Indranil Guha22nd April 2013AGILE ITRIGHT ARCHITECTURE AND SIMPLICITY TO GAIN COMPETITIVEADVANTAGE
Sluggish & Traditional IT Complex Architecture and Design Tightly Coupled System and their Functionalities Too Many Sil...
Agile and Efficient IT Supple and Quick to Deliver Strategically Aligned – IT Strategic & Tactical Plans Master & Blue-...
31st Things 1st - Thought Transformation COMMUNICATION: Does the FULL IT TEAM know yourvision? ALIGNMENT: Do you think y...
4Architectural RevampConceptPoCRFPSelectionProjectSign-OffCoreArchitectureTeam(CAT?) Form a Core Architecture Team Archi...
5Building Blocks Towards Agile ITAGILE IT Enterprise Architecture Modular Infrastructure, Application & Security - SOA ...
6Strategic PlanINPUTS Corporate Strategy Business Plans Business Targets Security & Threat Landscape Risk & Complianc...
7Tactical PlanTACTICAL PLAN – This Year & Next Cover Holistic View of People, Process & Technology Key Initiatives/Proje...
8Policies, Processes, Work Instructions ….IT Asset Lifecycle – IMAC-D Distinguish Between:• Policies• Processes• Work Ins...
9Modular Architecturefor Agile & Innovative Service DeliveryIDENTITYMANAGEMENTB2BConnectivity(WebServices)PerimeterSecurit...
10IT GovernanceRegulatoryAuthoritiesBusinessPlansOutside&InsideSecurityThreatsRisk&ComplianceSecurityFrameworks &PoliciesI...
11Decision Making – To Spark Your Thoughts …..• Is this Service Related To Your CoreCompetencies? – If Not, Think….• What ...
12IT as a Service & Charge-Back to BusinessIT Services & Service Catalog Ensure to have all IT Service Delivery Processes...
13Maturity Models & CertificationsIT Maturity – Evolve your IT Reactive – Business decides; IT is Instructed to Fulfill ...
14Thank Youindranil.guha@cbd.aeQuestions?
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Indranil Guha, Head of IT Infrastructure at Commercial Bank of Dubai - Agile IT right architecture and simplicity to gain competitive advantage

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Indranil Guha, Head of IT Infrastructure at Commercial Bank of Dubai spoke at the CIO Middle East Event April 2013

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Indranil Guha, Head of IT Infrastructure at Commercial Bank of Dubai - Agile IT right architecture and simplicity to gain competitive advantage

