Infographic: Mystery Shopping in Mexico
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Infographic: Mystery Shopping in Mexico

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"Mystery shopping" is one type of behavioral research technique that can be used to determine how well consumer protection policies are working for every day people. In Mexico, a mystery shopping......

"Mystery shopping" is one type of behavioral research technique that can be used to determine how well consumer protection policies are working for every day people. In Mexico, a mystery shopping exercise completed by The World Bank, CGAP, and CONDUSEF highlighted significant gaps between what is required by law and what is happening on the ground.

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