Pacific consumer’s and credit: A case study of consultation in action <ul><li>Liz MacPherson, General Manager </li></ul><u...
Setting the scene <ul><li>Context for consultation </li></ul><ul><li>Issues identified </li></ul><ul><li>Consultation with...
Consultation resulting in action <ul><li>TrueCost campaign piloted </li></ul><ul><li>Consumer clinics piloted </li></ul><u...
Looking ahead… <ul><li>Issues around consumers and credit are broader than simply ‘consumer issues’ </li></ul><ul><li>Cont...
For more information <ul><li>Pacific Consumers' Behaviour and Experience in Credit Markets, with Particular Reference to t...
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ACCC Pacific Consumers Consultation Case Study (2)

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  • ACCC Pacific Consumers Consultation Case Study (2)

    1. 1. Pacific consumer’s and credit: A case study of consultation in action <ul><li>Liz MacPherson, General Manager </li></ul><ul><li>Ministry of Consumer Affairs, New Zealand </li></ul><ul><li>18 th Consumers International World Congress </li></ul><ul><li>29 October 2007 </li></ul>
    2. 2. Setting the scene <ul><li>Context for consultation </li></ul><ul><li>Issues identified </li></ul><ul><li>Consultation with and by the people affected </li></ul>
    3. 3. Consultation resulting in action <ul><li>TrueCost campaign piloted </li></ul><ul><li>Consumer clinics piloted </li></ul><ul><li>Training Needs Analysis being undertaken with community groups </li></ul><ul><li>Minister’s Financial Summit </li></ul><ul><li>Ongoing involvement of Pacific Island Reference Group </li></ul>
    4. 4. Looking ahead… <ul><li>Issues around consumers and credit are broader than simply ‘consumer issues’ </li></ul><ul><li>Continued engagement with community and business </li></ul><ul><li>Encourage ‘whole of government’ approach to engage on key issues </li></ul><ul><li>Aim to identify solutions that work for people locally, regionally, and nationally </li></ul>
    5. 5. For more information <ul><li>Pacific Consumers' Behaviour and Experience in Credit Markets, with Particular Reference to the &quot;Fringe Lending&quot; Market – Research Findings and Government’s Strategy </li></ul><ul><li>Available on the Ministry of Consumer Affairs website </li></ul><ul><li>www.consumeraffairs.govt.nz/policylawresearch/research/index.html </li></ul>
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