Mobile Field Service Zürich Event Recap
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Introduction to Mobile Monday Switzerland's event #38 on Mobile Field Services. Presented by Torsten Svensson on 13th Oct. 2014
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Mobile Field Service Zürich Event Recap
- 1. MoMo CH #38 Mobile Field Service Zürich - October 13, 2014
- 2. About Mobile Monday Who? • 90 chapters organised around the world, started in Finland in 2000 • 200,000 mobile industry professionals, developers and influencers ! What? • Networking by organising events to share ideas, best practices and trends from global markets ! How? • Non-profit organisation (association) of volunteers ! When? • On the 1st Monday of the month or sometimes during the month ! Where? • Worldwide (Rio, Singapore, Miami, Sofia, Toronto, Copenhagen,…) • Switzerland (Zurich, Lausanne, Bern, Fribourg)
- 3. Who we are? What do we do? Do you want to join us? Interesting topics • Identify, discuss and select relevant and interesting topics • Relevant and synergistic to the mobile industry at large Events • Organising events to share ideas, best practices and trends from global markets • Identify and recruit interesting, thought leading speakers • Logistics, preparations, set up and execution • Invite participants from our respective networks and eco systems • Identify and recruit sponsors (Season sponsors and Event sponsors) Evolve • Help influence the agenda for everything mobile in the Swiss (and global) market • Position Mobile Monday as a meeting place, a catalyst and a foundry for disruptive and great ideas • Serve a community of entrepreneurs, startups, developers and investors • Inspire our community at large New committee members and contributors are wanted! • We are always looking for new members to our organising committee that can contribute • If you can contribute with great ideas and dedicate some time and effort - please contact us!
- 4. Our Sponsors
- 6. Agenda • 18:00 - Registration and welcome • 18:15 - Introductions • 18:30 - TSIA, Markus Schwarz • 19:00 - Alstom Power, Gert-Jan den Boer • 19:30 - coresystems, Jos Nickmans • 20:00 - Panel Q & A • 20:15 - Apéro & networking
- 8. Where IT is going? http://www.cnet.com/news/where-it-is-going-cloud-mobile-and-data/ Source CNET April 23, 2012
- 9. Drivers • Service as a competitive advantage & differentiator • Customers want SLA’s and uptime, looks for best TCO • Products and Systems is increasingly digital, also in the analog world. SW and HW borders blurring everywhere • Services mission critical in delivering the best TCO • By 2020, the customer will manage 85% of the relationship with an enterprise without interacting with a human. Source: Gartner • Service is a business - with its own P&L • Maximise efficiency and optimise cost of service • Services Innovation and monetisation • Recruitment and retention - generation shift to Digital Native • Engineering “on-site” • Direct link between customer service and Product Engineering and R&D • Optimise the use of few critical experts to many technicians • IoT • 200B smart objects expected in 2020 Source Intel • Context aware and personalised solutions and services • Tangible and Intangible customer benefits • Business drivers and TCO • Customer Experiences and Satisfaction • Hidden treasures….
- 10. • Upcoming events from Mobile Monday Switzerland • MoMo #39: Mobile Sales • MoMo #40: Digital Mobile Marketing • MoMo #41: Mobile Music/Media/Content
- 11. Agenda • 18:00 - Registration and welcome • 18:15 - Introductions • 18:30 - TSIA, Markus Schwarz • 19:00 - Alstom Power, Gert-Jan den Boer • 19:30 - coresystems, Jos Nickmans • 20:00 - Panel Q & A • 20:15 - Apéro & networking
- 12. Thank you - and see you soon again at another exciting MoMo CH event!