In the fall of 2012 CGAP undertook a survey to better understand the dynamics of the market – both demand and supply - for capacity building services for financial service providers. More than 400 financial service providers (FSPs), from all regions and institutional types, reported on their demand for and use of capacity building services to build their own human, organizational, and institutional capacity. On the supply side, over 200 capacity building service providers (CBPs) shared their perspectives and challenges. Respondents included included individuals, companies and organizations that offer a range of advisory services, training and skills building, IT services, human resources functions, and market research. The results of the survey are summarized in this presentation
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