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Indranil Guha, Head of IT Infrastructure at Commercial Bank of Dubai - Agile IT right architecture and simplicity to gain competitive advantage

Indranil Guha, Head of IT Infrastructure at Commercial Bank of Dubai - Agile IT right architecture and simplicity to gain competitive advantage



Indranil Guha, Head of IT Infrastructure at Commercial Bank of Dubai spoke at the CIO Middle East Event April 2013

Indranil Guha, Head of IT Infrastructure at Commercial Bank of Dubai spoke at the CIO Middle East Event April 2013



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    Indranil Guha, Head of IT Infrastructure at Commercial Bank of Dubai - Agile IT right architecture and simplicity to gain competitive advantage Indranil Guha, Head of IT Infrastructure at Commercial Bank of Dubai - Agile IT right architecture and simplicity to gain competitive advantage Presentation Transcript

    • Sluggish & Traditional IT Complex Architecture and Design Tightly Coupled System and their Functionalities Too Many Silos, Proprietary Protocols & Interfaces Complex & Expensive to Sustain and Upgrade Availability ? Reliability ? Maintainability ? Performance Issues? Slow Troubleshooting? Lacks Automation, Process Orientation & Controls Human Resource Intensive & Intense Dependencies Poor Cost Benefit Ratios High Turn-Around Times
    • Agile and Efficient IT Supple and Quick to Deliver Strategically Aligned – IT Strategic & Tactical Plans Master & Blue-Printed Architecture Modular and Loosely Coupled Process Oriented, Workflow Based & Automated Simplicity & Security is well Embedded Well Thought of and Right Combination of: Physical vs. Virtual Insourced vs. Outsourced On Premise vs. Cloud (Private, Public or Hybrid) Training, Up-Skilling, Succession Planning This IT - THINKS DIFFERENTLY !!
    • 31st Things 1st - Thought Transformation COMMUNICATION: Does the FULL IT TEAM know yourvision? ALIGNMENT: Do you think you are well understood? BELIEF: Do they believe in your Vision & Roadmap? Clear ROADMAP & Measurable BENEFITS? QUICK WINS vs LONG-TERM GAINS SHARE & REJOICE SUCCESS REWARD: Change Agents & Key Drivers Identify TACTICAL & TECHNICAL CHAMPIONS Create MASSENGERS of the new era
    • 4Architectural RevampConceptPoCRFPSelectionProjectSign-OffCoreArchitectureTeam(CAT?) Form a Core Architecture Team Architect Systems in-line with the BIGPICTURE But Design Loosely Coupled Subsystems &Functions A Well-Defined & Mature SDLC Embed the Essential Components in EverySubsystems• Security• Resilience• High-Availability & DR• Error Handling• Monitoring Capability• Elasticity• Logging for troubleshooting – Time-StampingEnsure That This Team VisualizesFunctionalities(not Servers, Databases & Applications)
    • 5Building Blocks Towards Agile ITAGILE IT Enterprise Architecture Modular Infrastructure, Application & Security - SOA Infrastructure Virtualize Servers – TCO, Provisioning Time, Asset Utilization Virtualize Desktops/Applications – Mobility, Deployment,Upgrade, Security Virtualized & Tiered Storage – Interoperability, Performance,Thin-Provisioning Backup, DeDup & Archival – Faster Backup, Secure DataMovement Active-Active DR Capability – Resilience & Site Recovery,Investment Utilization ESB Avoid Point-Point connection; Use a solid Middleware Modularity SDLC Optimized SDLC, Faster & Consistent Service Provisioning ERP, CRM, BI, EDMS & Workflow Automation & Integration for enhanced Efficiency
    • 6Strategic PlanINPUTS Corporate Strategy Business Plans Business Targets Security & Threat Landscape Risk & Compliance Requirements Application Systems Robustness & Ability to Deliver Value Degree of Current Automation & STP (Straight-Through-Processing) Budgets & IT CostsIT STRATEGY 3~5 Years How IT will support the business in Agility, Innovation & Growth IT Architecture – Internet, Extranet, Intranet, Security & Application Systems – Keep, Upgrade, Replace Integrate via Middleware – Avoid Point-to-Point Infrastructure (Security, Network, Servers & Storage) Resilience & DR Capabilities Governance, Risk & Compliance Process, Quality & Certifications Skills Matrix, Training & Succession Planning IT Career Path
