Pacific consumer’s and credit: A case study of consultation in action Liz MacPherson, General Manager Ministry of Consumer Affairs, New Zealand 18 th Consumers International World Congress 29 October 2007

Liz MacPherson, General Manager

Ministry of Consumer Affairs, New Zealand

18 th Consumers International World Congress

29 October 2007

Setting the scene Context for consultation Issues identified Consultation with and by the people affected

Context for consultation

Issues identified

Consultation with and by the people affected

Consultation resulting in action TrueCost campaign piloted Consumer clinics piloted Training Needs Analysis being undertaken with community groups Minister’s Financial Summit Ongoing involvement of Pacific Island Reference Group

TrueCost campaign piloted

Consumer clinics piloted

Training Needs Analysis being undertaken with community groups

Minister’s Financial Summit

Ongoing involvement of Pacific Island Reference Group

Looking ahead… Issues around consumers and credit are broader than simply ‘consumer issues’ Continued engagement with community and business Encourage ‘whole of government’ approach to engage on key issues Aim to identify solutions that work for people locally, regionally, and nationally

Issues around consumers and credit are broader than simply ‘consumer issues’

Continued engagement with community and business

Encourage ‘whole of government’ approach to engage on key issues

Aim to identify solutions that work for people locally, regionally, and nationally

For more information Pacific Consumers' Behaviour and Experience in Credit Markets, with Particular Reference to the "Fringe Lending" Market – Research Findings and Government’s Strategy Available on the Ministry of Consumer Affairs website www.consumeraffairs.govt.nz/policylawresearch/research/index.html

Pacific Consumers' Behaviour and Experience in Credit Markets, with Particular Reference to the "Fringe Lending" Market – Research Findings and Government’s Strategy

Available on the Ministry of Consumer Affairs website

www.consumeraffairs.govt.nz/policylawresearch/research/index.html