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Arun Tewary, VP & CIO at Emirates Flight Catering - Impact of consultants on IT organisations


Arun Tewary, VP & CIO at Emirates Flight Catering spoke at the CIO Middle East Event April 2013

Arun Tewary, VP & CIO at Emirates Flight Catering spoke at the CIO Middle East Event April 2013

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  • 1. Impact of consultantsImpact of consultantsononOrganizationsOrganizationsArun TewaryArun TewaryVP(IT) CIO, EKFCVP(IT) CIO,
  • 2. Session ObjectiveSession ObjectiveShake the IndustryShake the Industry
  • 3. Title of my presentationTitle of my presentationIS WRONG
  • 4. Bigger issuesBigger issues• Sales team services companies• Resource Manipulation / Off-shore models• Sometimes over commitment to Business• Narrow focus – time & material – lack ofsolution• Mushroom growth• Short term approach - missing partnership• Do not share “failure stories”• OEM cost loaded on us• No proper knowledge transfer
  • 5. Why do we engage consultants?Why do we engage consultants?
  • 6. Why do we engage consultants?Why do we engage consultants?• Resource shortage• Focus on business area• Managing operations• Aggressive time line• To fulfill a requirementLack of expertise
  • 7. Why do we engage consultants?Why do we engage consultants?• In-house voice not audible• Sound travels faster (768 miles / hr)• Message needs to be put across• Better packagingExternal VoiceExternal Voice
  • 8. Why do we engage consultants?Why do we engage consultants?• Wider experience• Larger intellectual pool support• Fresh perspective• Targeted approachGood BusinessPractices
  • 9. Why do we engage consultants?Why do we engage consultants?Other reason(s)
  • 10. Why OutsourceWhy Outsource• Shift from CAPEX to OPEX model• Focus on business processes• Optimize operation support• Reduce operational cost• Difficult to hire all expertise resources• Offload Application maintenance / development• Offload non value add / routine activities• Introduce best practices• Business continuity• Knowledge Management
  • 11. OutsourcingOutsourcingA way toA way to– Achieve strategic goalsAchieve strategic goals– Reduce costReduce cost– Improve customer satisfactionImprove customer satisfaction– Provide efficiencyProvide efficiency– Achieve systemAchieve system SustainabilitySustainability ScalabilityScalability Demand ManagementDemand Management Capacity ManagementCapacity Management
  • 12. IT – Typical scenarioIT – Typical scenarioBusinessITBudgetsResourcesOther facts
  • 13. IT resources vrs expectationsIT resources vrs expectationsIT resourcesIT resources WorkloadWorkloadNeeded byNeeded byyesterdayyesterdayoutsourceImpact
  • 14. Why outsourceWhy outsource(External engagements)(External engagements)Need for external servicesNeed for external servicesTacticalTacticalStrategicStrategic• Achieve strategic goals• Reduce Cost• Improve customer satisfaction• Efficiency & effectiveness• Scalability
  • 15. Outsourcing modelsOutsourcing modelsIT OperationsITStrategyIT OperationsIT OperationsIT StrategyIT StrategyIncrementalIncrementalOutsourcingOutsourcingFull scaleOutsourcingSemiSemiSourcingSourcing
  • 16. Outsource – to whom?Outsource – to whom?VendorVendor PartnerPartnerReliably supplyLowest costProductsTakes risk andExpand it’sskills• Do they work with competition?Do they work with competition?• Cultural fit?Cultural fit?• Domain expertiseDomain expertise• Strategic directionStrategic direction• Financial robustnessFinancial robustnessGlobalPresenceLocal
  • 17. Vendor or Partner?Vendor or Partner?Vendor PartnerShort term focus withCustom Products &Services.Objective is to make moneyonlyComprehensive sustainedServices delivery model withLong term association andValue additionAssociate with Partners for strategic assignmentsAssociate with Partners for strategic assignments
  • 18. Working with PartnerWorking with Partner• Scope of Work (SoW) should be well defined• Well defined, structured and measurable SLA• Rewards and Penalties be documented• Don’t be afraid to praise• Regular “non issue” communication• Legally bind yet professionally friendlypartnership (as one team)• Create “win-win” situations
  • 19. ProtectionProtectionCorporateCorporateDataDataIntellectualIntellectualPropertyPropertyResourcesResourcesNon DisclosureNon DisclosureAgreementAgreementNon competeNon competeAgreementAgreementDueDueDueDiligenceDiligence
  • 20. Golden RulesGolden RulesNeed to refer toNeed to refer toAgreement is notAgreement is notPositive signPositive signOnce outsourced –Once outsourced –Difficult to bring backDifficult to bring back
  • 21. CLOSING THOUGHTSCLOSING THOUGHTS(take home)(take home)Information Technology (IT)Information Technology (IT)The journey from “The journey from “TechnologyTechnology””To “To “InformationInformation” is underway” is underwayWe all are part of this InformationWe all are part of this InformationRevolution called InformationRevolution called InformationTechnologyTechnologyThankThank youyou