Craft conference — uncomfortable ux 25apr14
Upcoming SlideShare
Loading in...5
×
 

Like this? Share it with your network

Share

Craft conference — uncomfortable ux 25apr14

on

  • 475 views

Title: Uncomfortable UX: making life difficult and improving your product  ...

Title: Uncomfortable UX: making life difficult and improving your product 

Description: No wireframe survives contact with the user. This is great for UX people, because it means our lives are never dull — but it also makes things complicated for developers who just want to get on and build something. While it can be uncomfortable to challenge a team’s assumptions about what you are building and who it’s for, it is absolutely worthwhile. In this session, I will talk about: 
* getting over the fear of putting something half-finished in front of users  
* how to get fast feedback from your users 
* different ways to involve your team in research 
* quick methods for communicating research findings
* some surprising ways that continuous feedback from users benefits everyone 

Statistics

Views

Total Views
475
Views on SlideShare
459
Embed Views
16

Actions

Likes
4
Downloads
2
Comments
0

2 Embeds 16

https://twitter.com 15
http://www.slideee.com 1

Accessibility

Upload Details

Uploaded via as Microsoft PowerPoint

Usage Rights

© All Rights Reserved

Report content

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
  • Full Name Full Name Comment goes here.
    Are you sure you want to
    Your message goes here
    Processing…
Post Comment
Edit your comment

Craft conference — uncomfortable ux 25apr14 Presentation Transcript

  • 1. Uncomfortable UX: making life difficult and improving your product Chris Atherton Senior UX Consultant Equal Experts @finiteattention
  • 2. pain in the ass
  • 3. GOV.UK
  • 4. usability of online visa forms
  • 5. no plan survives contact with the enemy — Field Marshall Helmuth von Moltke the Elder
  • 6. no wireframe survives contact with the user
  • 7. my mission: ants in your pants
  • 8. I want you to get UNCOMFORTABLE
  • 9. out of your comfort zone
  • 10. strong urge to make things better
  • 11. uncomfortable is where progress happens
  • 12. 1. uncomfortably fast research cycles
  • 13. test early, test often
  • 14. are you doing any usability testing with real people?
  • 15. are you testing in every development cycle?
  • 16. has the product you’re testing been released yet?
  • 17. test in every development cycle
  • 18. ...learn in every development cycle
  • 19. test early, test often test lightweight
  • 20. we went to language schools
  • 21. we used gotomeeting
  • 22. I went to Starbucks
  • 23. 2. uncomfortably unfinished product
  • 24. “it’s not ready to test yet”
  • 25. “what do we have that nobody’s seen?”
  • 26. consider ... how much authority you’re wearing
  • 27. ... they might need permission to criticise
  • 28. we used flat mockups
  • 29. sometimes we used comic sans
  • 30. users don’t care if it’s not finished
  • 31. 3. uncomfortable team involvement
  • 32. wireframing workshop
  • 33. “come with us and observe research”
  • 34. “come with us and take notes”
  • 35. “come with us and talk with our users”
  • 36. ‘bring your own device’ day
  • 37. solutions sessions
  • 38. 4. uncomfortable communication
  • 39. affinity sorts
  • 40. quick and dirty email summaries
  • 41. show video clips every cycle
  • 42. video clips should be EXCRUCIATING
  • 43. show, don’t tell
  • 44. inexpensive software
  • 45. clip libraries
  • 46. 5. uncomfortable personal growth
  • 47. take risks
  • 48. learn new skills
  • 49. challenge the client
  • 50. can’t complain nobody understands UX
  • 51. can’t dismiss users
  • 52. can’t dismiss usability
  • 53. may become MOTIVATED
  • 54. may have to start LIKING PEOPLE
  • 55. your mission: ants in their pants
  • 56. Katy Arnold @katyarnie Simon Bostock @i4_1 Clare Wilcockson @clarewilcockson Andy Kemp @kyndainverse Ed Horsford @edwardhorsford Equal Experts GOV.UK team