Community it innovators -  IT Planning for Disasters
Upcoming SlideShare
Loading in...5
×
 

Community it innovators - IT Planning for Disasters

on

  • 308 views

Slides from Community IT webinar on IT Planning for Disasters

Slides from Community IT webinar on IT Planning for Disasters

Statistics

Views

Total Views
308
Views on SlideShare
226
Embed Views
82

Actions

Likes
0
Downloads
10
Comments
0

1 Embed 82

http://www.communityit.com 82

Accessibility

Categories

Upload Details

Uploaded via as Microsoft PowerPoint

Usage Rights

© All Rights Reserved

Report content

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
  • Full Name Full Name Comment goes here.
    Are you sure you want to
    Your message goes here
    Processing…
Post Comment
Edit your comment

Community it innovators -  IT Planning for Disasters Community it innovators - IT Planning for Disasters Presentation Transcript

  • April 24, 2014 presented by… Johan Hammerstrom Matthew Eshleman Community IT Innovators Webinar Series IT Planning for Disasters
  • Webinar Tips • Ask questions Post questions via chat • Interact Respond to polls during webinar • Focus Avoid multitasking. You may just miss the best part of the presentation • Webinar PowerPoint & Recording PowerPoint and recording links will be shared after the webinar
  • About Community IT Community IT Innovators partners with nonprofits to help them solve their strategic & day-to-day IT challenges. Strategic Proactive approach so you can make IT decisions that support your mission and grow with you Collaborative Team of over 40 staff who empower you to make informed IT choices Invested We are committed to supporting your mission, and take care of your IT network as if it were our own Nonprofit focus Worked with over 900 nonprofits since 1993
  • • MAP TechWorks is a program of MAP for Nonprofits. • We are a community of nonprofits devoted to helping each other be awesome(r) at using technology. • Find FREE trainings like this one, an email support group, and video interviews with smart people like Johan Hammerstrom on our website. Visit us at MAPTechWorks.org after the session. About MAP TECHWORKS
  • About the Presenters Johan Hammerstrom Chief Operating Officer jhammerstrom@communityit.com @hammerstromj Matthew Eshleman Chief Technical Officer meshleman@communityit.com @meshleman
  • Agenda I. Business Continuity Context II. Concepts and Terms III. Inventory your Data IV. Technical Solutions
  • Information as an Asset • Think of your data like your finances • Organizational success and survival depends on information • Lack of management introduces risk
  • I. Business Continuity Context Business Continuity Disaster Recovery
  • I. Business Continuity Context Business Continuity - that which is required to maintain continuing operations and organizational viability.
  • Business Continuity Planning Key elements: • Leadership • Staff • Systems • Program delivery • Back-office (internal ops & facilities)
  • Business Continuity Planning Ideally, it is a holistic effort that involves the entire organization. Usually requires a mandate from the Board. Governance Committee.
  • II. Concepts and Terms • Business Continuity • Disaster Recovery • Data Retention • Technical Concepts (RTO, RPO, uptime, etc.)
  • Business Continuity Ability to effectively operate if primary data system is unavailable. How long can we be down?
  • Business Continuity We can continue to function in the event of… • Fire • Earthquake • Flood • Civil Unrest • Sabotage • …
  • Business Continuity • Power outage • Internet outage • Carelessness • Hardware failure • Improper training • What else?
  • Disaster Recovery Ability to effectively recover from loss of information and/or disruption to service. How quickly must we restore access to information?
