Community IT Innovators Webinar Series                 IT Governance                 Making Technology              Work f...
Webinar Tips• Ask questions  Post questions via chat  f• Interact  Respond to polls during webinar  ff• Focus  Avoid multi...
About Community IT InnovatorsCommunity IT Innovators partners with nonprofits to helpthem solve their strategic & day-to-d...
About the Presenter Johan Hammerstrom Vice President of Client Services Community IT Innovators johan@citidc.com 202-449-6...
What is it?              ISO-9000                    ITGI                     photo: Wikimedia Commons
What is it?The leadership and organizational structures and processes that ensure that the organization’s IT sustains and ...
What is it really?The essentials d organizational structures and processes that ensure that the organization’s IT sustains...
Why do you need it?    Without good governance,             IT cannot support          the MISSION
Why do you need it?             source: COBIT 5
Why do you need it? • Information is critical to            mission          • Information is an asset          • Technolo...
IT GovernanceThe essentials d organizational structures and processes that ensure that the organization’s IT sustains and ...
IT Governance essentials…    1. Leadership    2. Organizational Structures      (2a. IT Director/CIO)    3. Processes
COBIT Focus Areas               source: COBIT 4.1 Executive Summary
1. Strategic Alignment                     Business                      Goals   Requirements                            I...
1. Strategic Alignment                      Mission   Requirements                            Information                 ...
Mission        Requirements           IT Goals                            IT Processes•   Business Continuity•   Reporting...
Mission   IT Goals               InformationIT Processes               •   Outcome measurements               •   Performa...
Strategic Alignment is a dialogue                    Business                     Goals    Requirements                Inf...
…throughout the organization?                IT Goals               IT Process
COBIT 5          source: COBIT 5 Executive Summary
Strategic Alignment                                          Business                                           Goalsessen...
Framing thedialogue…
Key Decisions1. What resources are required?2. What risks are tolerable?3. What measurements are needed?
Required Resources  1.   Specific systems  2.   Support staff  3.   Training  4.   Hosting  5.   Infrastructure
Tolerable Risks  1.   Business Continuity  2.   Disaster Recovery  3.   RPO  4.   RTO  5.   Hacking threats  6.   Malware ...
Measurements Needed  1.   Reporting requirements  2.   Compliance requirements  3.   Management  4.   Performance metrics ...
Simple Risk Matrix             Tape        Availability   Hosted             Backup RTO         1-2 weeks   1 hr          ...
Simple Risk Matrix            Tape       Availability   Hosted            Backup Down for… 1-2 weeks   1 hr           n/a ...
Accountability
Value Delivery                                            Business                                             Goalsessent...
lifecycle                                           Key                                                  Decisions        ...
Accountability1. How will leadership know if IT is   delivering value?   a) Metrics?   b) Reports?2. Is responsibility cle...
In closing…     1. Start with Strategic Alignment     2. Create Dialogue around…        a) Resource Management        b) R...
Upcoming WebinarSept. 27: Technology FundingThinking Outside the BoxfdPresenters:fDavid Deal, CEOCommunity IT InnovatorsdD...
Next Steps• Connect with us - Twitter, Google+, Linkedin  and Facebook. http://www.citidc.com• Provide feedback – Short su...
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Community IT Innovators - IT Governance 083012

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In this webinar held on Aug. 30, 2012 from 12:30 to 1:30 pm EST, Johan Hammerstrom, Vice President of Client Services, talked about how to apply IT governance principles and practices to nonprofit organizations to help develop your IT strategy, manage your IT risk, and enable better business decisions through information.

Webinar Takeaways
1. Learn about the principles of IT Governance.
2. Learn how to apply the IT governance principles to better manage your service providers and IT Staff.
3. Learn how use IT governance "big questions" to enable discussion between your leadership and your IT staff

Published in: Technology, Business
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  • Roshani Does intro
  • Roshani Does housekeeping, then brief intro of Matt
  • Roshani Does housekeeping, then brief intro of Matt
  • Roshani Does housekeeping, then brief intro of Matt
  • Excerpted from COBIT frameworkReplaced Business Goals with MissionNot deliberate…assumptions get madeAssumptions get made because it is a difficult conversation
  • Excerpted from COBIT frameworkReplaced Business Goals with MissionNot deliberate…assumptions get madeAssumptions get made because it is a difficult conversation
  • Excerpted from COBIT frameworkReplaced Business Goals with MissionNot deliberate…assumptions get madeAssumptions get made because it is a difficult conversation“Just want it to work”…not enough
  • Can be simple processesMonthly meetingAd-hoc Technology CommitteeCan be more complicatedBoard CommitteeEtc.
  • Can be simple processesMonthly meetingAd-hoc Technology CommitteeCan be more complicatedBoard CommitteeEtc.
  • Community IT Innovators - IT Governance 083012

