentations, not to mention copious good ideas shared by other managers from a range ofYour Branch also has a LinkedIn Group which provides business sectors to help you to improve and develop asregular updates on events, local and national business a manager.news and general discussions. And remember, you can always contact us atJoin the Norfolk Branch LinkedIn Group by clicking email@example.com://linkd.in/hf3y6R. Advertisement You’re worried about the impact of climate change on your business … Q: do you… turn a blind eye? do different? A: do different ‐ do our MBA Strategic Carbon Management The business school runs a one year full‐time MBA Strategic Carbon Management (SCM) course in Norwich and a two year part‐time MBA SCM course from UEA London. Part‐time MBA Strategic Carbon Management ‐ UEA London Central London teaching near Liverpool Street Station Two‐year modular programme starting March 2011 and January 2012 Intensive 4‐day lecture blocks to minimise disruption to your work Organisation‐based consultancy projects Bursaries still available for 2011 as well as scholarships for 2012 To find out more about our Open Day, book a place or meet us in Norwich to discuss any aspect of our MBA programme, including scholarships, fees and payment plans, contact: Jane English MBA Co‐ordinator Norwich Business School University of East Anglia Norwich Norfolk NR4 7TJ Call +44(0)1603 591753 or email firstname.lastname@example.org www.carbonmba.com
8. of structural management but instead will be a dynamicNew Anglia Local Enterprise business led partnership involving equal representation from private and public sectors.Partnership (NALEP) We will bring together strong leaders from the businessIn June 2010 the coalition government announced the community and from local government. We will workopportunity for areas to develop Local Enterprise together with all parties to maximise opportunities andPartnerships (LEPs). These are to be partnerships growth and remove the barriers to sustainablebetween local authorities and businesses and are development and employment creation.expected to play a key role in promoting local economicdevelopment. The government wants LEPs to drive The Government approved the proposal for a Neweconomic growth across an economic area and to Anglia LEP in December 2010.provide a means for local authorities to work togetherwith business. At present, it’s difficult to see how local businesses can directly influence the NALEP. With this in mind a new forum has been established to communicate theThe government published a White Paper, ‘Local thoughts and concerns of business to the NALEP. Still inGrowth: realising every places potential’ in October an embryonic stage Anglia Community for Enterprise2010 which sets out the governments economic (ACE) has been created, initially by Phil Risby anddevelopment plans (see http://bit.ly/fFPPfT). Martin Lake of the Federation of Small Businesses, with the initial aim of communicating the thoughts andSince the announcement, local businesses, business concerns of business to the NALEP.forums and local authorities from Norfolk and Suffolkhave been working together and, in November 2010, The Norfolk Branch of the CMI is actively involved in the‘The New Anglia LEP’ (see http://bit.ly/dQYuKQ) was development of ACE and is providing input to its statedpublished. mission and objectives. We believe that it is imperative that the opinions of our members are heard and that theThe stated aims of the New Anglia LEP (NALEP) are: NALEP should be held accountable to local businesses for any decisions made going forward.The New Anglia LEP provides a unique and excitingopportunity to re-shape our economic landscape at a The NALEP is currently advertising for Board Memberschallenging time for the UK economy. We are very via the www.newanglia.co.uk. There is opportunity forpositive about the role we can play. our members to be considered for a place on the Board.We are uniquely placed to lead the country in meetingsome of its greatest challenges. These include theimpact of climate change and the provision of secure Chartered Managersupplies of energy and food.Our LEP will build on Norfolk and Suffolk’s leading Chartered Manager validates your personal impact andexpertise in environmental issues. It will make the area a effectiveness, it provides:world leader in green and low carbon business growth. Professional recognition and independentOur LEP will be a business led strategic organisation. It endorsement of your ability to deliver results,will bring together strong representation from the private translating your experience into somethingsector with the ‘best in local government’. This will employers understand;create a new partnership that will truly support a private A means of differentiation, setting you apart andsector jobs recovery. enhancing career prospects within and beyond your current role;Our LEP will work towards long term, sustainable An opportunity to understand yourself and theeconomic growth. It will remove barriers to enterprise way you work, and increase your confidence inand significantly improve the area’s business your abilities and personal strengths;environment. Parity with other Chartered professionals; Access to networks of like-minded individuals inOur LEP will be different from the old regional structure. similar leadership roles.Its core principle will focus on creating the best possibleenvironment for businesses to develop and innovate, Peter Elliott, Norfolk Branch Secretary, is a recentcreating prosperity and bringing global recognition to our addition to the growing ranks of Chartered Manager andkey business sectors. would be pleased to discuss the process involved and benefits of becoming Chartered to you and yourTo deliver our goals we fully recognise that a new type organisation. If you’d like further information email Peterof partnership is required. The LEP will not involve tiers at email@example.com.