  1. 1. Indranil Guha22nd April 2013AGILE ITRIGHT ARCHITECTURE AND SIMPLICITY TO GAIN COMPETITIVEADVANTAGE
  2. 2. Sluggish & Traditional IT Complex Architecture and Design Tightly Coupled System and their Functionalities Too Many Silos, Proprietary Protocols & Interfaces Complex & Expensive to Sustain and Upgrade Availability ? Reliability ? Maintainability ? Performance Issues? Slow Troubleshooting? Lacks Automation, Process Orientation & Controls Human Resource Intensive & Intense Dependencies Poor Cost Benefit Ratios High Turn-Around Times
  3. 3. Agile and Efficient IT Supple and Quick to Deliver Strategically Aligned – IT Strategic & Tactical Plans Master & Blue-Printed Architecture Modular and Loosely Coupled Process Oriented, Workflow Based & Automated Simplicity & Security is well Embedded Well Thought of and Right Combination of: Physical vs. Virtual Insourced vs. Outsourced On Premise vs. Cloud (Private, Public or Hybrid) Training, Up-Skilling, Succession Planning This IT - THINKS DIFFERENTLY !!
  4. 4. 31st Things 1st - Thought Transformation COMMUNICATION: Does the FULL IT TEAM know yourvision? ALIGNMENT: Do you think you are well understood? BELIEF: Do they believe in your Vision & Roadmap? Clear ROADMAP & Measurable BENEFITS? QUICK WINS vs LONG-TERM GAINS SHARE & REJOICE SUCCESS REWARD: Change Agents & Key Drivers Identify TACTICAL & TECHNICAL CHAMPIONS Create MASSENGERS of the new era
  5. 5. 4Architectural RevampConceptPoCRFPSelectionProjectSign-OffCoreArchitectureTeam(CAT?) Form a Core Architecture Team Architect Systems in-line with the BIGPICTURE But Design Loosely Coupled Subsystems &Functions A Well-Defined & Mature SDLC Embed the Essential Components in EverySubsystems• Security• Resilience• High-Availability & DR• Error Handling• Monitoring Capability• Elasticity• Logging for troubleshooting – Time-StampingEnsure That This Team VisualizesFunctionalities(not Servers, Databases & Applications)
  6. 6. 5Building Blocks Towards Agile ITAGILE IT Enterprise Architecture Modular Infrastructure, Application & Security - SOA Infrastructure Virtualize Servers – TCO, Provisioning Time, Asset Utilization Virtualize Desktops/Applications – Mobility, Deployment,Upgrade, Security Virtualized & Tiered Storage – Interoperability, Performance,Thin-Provisioning Backup, DeDup & Archival – Faster Backup, Secure DataMovement Active-Active DR Capability – Resilience & Site Recovery,Investment Utilization ESB Avoid Point-Point connection; Use a solid Middleware Modularity SDLC Optimized SDLC, Faster & Consistent Service Provisioning ERP, CRM, BI, EDMS & Workflow Automation & Integration for enhanced Efficiency
  7. 7. 6Strategic PlanINPUTS Corporate Strategy Business Plans Business Targets Security & Threat Landscape Risk & Compliance Requirements Application Systems Robustness & Ability to Deliver Value Degree of Current Automation & STP (Straight-Through-Processing) Budgets & IT CostsIT STRATEGY 3~5 Years How IT will support the business in Agility, Innovation & Growth IT Architecture – Internet, Extranet, Intranet, Security & Application Systems – Keep, Upgrade, Replace Integrate via Middleware – Avoid Point-to-Point Infrastructure (Security, Network, Servers & Storage) Resilience & DR Capabilities Governance, Risk & Compliance Process, Quality & Certifications Skills Matrix, Training & Succession Planning IT Career Path
  8. 8. 7Tactical PlanTACTICAL PLAN – This Year & Next Cover Holistic View of People, Process & Technology Key Initiatives/Projects Showing Current Pains & Expected Benefits Investment Dashboard Quarterly Breakdown of Investment Plan
  9. 9. 8Policies, Processes, Work Instructions ….IT Asset Lifecycle – IMAC-D Distinguish Between:• Policies• Processes• Work Instructions• Checklists• Guidelines Policies Are Clear, Concise, Unambiguous & Addresses IMAC-D Processes Exists for all Routine & Operational Activities Work Instructions & Checklists are equally important Apply PDCA approach for Continuous Improvement
  10. 10. 9Modular Architecturefor Agile & Innovative Service DeliveryIDENTITYMANAGEMENTB2BConnectivity(WebServices)PerimeterSecurityB2CConnectivity(MPLS/3G/4G-LTE)B2GConnectivity(MPLS/3G/4G-LTE)IDENTITY MANAGEMENTPerimeter SecurityTELECOMPROVIDER&ISPOfferingCommonInternationalThreatProtectionasaCloudServiceCUSTOMERS & PROSPECTS (Marketing)VoiceRecognition &Finger-PrintingPush SMS &Bulk eMailCloud ServiceLocation BasedServices& Marketingcloud ServiceTele-Sales &Tele-MarketingCloud ServiceRFID / NFCBased Services toCustomersVirtualized Infrastructurefor Agile ProvisioningATM & Card ServicesModular InfrastructureRisk & ComplianceCommon Services fromCloudServiceDeliveryChannelsTellerATM&POSProductSalesPhoneBankingB2BKioskMobile&InternetBankingCRM & Market SupportSales Support Cust Info Mgmt Campaign Mgmt Offer StructuringLoans &CollateralsCreditAssessmentCollateralManagementFinancial ManagementGL, AR, AP, Fixed AssetsBudgeting,ReconciliationRegulatory ReportingPerformanceManagementMIS, Profitability byBusiness Unit, Product& Customer SegmentRisk MgmtMarket,Credit,Operations,FraudDetectionCoreProcessingSystemsChannelIntegration&WorkflowMgmtInformationDelivery &OtherSystems
  11. 11. 10IT GovernanceRegulatoryAuthoritiesBusinessPlansOutside&InsideSecurityThreatsRisk&ComplianceSecurityFrameworks &PoliciesICTInitiativesEffective IT Governance: Corporate-wide Accountability – Ensuring Accountability of all Stakeholders Enterprise Architecture – Predict & Architect; Reengineer (if needed) Risk & Compliance (Cloud related policies too….) – Policies. Roles (Who DoesWhat). Govern & Comply!IT Governance
  12. 12. 11Decision Making – To Spark Your Thoughts …..• Is this Service Related To Your CoreCompetencies? – If Not, Think….• What Is the Cost & Effort to Provide ThisService? - If Substantial or EvenConsiderable, Work Out the ROIs & TCOs….• Is A Cloud Service Available? – Locally, Inthe Region, Distant….• Are There Any Governing Policies/LawsThat Inhibits? – Within Your Org or Local• If Indicators Are Favorable - Go
  13. 13. 12IT as a Service & Charge-Back to BusinessIT Services & Service Catalog Ensure to have all IT Service Delivery Processes well Documented Have all Services Listed Create an User Friendly IT Service Catalog with Service Costing See which Services can be offered as a Self-Service Have an SLA signed with the Business Have relevant Under-pinning Contracts Service Pre-requisites & Timelines - SLA Generate Service-Reports by Department, by User etc. Charge-Back the Business for the Services OfferedEnsure to Have the Services Delivered Efficiently and Cost Effectively
  14. 14. 13Maturity Models & CertificationsIT Maturity – Evolve your IT Reactive – Business decides; IT is Instructed to Fulfill Collaborative & Proactive – IT is involved with Business Predictive & Influential – IT predicts & influences Business Service Oriented & Well Orchestrated – Agile IT IT Costs are Charged-Back – IT has to be CompetitiveFrameworks, Capability & Quality Certifications COBIT CMMI ITIL ISO – 20000, 27001, 10002High Performance Delivered & Accredited !!
  15. 15. 14Thank Youindranil.guha@cbd.aeQuestions?

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