Manage Engine - Real-time it for the new speed of business


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Sridhar Iyengar, VP Product Management at Manage Engine spoke at the CIO Event (dot) com/me

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Manage Engine - Real-time it for the new speed of business

  1. 1. Real-Time IT for the New Speed of Business Sridhar IyengarVice President - Product Management ManageEngine
  2. 2. Agenda• ManageEngine : Who we are?• What is ‘Real-Time IT’ & it’s Relevance ?• ManageEngine Solutions for ‘Real-time IT’
  3. 3. ManageEngine – A Background
  4. 4. Who We AreThe Real-Time IT Management Company• Enterprise IT management software division of Zoho Corp. (founded 1996)• ManageEngine established as a Zoho product line in 2002 Corporation• Self-funded & Privately held, Impressive growth, Rock- WebNMS ManageEngine SaaS solid supplier & partner• Over 1700 employees• 60,000+ ManageEngine 60,000+ customers 5M+ users OEM / Telecom Business. World #1 Business Strong Product line in EMS frameworks Apps, Collaboration, Productivity Marquee customers Suite customers
  5. 5. Our ApproachA No-Frills Philosophy Driven by R&D, Focused on You!• ManageEngine challenges the Status Quo – Complex, expensive IT management products – Delivered by high-overhead sales organizations – High-margin product portfolios• Our no-frills philosophy – Driven by Research and Development – 100% focused on the technology needs and business imperatives of our customers• Our product portfolio and functionality – More than 20 products including IT360 for Integrated IT Management – Proven business value and technical excellence
  6. 6. Our CustomersBusiness-Focused IT Organizations Worldwide• 60,000+ customers in over 185 countries• Serving companies that manage complex, multi- vendor and highly virtualized/cloud IT infrastructures• 3 out of every 5 Fortune 500 companies use ManageEngine
  7. 7. Our Customers Tell The StoryGreat products and services at great Gone are the days when IT was easyprices. Oh and the tech support, you to manage. We were using HPguys rock! I dont have to spend 30 OpenView for a long time but it justminutes waiting on the phone. Call doesn’t fit into the current businessbacks always happen, email follow landscape. Today we are managingups are always in my inbox! infrastructures using IT360. The– Shane Allen - DriveTime, Inc. ManageEngine team and support have been brilliant! – Larry Dutton, Redstone TechnologiesManage Engines Service Desk has ManageEngine continuallyallowed us to be more responsive to comes up with new, innovativeour customers. It has everything you products that seem to fit the billneed to deliver best of breed (ITIL- of what were looking for.based) services.– IT Resource Manager, Idaho State – Kimberly Stowe,Tax Commission RSI Enterprises, Inc.
  8. 8. Real-Time IT for the New Speed ofBusiness
  9. 9. Today’s Business & IT Objectives• IT infrastructures today are far more: – Dynamic – Flexible – Elastic• IT organizations must control, manage and optimize IT Cost & Efficiency Agility Reliability Lower Cost to redirect Enable Flexible Agile IT Reduce Complexity to investment into Service Delivery to Simplify Operations & relevant opportunities meet business needs Maintenance
  10. 10. Business & IT Priorities Pull CIOs in multiple directions• How to combine growth with operational efficiency?• How to enhance customer experience?• How to cut costs?• Top-3 Business Strategies in 2012 – Increase business growth SURVEY #1: Are your – Attract & Retain new customers strategies are inline – Reduce Enterprise cost with these?• Top-3 IT Strategies in 2012 Any other goals to add – Deliver Business Solutions to these? – Reduce Cost of IT – Develop & Manage Flexible Infrastructure
  11. 11. Need of the Hour?Embrace ‘Real-time IT’ to operate at speed of Business• Make the most of today’s game-changing Cloud & technologies Virtualization• Deliver immediate services to organizations that are Integrated IT On Demand operating at an ever- Management increasing pace Real- Time IT• Leverage IT and infrastructure to support new business models and Social & applications Collaboration Mobile
  12. 12. ManageEngine Solutions