  • Data Retention Ability to recover historical information. How far back do we need to go?
  • Technical Concepts Recovery Point Objective (RPO) Point in time from which data can be restored “How much data can I afford to lose?” 1 hour, 1 day, 1 week?
  • Technical Concepts Recovery Time Objective (RTO) Time required to recover the data “How long can my data be unavailable?” 1 hour, 4 hours, 2 days, 2 weeks?
  • Technical Concepts • Uptime - expectation of access to data “The 5 9s”…available 99.999% of the time • Retention How much data is retained over time …and how frequently • Geo-redundancy
  • “the 5 Nines” Availability % Downtime per year Downtime per month Downtime per week 90% ("one nine") 36.5 days 72 hours 16.8 hours 95% 18.25 days 36 hours 8.4 hours 97% 10.96 days 21.6 hours 5.04 hours 98% 7.30 days 14.4 hours 3.36 hours 99% ("two nines") 3.65 days 7.20 hours 1.68 hours 99.5% 1.83 days 3.60 hours 50.4 minutes 99.8% 17.52 hours 86.23 minutes 20.16 minutes 99.9% ("three nines") 8.76 hours 43.8 minutes 10.1 minutes 99.95% 4.38 hours 21.56 minutes 5.04 minutes 99.99% ("four nines") 52.56 minutes 4.32 minutes 1.01 minutes 99.999% ("five nines") 5.26 minutes 25.9 seconds 6.05 seconds 99.9999% ("six nines") 31.5 seconds 2.59 seconds 0.605 seconds 99.99999% ("seven nines") 3.15 seconds 0.259 seconds 0.0605 seconds
  • Putting it all together… Business Continuity Disaster Recovery RTO RPO Availability Uptime Retention
  • III. Data Inventory • List out your data (aka information assets) • Identify Uptime, Retention, RTO & RPO requirements for each information asset • These are business decisions!
  • Uptime Retention RTO RPO Primary Email 99.99% / 1 hr 3 months 1 hr 30 min Financial 99.9% / 9 hrs 7 years 4 hrs 8 hrs CRM 99.9% / 9 hrs 10 years 2 days 4 hrs Grant proposals 99.999% / 5 min 1 year 8 hrs 8 hrs Secondary Media Files 99% / 3.5 days 3 years 1 week 8 hrs Legacy Database 97% / 11 days n/a 1 week n/a Sample Data Inventory
  • IV. Technical Solutions • Availability Solutions • Tape Backup • Image Backup and Disaster Recovery • Cloud Backup • Cloud Services
  • Availability Solutions • Cloud-based storage • Native redundancy – Exchange Database Availability Group – Multi-site Active Directory – DFS • 3rd party “high availability” software
  • Tape Backup • Legacy solution in 2014 • Expensive and difficult to manage • Minimum RPO is 1 day, generally longer • Minimum RTO is 1 hr - 2 wks depending • Can be combined with Backup to Disk
  • Image Backup • Contemporary form of backup • Can be more expensive depending on off- site options • Minimum RPO can be continuous to 1 day • Minimum RTO is 1 hr - 1 wks depending
  • Cloud Backup • Can be effective • Limited by bandwidth and type of data • Minimum RPO can be continuous to 1 day • Minimum RTO is 1 hr - 1 wks depending
  • Cloud Services • Office 365 – 2 hr RPO, 4 hr RTO, 99.9% uptime, 30 day recovery • Google Apps – 0 hr RPO, 0 hr RTO, 99.9% uptime, 30 day recovery • SalesForce – 4 hr RPO, 12 hr, RTO, no SLA, 15 day recovery
  • Uptime Retention RTO RPO Solution(s) Primary Email 1 hr 3 mos 1 hr 30 min Office 365 E3 Financial 9 hrs 7 yrs 4 hrs 8 hrs BDR Appliance CRM 9 hrs 10 yrs 2 days 4 hrs BDR Appliance Grant proposals 5 min 1 yrs 8 hrs 8 hrs Cloud FSS Secondary Media Files 3.5 days 3 years 1 week 8 hrs NAS with backup Legacy Database 11 days n/a 1 week n/a Off-site external hard drive Sample Solution Options
  • ?
  • Upcoming Webinar Thursday May 29 2:00 – 3:30 PM EST Cloud Migration Specifics How to Get from On Premise to In the Cloud Johanny Torrico & Matthew Eshleman www.nten.org/events
  • Visit us at MAPTechWorks.org after the session. MAP TECHWORKS
  • Next Steps • Connect with us • Provide feedback Short survey after you exit the webinar. Be sure to include any questions that were not answered. • Missed anything? Link to slides & recording will be emailed to you.