ACCC Ci Consumer Group 29 Oct Connie Lau

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ACCC Ci Consumer Group 29 Oct Connie Lau

  1. 1. Forum Discussion Consumer Groups and Government: Working together, market intelligence Ms. Connie LAU Chief Executive Hong Kong Consumer Council
  2. 2. Characteristic of HKCC <ul><li>No competing government agency </li></ul><ul><li>Created under legislation </li></ul><ul><li>Advisory body </li></ul><ul><li>Unpaid Members appointed by government </li></ul>
  3. 3. HKCC Statutory Functions <ul><li>Protect & promote consumer interests </li></ul><ul><li>Receive & examine consumer complaints </li></ul><ul><li>Provide advice to government & business </li></ul>
  4. 4. HKCC – Independent Organization <ul><li>Goverment </li></ul><ul><li>Address consumer issues </li></ul><ul><li>No financial burden </li></ul><ul><li>Avoid potential political fallout </li></ul>Consumer Business
  5. 5. HKCC – Independent Organization <ul><li>Only government involvement </li></ul><ul><li>Subvention </li></ul>
  6. 6. HKCC - Major Successes <ul><li>Promote advances in consumer protection legislation </li></ul><ul><li>Change government policy that favour businesses e.g. banking interest rate cartel </li></ul><ul><li>Advocate for general competition law </li></ul>
  7. 7. Working together <ul><li>HKCC </li></ul><ul><li>Conduct research </li></ul><ul><li>Make recommendations </li></ul><ul><li>Lobby for change </li></ul><ul><li>Government </li></ul><ul><li>Take action when necessary </li></ul>
  8. 8. Marketplace intelligence <ul><li>HKCC - primary consumer research centre </li></ul><ul><li>Computerized Complaints database </li></ul><ul><li>Product price surveys </li></ul><ul><ul><li>Undertaken on regular basis </li></ul></ul><ul><li>Product testing </li></ul><ul><ul><li>Published in HKCC’s monthly magazine & website </li></ul></ul>
  9. 9. How to empower consumers? <ul><li>Information is power </li></ul><ul><li>Product testing </li></ul><ul><li>Industry research </li></ul><ul><li>Competition studies </li></ul>
  10. 10. How to empower consumers? <ul><li>Information to : </li></ul><ul><li>government </li></ul><ul><li>businesses </li></ul><ul><li>consumers </li></ul>
  11. 11. How to empower consumers? <ul><li>Working with government </li></ul><ul><li>Education – Consumer Culture Study Awards </li></ul><ul><li>Finance – Increasing bank branch closures </li></ul><ul><li>Food safety </li></ul>
  12. 12. How to empower consumers? <ul><li>Regular Press Comment </li></ul><ul><li>Monthly, at release of magazine </li></ul><ul><li>Covered by TV, radio, print media </li></ul>
  13. 13. How to empower consumers? <ul><li>Regular Press Comment </li></ul><ul><li>Invite Government bureaucrats to attend </li></ul><ul><li>Emphasize co-operative approach </li></ul><ul><li>Enhance Council’s status </li></ul><ul><li>Opportunity for Government bureaucrats to participate </li></ul>
  14. 14. How to empower consumers? <ul><li>Enroll services of entertainment industry </li></ul>
  15. 15. <ul><li>Win-Win Approach </li></ul>
  16. 16. <ul><li>THANK YOU ! </li></ul>

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