Daniel Benton, Managing Director at Accenture - High performers in IT

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Daniel Benton, Managing Director at Accenture spoke at the CIO Event UK 2013

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Daniel Benton, Managing Director at Accenture - High performers in IT

  1. 1. High Performers in IT: Defined by Digital Insights From Accenture’s Fourth High Performance IT Research © 2013 Accenture. All rights reserved. Accenture High Performance IT Research.
  2. 2. High Performance IT timeline Key observations 2005-2006 2007-2008 2009-2010 2012-2013  Organizations were caught in an austerity trap.  They could not break out of a vicious cycle where underinvesting to cut costs in the short term meant that long term, it took more time to maintain and fix their legacy systems.  Organizations were in the middle of new investment programs but many were stopped in their tracks by the economic downturn.  High performers took a strategic approach to cost reduction and broke away from their legacy roots.  High performers emerged stronger from the downturn than did other organizations.  They kept investing during the downturn, tackling the “legacy hairball” and investing in emerging technologies.  Cost was no longer their top priority.  The performance gap widened between high performers and other organizations.  High performers are harvesting: working closely with the business’ customers, building an analytical capability, and growing the business. They are becoming digital businesses.  Attention to cost is part of high performers’ agile architecture.  High performers are still as far ahead of other organizations as they were in 2010. © 2013 Accenture. All rights reserved. Accenture High Performance IT Research.
  3. 3. High Performance IT requires excellence across three building blocks How Accenture measures high performance Accenture’s High Performance IT research assesses the performance of IT organizations across three building blocks: IT execution, IT agility and IT innovation  Based on survey responses, a mean score for each building block was calculated  Each respondent’s score was compared to the mean; leaders were those scoring more than one standard deviation above the mean  High performers were leaders in all three building blocks 2 © 2013 Accenture. All rights reserved. Accenture High Performance IT Research.
  4. 4. 01 Your new boss? Your customer STRATEGY STRAIGHT TALK You can't think like a database. You have to think like a customer. © 2013 Accenture. All rights reserved. High performers focus their main IT investment strategies on the needs of their customers Accenture High Performance IT Research.
  5. 5. 02 Context is king STRATEGY STRAIGHT TALK IT doesn't exist in a vacuum. If something impacts the business, it impacts IT, and vice versa. © 2013 Accenture. All rights reserved. 50% of high performers consistently explore economic and business scenarios compared to 10% of other organizations Accenture High Performance IT Research.
  6. 6. 03 Business strategy and IT now work as one STRATEGY STRAIGHT TALK The consolidation is complete. Your strategy IS your technology. End of story. © 2013 Accenture. All rights reserved. 55% of high performers’ IT investments deliver strategic capabilities to the business compared to 37% in other organizations Accenture High Performance IT Research.
  7. 7. 04 Bringing harmony to hybrid IT STRATEGY STRAIGHT TALK High performers are master orchestrators of managing new and existing IT. They are leading the way in the new hybrid world. © 2013 Accenture. All rights reserved. 33% of high performers have replaced parts of their legacy architecture with cloud alternatives compared to 4% of other Accenture High Performance IT Research. organizations
  8. 8. 05 Fearlessly digital STRATEGY STRAIGHT TALK The time has come to make the leap to digital. Every business is now a digital business. © 2013 Accenture. All rights reserved. 54% of high performers have experimented with digital technologies compared to 31% of other organizations Accenture High Performance IT Research.
  9. 9. 06 The power of self-service STRATEGY STRAIGHT TALK Being truly digital means that many more customers, suppliers and employees can answer their own questions—so you don't have to. © 2013 Accenture. All rights reserved. High performers allow employees to selfmanage 71% of interactions at work compared to 36% in other organizations, and Accenture High Performance IT Research.this is set to rise
  10. 10. 07 Unearthing data gems STRATEGY STRAIGHT TALK Creating actionable insights out of the data—wherever it comes from—is what “Big Data” is all about. © 2013 Accenture. All rights reserved. 46% of high performers use analytics to build customer insights into their processes compared to 2% of other organizations Accenture High Performance IT Research.
  11. 11. 08 Agility and speed. The new normal STRATEGY STRAIGHT TALK If you're not making change happen on the run, then instead of being agile, you could be increasingly vulnerable. © 2013 Accenture. All rights reserved. 18% of high performers use agile methods to embed new technologies into their business faster compared to 3% of other organizations Accenture High Performance IT Research.
  12. 12. 09 Plug-and-play talent STRATEGY STRAIGHT TALK Talent will drive future success. Figuring out where your opportunities are—and finding the right people to work on them— will pay off. © 2013 Accenture. All rights reserved. 18% of high performers source their IT partners strategically compared to 7% of other organizations Accenture High Performance IT Research.
  13. 13. 10 Uniting business risk and IT security STRATEGY STRAIGHT TALK Risk management and IT security must be in the same room and on the same page. © 2013 Accenture. All rights reserved. 27% of high performers are expanding their security and risk management functions to include IP, compared to 8% of other organizations Accenture High Performance IT Research.
  14. 14. Stark distinction between high performers and the rest Summary High performers now have the tools and know-how—digital tools and digital know-how—to race far ahead of the rest.  Will the high performers already on the digital journey be the leaders of business and industry if they do it right?  What will happen to the organizations that are distinctly far behind?  And what will happen to the IT function itself as business and IT converge in the digital world?  Will the “high” in high performance be redefined once again? 13 Accenture High Performance It Research 2013 ©©2013 Accenture. All rights reserved. 2013 Accenture. All rights reserved. Accenture High Performance IT Research.
  15. 15. Copyright © 2013 Accenture All rights reserved. Accenture, its logo, and High Performance Delivered are trademarks of Accenture. © 2013 Accenture. All rights reserved. Accenture High Performance IT Research.

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