  13. 13. ManageEngine Solutions for IT Management20x20 IT Vision Cloud & Virtualization Network IT Help Desk & Windows Management Management Integrated IT On Demand Management Real- Time IT Server & Application Social & Log Analysis & Mobile Collaboration Management Security Management
  14. 14. Data Center Management• Infrastructure Monitoring : Can IT teams Network, Server, Storage, Applications get out of "break-fix" mode to• Virtualization Management• IT Change Management impact business performance?• Network Traffic Monitoring• Password Management• Security Compliance Ensure Application uptime "The ability to rapidly understand, track Implement ITIL best practices and remediate an IT event or fault is a Empower IT teams critical step to aligning IT management Ensure Performance & availability with the needs of the business.” Reduce VM Sprawl – Gartner
  15. 15. Physical, Virtual & Cloud Management • Private & Public Cloud Monitoring • Virtual & Physical Infrastructure
  16. 16. ITIL Service Desk for ITSM• Incident Management• Problem Management Run IT• Change Management Enhance Support• Knowledge Management Satisfy• CMDB Automate• Service Catalog• Project Management Improve asset control “The fundamental role of the help desk Implement structured change continues to incrementally grow as a Equip mobile service teams primary IT hub.” Accelerate issue resolution – Gartner Easily implement ITIL
  17. 17. SIEM: Log Analysis & Security Management Turn logs into actionable info Ensure Compliance Watch out for intruders Enforce Security Policies Detect Vulnerabilities Control access to resources Manage Privileged Passwords Controlled Change Management Gain operational visibility Are defense Monitor attempted breaches mechanisms in place Control internal threats to protect confidential data and Maintain business policies customer privacy and Ensure compliance ensure compliance?
  18. 18. Windows Systems Management• Active Directory Solutions• Desktop Lifecycle Management• Manage Windows infrastructure• Manage Windows Apps – Exchange• Windows Patch Management
  19. 19. On-demand SaaS Solutions Agility Instant Provisioning Elastic expansion Cost & SURVEY #2: How many Efficiency are considering cloud- Pay-as-you-go based SaaS solutions?
  20. 20. Mobility Solutions Mobile Device Management SURVEY #3: How many are looking at MDM solutions?
  21. 21. Mobility SolutionsManagement via mobile devices • User interface on mobile • Manage IT from anywhere
  22. 22. IT Pulse : ‘Social IT’ for Enterprise Real-Time Skills & Social Media Problems Knowledge Technology for IT Improve User Satisfaction Operations & Service Collaborate & SLA, Metrics & Management Share PrioritiesEnd-Users collaborate with ITIT teams collaborate with each other SURVEY #4: How many believe that ‘Social IT’ willAll Collaboration in Real-Time result in responsive ITSolve problems in Real-Time
  23. 23. IT360: Integrated Management Suite with a 360 degree view • Business Service Dashboard Service • IT Service Management Management • SLM • Trend Analysis Application • End-user Experience • APM Monitoring • Synthetic Transactions • Network, Servers, Database, Middleware Infrastructure • Fault, Performance, Capacity Monitoring • Physical & Virtual • Private & Public Cloud Gartner says: “Integration of Availability and Performance Management tools with Service Desk promises Increased IT operations efficiencies, resulting in : – Reduced IT downtime and – Improvement in service quality and support to the end user.”
  24. 24. IT360 as ‘Operations Bridge’ : Break IT Silos Operations Bridge “Physical location where IT Services and IT Infrastructure are monitored and managed." • Using IT360 as ‘the Operations Bridge’ SURVEY #5: How many believe that – All actionable IT events and Incidents are ‘Integrated IT Management’ will loggedresult in higher qualityDesk in IT360 Service of IT Service? – Visibility for Service Desk & NOC Teams for faster resolution
  25. 25. ManageEngine: Awards & Recognition
  26. 26. ManageEngine: Awards & Recognition
  27. 27. Questions? Cloud & Virtualization Integrated IT On Demand Management Real- Time IT Social & Mobile Collaboration
  28. 28. Thank @iSridhar