ACCC Pacific Consumers Consultation Case Study (2)

Slide 1: Pacific consumer’s and credit: A case study of consultation in action Liz MacPherson, General Manager Ministry of Consumer Affairs, New Zealand 18th Consumers International World Congress 29 October 2007

Slide 2: Setting the scene • Context for consultation • Issues identified • Consultation with and by the people affected

Slide 3: Consultation resulting in action • TrueCost campaign piloted • Consumer clinics piloted • Training Needs Analysis being undertaken with community groups • Minister’s Financial Summit • Ongoing involvement of Pacific Island Reference Group

Slide 4: Looking ahead… • Issues around consumers and credit are broader than simply ‘consumer issues’ • Continued engagement with community and business • Encourage ‘whole of government’ approach to engage on key issues • Aim to identify solutions that work for people locally, regionally, and nationally

Slide 5: For more information • Pacific Consumers' Behaviour and Experience in Credit Markets, with Particular Reference to the \"Fringe Lending\" Market – Research Findings and Government’s Strategy Available on the Ministry of Consumer Affairs website www.consumeraffairs.govt.nz/policylawresearch/research/index.html