    1. 1. Community IT Innovators Webinar Series IT Governance Making Technology Work for Your Organization Johan Hammerstrom August 30, 2012
    2. 2. Webinar Tips• Ask questions Post questions via chat f• Interact Respond to polls during webinar ff• Focus Avoid multitasking. You may just miss the best part of the presentation : )
    3. 3. About Community IT InnovatorsCommunity IT Innovators partners with nonprofits to helpthem solve their strategic & day-to-day IT challenges.• Strategic – Proactive approach so you can make IT decisions that support your mission and grow with you• Collaborative – Team of over 40 staff who empower you to make informed IT choices• Invested – We are committed to supporting your mission, and take care of your IT network as if it were our own• Nonprofit focus - Worked with over 900 nonprofits since 1993
    4. 4. About the Presenter Johan Hammerstrom Vice President of Client Services Community IT Innovators johan@citidc.com 202-449-6710 @JohanCITI
    5. 5. What is it? ISO-9000 ITGI photo: Wikimedia Commons
    6. 6. What is it?The leadership and organizational structures and processes that ensure that the organization’s IT sustains and extends the organization’s strategies and objectives. ITGI, 2006
    7. 7. What is it really?The essentials d organizational structures and processes that ensure that the organization’s IT sustains and extends the organization’s strategies and mission. revised ITGI, 2012
    8. 8. Why do you need it? Without good governance, IT cannot support the MISSION
    9. 9. Why do you need it? source: COBIT 5
    10. 10. Why do you need it? • Information is critical to mission • Information is an asset • Technology is a significant investment • IT is complex
    11. 11. IT GovernanceThe essentials d organizational structures and processes that ensure that the organization’s IT sustains and extends the organization’s strategies and mission. revised ITGI, 2012
    12. 12. IT Governance essentials… 1. Leadership 2. Organizational Structures (2a. IT Director/CIO) 3. Processes
    13. 13. COBIT Focus Areas source: COBIT 4.1 Executive Summary
    14. 14. 1. Strategic Alignment Business Goals Requirements Information IT Goals IT Processes source: COBIT 4.1 Executive Summary
    15. 15. 1. Strategic Alignment Mission Requirements Information IT Goals IT Processes source: COBIT 4.1 Executive Summary
    16. 16. Mission Requirements IT Goals IT Processes• Business Continuity• Reporting• Compliance• Automation/efficiency• Remote access• Support• Culture• Cost
    17. 17. Mission IT Goals InformationIT Processes • Outcome measurements • Performance Metrics • Messaging systems • Website • Files • Databases • Internet Access
    18. 18. Strategic Alignment is a dialogue Business Goals Requirements Information IT Goals IT Processes
    19. 19. …throughout the organization? IT Goals IT Process
    20. 20. COBIT 5 source: COBIT 5 Executive Summary
    21. 21. Strategic Alignment Business Goalsessentials IT Goals IT Processes1. Leadership willing and able to have dialogue2. Organizational Structures that enable the conversation 2a. IT Director/CIO that owns it3. Processes that support it
    22. 22. Framing thedialogue…
    23. 23. Key Decisions1. What resources are required?2. What risks are tolerable?3. What measurements are needed?
    24. 24. Required Resources 1. Specific systems 2. Support staff 3. Training 4. Hosting 5. Infrastructure
    25. 25. Tolerable Risks 1. Business Continuity 2. Disaster Recovery 3. RPO 4. RTO 5. Hacking threats 6. Malware 7. Spam
    26. 26. Measurements Needed 1. Reporting requirements 2. Compliance requirements 3. Management 4. Performance metrics 5. Project status
    27. 27. Simple Risk Matrix Tape Availability Hosted Backup RTO 1-2 weeks 1 hr n/a RPO 1-7 days 15 min 1 day Retention 6 months 3 months 3 weeks Reports Custom Custom Limited Cost $10,000 $20,000 $15,000
    28. 28. Simple Risk Matrix Tape Availability Hosted Backup Down for… 1-2 weeks 1 hr n/a Lost data… 1-7 days 15 min 1 day Retention 6 months 3 months 3 weeks Reports Custom Custom Limited Cost $10,000 $20,000 $15,000
    29. 29. Accountability
    30. 30. Value Delivery Business Goalsessentials IT Goals IT Processes1. Leadership exercising oversight2. Organizational Structures that enable accountability3. Processes that deliver value
    31. 31. lifecycle Key Decisions source: COBIT 4.1 Executive Summary
    32. 32. Accountability1. How will leadership know if IT is delivering value? a) Metrics? b) Reports?2. Is responsibility clearly defined? a) SLA b) Policy
    33. 33. In closing… 1. Start with Strategic Alignment 2. Create Dialogue around… a) Resource Management b) Risk Management c) Performance Measurement 3. Identify Value Delivery through a) Accountability b) Regular reports
    34. 34. Upcoming WebinarSept. 27: Technology FundingThinking Outside the BoxfdPresenters:fDavid Deal, CEOCommunity IT InnovatorsdDavid Krumlauf, Chief TechnologistPierce Family Foundation
    35. 35. Next Steps• Connect with us - Twitter, Google+, Linkedin and Facebook. http://www.citidc.com• Provide feedback – Short survey after you exit the webinar. Be sure to include any questions that were not answered.• Missed anything? – Link to slides & Recording will be emailed to you.
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