    • 7Tactical PlanTACTICAL PLAN – This Year & Next Cover Holistic View of People, Process & Technology Key Initiatives/Projects Showing Current Pains & Expected Benefits Investment Dashboard Quarterly Breakdown of Investment Plan
    • 8Policies, Processes, Work Instructions ….IT Asset Lifecycle – IMAC-D Distinguish Between:• Policies• Processes• Work Instructions• Checklists• Guidelines Policies Are Clear, Concise, Unambiguous & Addresses IMAC-D Processes Exists for all Routine & Operational Activities Work Instructions & Checklists are equally important Apply PDCA approach for Continuous Improvement
    • 9Modular Architecturefor Agile & Innovative Service DeliveryIDENTITYMANAGEMENTB2BConnectivity(WebServices)PerimeterSecurityB2CConnectivity(MPLS/3G/4G-LTE)B2GConnectivity(MPLS/3G/4G-LTE)IDENTITY MANAGEMENTPerimeter SecurityTELECOMPROVIDER&ISPOfferingCommonInternationalThreatProtectionasaCloudServiceCUSTOMERS & PROSPECTS (Marketing)VoiceRecognition &Finger-PrintingPush SMS &Bulk eMailCloud ServiceLocation BasedServices& Marketingcloud ServiceTele-Sales &Tele-MarketingCloud ServiceRFID / NFCBased Services toCustomersVirtualized Infrastructurefor Agile ProvisioningATM & Card ServicesModular InfrastructureRisk & ComplianceCommon Services fromCloudServiceDeliveryChannelsTellerATM&POSProductSalesPhoneBankingB2BKioskMobile&InternetBankingCRM & Market SupportSales Support Cust Info Mgmt Campaign Mgmt Offer StructuringLoans &CollateralsCreditAssessmentCollateralManagementFinancial ManagementGL, AR, AP, Fixed AssetsBudgeting,ReconciliationRegulatory ReportingPerformanceManagementMIS, Profitability byBusiness Unit, Product& Customer SegmentRisk MgmtMarket,Credit,Operations,FraudDetectionCoreProcessingSystemsChannelIntegration&WorkflowMgmtInformationDelivery &OtherSystems
    • 10IT GovernanceRegulatoryAuthoritiesBusinessPlansOutside&InsideSecurityThreatsRisk&ComplianceSecurityFrameworks &PoliciesICTInitiativesEffective IT Governance: Corporate-wide Accountability – Ensuring Accountability of all Stakeholders Enterprise Architecture – Predict & Architect; Reengineer (if needed) Risk & Compliance (Cloud related policies too….) – Policies. Roles (Who DoesWhat). Govern & Comply!IT Governance
    • 11Decision Making – To Spark Your Thoughts …..• Is this Service Related To Your CoreCompetencies? – If Not, Think….• What Is the Cost & Effort to Provide ThisService? - If Substantial or EvenConsiderable, Work Out the ROIs & TCOs….• Is A Cloud Service Available? – Locally, Inthe Region, Distant….• Are There Any Governing Policies/LawsThat Inhibits? – Within Your Org or Local• If Indicators Are Favorable - Go
    • 12IT as a Service & Charge-Back to BusinessIT Services & Service Catalog Ensure to have all IT Service Delivery Processes well Documented Have all Services Listed Create an User Friendly IT Service Catalog with Service Costing See which Services can be offered as a Self-Service Have an SLA signed with the Business Have relevant Under-pinning Contracts Service Pre-requisites & Timelines - SLA Generate Service-Reports by Department, by User etc. Charge-Back the Business for the Services OfferedEnsure to Have the Services Delivered Efficiently and Cost Effectively
    • 13Maturity Models & CertificationsIT Maturity – Evolve your IT Reactive – Business decides; IT is Instructed to Fulfill Collaborative & Proactive – IT is involved with Business Predictive & Influential – IT predicts & influences Business Service Oriented & Well Orchestrated – Agile IT IT Costs are Charged-Back – IT has to be CompetitiveFrameworks, Capability & Quality Certifications COBIT CMMI ITIL ISO – 20000, 27001, 10002High Performance Delivered & Accredited !!
    • 14Thank Youindranil.guha@cbd.aeQuestions?